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Grande Prairie Chrysler Jeep Dodge - Service Centre
Grande Prairie, AB
486 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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486 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre
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July 24, 2020
Consciousness of my needs. Kevin Marthaller was very helpful and did not try to change my mind on what I wanted. In stead helped me. It was as if he knew what I wanted. I will h Kevin Marthaller was very helpful and did not try to change my mind on what I wanted. In stead helped me. It was as if he knew what I wanted. I will highly recommend him. He sold me by meeting my every need. More
by reginalk
Employees Worked With
Alli Hindman, Kevin Marthaller
June 30, 2020
So confused on what car to get but Kuya Donnie made it easy. It was my second Jeep and I'm loving it as usual. Thank you! easy. It was my second Jeep and I'm loving it as usual. Thank you! More
by MEPV
Employees Worked With
May 12, 2020
Good person always happy and good customer service good at ordering parts when I need them and good at getting my vehicle in when I need to get it fixed at ordering parts when I need them and good at getting my vehicle in when I need to get it fixed More
by Kyle33rasmussen
Employees Worked With
March 20, 2020
Service Earlier today I had an appointment to get my wife's vehicle serviced. I had been getting calls by the dealership for months trying to get me to come i Earlier today I had an appointment to get my wife's vehicle serviced. I had been getting calls by the dealership for months trying to get me to come in to service both my vehicle and the wife's vehicle. Then this week when they called I finally had time to take one of the vehicles it for a recall and a general service. When i asked the person who i booked the appointment with if I should drop it off or stay with it, she seemed to discourage me simply dropping it off. Then when I dropped it off this morning the service clerk who took my vehicle gave me no indication of how long it would take but casually mentioned that they had s shuttle service. I has told him that there was no point for me to leave just to come back soon after getting home. The service department was empty and I knew that the service normally didn't take long. I waited 3 hr waiting for my vehicle while the whole service bay was empty. After 3 hours I was finally advised that I was looking at another 2 to 3 hours. At no point did anyone have the decency to to tell me how long it would take while I waited in a small lobby with a few others that came and left while I waited. This is not the first time I have had a vehicle take 5 to 6 hours longer to get done than expected when I dropped it off. I had believed it was because they were busy. But after watching how dead it was their for 3 hours I now strongly believe it was due to their horrible planning. Clearly they are booking appointment when in fact they don't have anyone available to work on the vehicle until a later time. Otherwise there should be no reason for the delay and that when i went to grab something in my vehicle there was no one in the shop working on any of the 5 or so vehicles there. With social distancing being so important due the current outbreak I was shocked that not only was their service horrible and that no one made any attempt to advise me of how long they expected it to take, I was stuck it a very public space expecting to be done any minute when i should had been at home minimising any contact with others. If they truly cares about having good service especially during a crisis such as the one we are in they would have taken better steps and keeping people informed and not all grouped up waiting in a confined space as they waited for what should be a quick service.. More
by Dan
Employees Worked With
Cant remember.
February 20, 2020
He hangs up on customers with service issues Called to complain about lack of service from this dealership and he hangs up on me, totally unprofessional, once they have your money they don't care Called to complain about lack of service from this dealership and he hangs up on me, totally unprofessional, once they have your money they don't care. More
by shawn_0417
Employees Worked With
Troy Collinge
February 01, 2020
Service Advisor Kevin MacKenzie Kevin went above and beyond to help me get my van repaired and to find the information that I need for future work. He was very helpful and directed m Kevin went above and beyond to help me get my van repaired and to find the information that I need for future work. He was very helpful and directed me in the right direction to purchase a oil change card. I didn't even have to go and get my van out of the outback. He even did that for me. More
by janet from webley
Employees Worked With
Other Employees :
I used the shuttle but don't know his name. very nice
January 31, 2020
Another Warranty Service with Exceptional Service I am always impressed with the service department at GP Chrysler. I have left countless times VERY satisfied with the service I've received. This time I am always impressed with the service department at GP Chrysler. I have left countless times VERY satisfied with the service I've received. This time, I had brought my 2017 Jeep Compass in because of a routine maintenance check as I had just hit 50k kilometers and wanted to do my due diligence. I also had a concern because I was having issues with my infotainment centre. Last but not least, I had smashed my fog light out (my own doing) and therefore wanted to get that replaced. It went in last week, the check was done and minor replacements were needed. They determined I needed to completely replace my radio system, and parts were ordered that day (all under warranty). The fog light parts were ordered as well. In less than a week, I got the call that parts were in and that it could go in for service. This morning they had all the work done in less than 2 hours. Friendly and efficient service, as always! My standards for servicing my vehicle have been set high now because they're so awesome, and I'm NEVER disappointed. Kestyn is super knowledgeable and gets it done! One day I couldn't pick my car up until after my shift was done at 6pm, (they close at 6pm) and Kestyn was very accommodating to allow me to show up shortly after. She handed me my keys and I was on my way! More
by demihaarper
Employees Worked With
Kestyn Shutte
December 31, 2019
Had Ryan Sawchuk help us. He was amazing, went beyond our expectations and got us the best price compared to anyone in Alberta! Thank you so much! expectations and got us the best price compared to anyone in Alberta! Thank you so much! More
by Babs88
Employees Worked With
Other Employees :
Scott Nowlin, Kestyn Shutte
October 18, 2019
Not recommended poor service Only went there for one thing, a simple tire change. Couldn't even get that right, broke a stud in my spacer and is making me pay for it. Didn't get a Only went there for one thing, a simple tire change. Couldn't even get that right, broke a stud in my spacer and is making me pay for it. Didn't get anything returned to me but a bill for the tire change and negative spacers. More
by Chase
Employees Worked With
Brent Bohnen
October 13, 2019
Horrible service department 2015 power wagon has been in this shop for a combined total of over 90 days in the past 12 months for reoccurring problems that never get resolved. Th 2015 power wagon has been in this shop for a combined total of over 90 days in the past 12 months for reoccurring problems that never get resolved. These mechanics are totally incompetent at fixing anything! Do yourself a favour and buy from any other dealership. More
by Don'tBuyRamGarbage
Employees Worked With
Other Employees :
Ryan Prince, Donald Teal, Kestyn Shutte
