Grande Prairie Chrysler Jeep Dodge - Service Centre

I feel the need to warn anyone considering using these guys to service of their Dodge vehicle. I thought I was doing the smart thing by taking a Dodge vehicle to this Dodge dealership to have inspected an guys to service of their Dodge vehicle. I thought I was doing the smart thing by taking a Dodge vehicle to this Dodge dealership to have inspected and any necessary repairs done. Boy was I wrong, and the follow up was non existent! Even after calling the number that says to call if not 100% satisfied…I never even received a call back from anyone even after my service advisor, Tony, assured me they would contact me! Long story short, I bought them a Sprinter Van to inspect and repair due to a no start issue, 3 AND A HALF MONTHS to repair, which I was completely fine with as I did not want to rush a complete and thourogh repair and because I need this van as my daily work vehicle! They assured me all was good, I flew into GP, paid $3500 and drove home to Calgary, stopped overnight in Devon. Next morning…NO START, and I'm stranded 350 KMS from home!! and the NO START continued every morning of my first 21 days of ownership! After taking it to the Local dealer in Calgary, they had to fix many of the things GP Dodge said they fixed! I spent another $2500 on top of what they charged me to fix what they said they fixed! They broke a TPS wheel sensor, lost my bumper tow hook cover, did not balance my tires after they said they did, ESPAR heater was replaced, but never worked, A/C line was melted, they started it using ether!! None of this was in the inspection, but then they say it must have been like that the whole time!! I know items can get missed, everyone makes mistakes, but not even a phone call, apology, offer to get me started the next morning…anything! I even bought my service manager and mechanic a gift as a thank you for the lengthy repair process….I feel SO taken advantage of, I'm ashamed!! Please be careful and ask specific questions, question why things are taking so long, get their answers explained to you in writing!! It's is almost one year later, and I still have cold starting issues…anything under -1!! Obviously its not repaired and I may need to warranty work they've done or parts they've used. But, I cannot even receive a call back from them!! Thanks to GP Chrysler, looks like I bought a lemon, or their mechanics are too incompetent to repair their own vehicle…Something I thought I was doing right by bringing a Dodge Van to a Dodge service dealership?!? I even posted a review on their Facebook page, no response!! More

I feel the need to write this complaint to warn other people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicl people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicle booked in for a simple fix that is max a 3 hour job. After the vehicle sat in the parking for 3 days we started calling wondering what was going on. When calling to find out what was going on, no one knew what was going on. I was comtinusley given the run around and caught them in multiple lies as to what the status of my vehicle was. All I needed to know was when I would have my vehicle back because I had to drive home for christmas. I am so disapointed on how things have been so far. 2 weeks the vehicle was there and every time we called to see when it would be done or what was going on they were extremly rude. I will NEVER buy or recomend any one to this dealership ever again. It is a simple thing to do to let your customer know what is going on with their vehicle. I didnt appreciate being lied to and being treated so poorly. More

I stopped at my dealership today to make a appointment for some warranty repairs as my truck has 57000 kl on it and would like to have some things done while there is still some warranty left. Last summer for some warranty repairs as my truck has 57000 kl on it and would like to have some things done while there is still some warranty left. Last summer water from the ac drained in the cab flooding the carpet out, ( they could not find source so nothing was done) last winter the air bag lite kept coming on which was not fixed. Today I asked them if they could look at my winter front,( that has cracked from the cold) as well as my window seal that need replace. I was told I would have to book appointment and leave truck there yet again for another day so they could diagnose problem, then when parts are in would have to drop it off for another day so it could be fixed. the winter front has a visible crack and the window rubber is torn there is nothing to diagnose just look at it and if it is warranty order the pieces and call me when they are in. Dont seam to be too difficult to me. I bought a truck for my work I realize that they did not build it but they could surly work with a customer to book an appointment time and save diagnostic troubleshooting for people that have diagnostic needs. Way to go GP Chrysler my first and last vehicle from you's More