Grande Prairie Chrysler Jeep Dodge - Service Centre

Did exactly as customer wanted For 8 years I have been trying to find an honest dodge dealership. They all left bad taste in my mouth. Non were up front, or honest, or did only what For 8 years I have been trying to find an honest dodge dealership. They all left bad taste in my mouth. Non were up front, or honest, or did only what I asked them to do. But fixed everything they wanted and not asked to do. This was the last dodge dealer I was going to deal with. Thank you to Brent, Kevin and Bill. You have changed my thoughts about this dealership. Nothing but honesty, understanding, compassion and willing to get job done. Guys you have done an awesome job. On a one to ten scale you hit 15. I am an extremely satisfied customer. You did awesome. Went in to get turbo fixed and it came out fixed. I will recommend you to anyone I know, wants to buy or needs warranty or service done. Bar none. Best dealership. More

Under promise and over deliver from Kevin Friesen! Kevin and the team repeated my Fiat 500T at record time! I traveled 1800 km to find dealership that would repair my car! It took only few hours for Kevin and the team repeated my Fiat 500T at record time! I traveled 1800 km to find dealership that would repair my car! It took only few hours for Kevin to find a way to accommodate my unique situation ( living in Whitehorse Yukon and driving to Grand Prarie to get my car serviced). Thank you Kevin and all for fixing my car and accommodating my needs! DEALERSHIP WITH HART! Not many can repair FIAT! More

Great Customer Service from Paul Golamco I was in need of a copy of our Bill Of Sale for the Dodge Ram that was purchased in 2012, I called Grande Prairie Chrysler Jeep Dodge and my call wa I was in need of a copy of our Bill Of Sale for the Dodge Ram that was purchased in 2012, I called Grande Prairie Chrysler Jeep Dodge and my call was quickly transferred to Paul Golamco.. He found and sent the Bill Of Sale to me via email in no time at all. MUCH APPRECIATED Paul! Great customer service!! More

Awesome Tony is quick and efficient, always has an answer for my endless questions. Puts great care and time into helping me and is easy to talk to. I really Tony is quick and efficient, always has an answer for my endless questions. Puts great care and time into helping me and is easy to talk to. I really enjoy working with him. In fact all of the service advisers I have dealt with have been really good. More

Oil Change My husband had purchased a Dodge from this dealership. And had a wonderful experience with his purchase. But for myself, I have a Toyota product. But My husband had purchased a Dodge from this dealership. And had a wonderful experience with his purchase. But for myself, I have a Toyota product. But I come here to get my oil changed and I have for quite a few years. Grainne Wilmont (Express Lane Supervisor) is a very friendly, knowledgeable and caring person. She makes you feel welcome and is a true professional. More

my 2015 Dodge Ram Review They go beyond the call of duty and making sure the customer is very happy . And yes I left there Very happy .I would recommend Wayne Villeneuve. So f They go beyond the call of duty and making sure the customer is very happy . And yes I left there Very happy .I would recommend Wayne Villeneuve. So friendly and goes that extra mile .and Tim Horcoff. the financial service manager fights to get the customer the best interest rate you would not believe . my experience with this staff left my driving away in my blue heaven , god bless them all , Thank You All , Gary More

Thanks Tony, Brent, Bill and everyone who keeps me going Tony has been looking after my trucks for over 6 years. Anything can happen when working trucks in the environment of the oil patch. I work with Tony Tony has been looking after my trucks for over 6 years. Anything can happen when working trucks in the environment of the oil patch. I work with Tony to schedule my trucks in for service, and when I need immediate attention I know Tony will get me in. Just recently I had a truck break down with drive line issues. I called Tony, he got me in as soon as the truck got there, fixed it and it was out with no down time. Thanks Tony I had trailer brake issues with a truck right before going on holidays. It was a gremlin, Tony got me in, they fixed it and we where on our way with no other issues through our Yukon trip. Thanks GP Chrysler service department for keeping me rolling. More

Fantastic Service Tony always gives us the best service. He is very welcoming, friendly, professional, courteous and makes sure our service is handled in a timely manne Tony always gives us the best service. He is very welcoming, friendly, professional, courteous and makes sure our service is handled in a timely manner. We are never afraid to call and ask for anything. Thank you for making our experience at GP Chrysler so great! More

Top Notch in All Departments!! Dropped my work truck off yesterday for a quick repair at GP Chrysler! Tim and Carmen were right on point! Got my truck in right away and I picked it Dropped my work truck off yesterday for a quick repair at GP Chrysler! Tim and Carmen were right on point! Got my truck in right away and I picked it just a few hours later! That same day I went over to see Brittany and Chris and got to pick up my new Ram today!! The truck is awesome!! Thank you guys! I can't wait to starting getting all that referral $$$! More

Waiting game, with zero communication My fiance and I purchased our vehicle in October. Everything was great, we loved the truck, and the guys who sold it to us. Unfortunately on the 4th o My fiance and I purchased our vehicle in October. Everything was great, we loved the truck, and the guys who sold it to us. Unfortunately on the 4th of January our truck was acting funny. It was saying reduced power, wouldn't go over 30 km/h and said service air bags and stability. The engine light was also on. So I called the service department and after 20 minutes of being on hold I talked to girl, explained what happened and she told me to bring it in right away if possible and they would look at it that day. Well when I got there a lady who was anything but pleasant asked me multiple questions while never actually listening to what I was saying. She asked me to get out of my vehicle and follow her, so I did. Before a minute passed a guy jumped in the truck and drove it out back, I hadn't even had a chance to grab my purse or anything nor was I asked if I needed anything out of the vehicle. The lady then told me that someone would be looking at it no later then the next day (Tuesday the 5th). I believed her. She told me she would call me when she knew what was happening. Well Tuesday passes by, then Wednesday, all day Thursday.. no call was made to me. Friday I call and i'm obviously frustrated because I haven't heard from anyone nor do I know what is going on! I talk to a girl who tells me to hold and 20 minutes later i'm still sitting on hold so I just hang up. Saturday still no call, my fiance and I take a drive through the parking lot to see if our truck is sitting there, sure enough its in the back parking lot covered in 10 inches of snow. Clearly it hadn't even been looked at since we dropped it off. Frustrated, we drive away confused and wondering how long it will be before we have a vehicle again! I call on Monday, I waited 15 minutes to speak to someone and then I hung up, called back and told the front desk girl I was needing to speak to someone higher then the girls who didn't know what I was talking about. Another 10 minutes of waiting and I talk to a guy who is quick to rush through our conversation. He tells me nobody has had a chance to look at it!! Really !?!?!?!? They tell me someone would look the same day and it's at this point 7 days later and not a single person has even looked at it, or called to tell me it hadn't been looked it. I have to call there myself to get answers which to this day I still haven't got. He assures me that someone will look at it, but everything up to this point has been a lie. He tells me will call me and let me know whats going on. Two days later no communication. Surprise, surprise. So it's now Wednesday the 14th, I have been without my own vehicle for 9 days. My fiance calls and they say someone looked at it but thats all so far and they will call before end of the day.... this is a never ending circle. Well it's now day 10, I haven't received a single phone call, not a single email, nothing to let me know what is happening. It is one thing that they were all helpful and wonderful when we bought our vehicle but is that were the customer service ends? No need for communication once the deal has been made? I said 3 months ago I would never go anywhere else to buy a vehicle but now, if I ever do get my truck back from these people, I doubt i'd ever use their services or buy a vehicle there again. More