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Grande Prairie Chrysler Jeep Dodge - Service Centre

Grande Prairie, AB

4.6
486 Reviews

486 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre

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October 21, 2021

Kevin in service was great to deal with, very knowledgeable, quick and very reasonable price, would definitely recommend More

by joe Burt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

I was on my way from Edmonton to Fort St John when my truck develops a ticking noise. Took it to the dealership because I didn’t know where to go in Grand Prairie. They took my truck and and had it fixed More

by thechad3825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie Hynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2021

Tony Kunz was a true gentle man, he brought my car to me when finished, kept in contact with progress on my vehicle. Great person to deal with. Always go to Tony. :) More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona Murphy very friendly, sweet lady, was a pleasure dealing with her :)
June 25, 2021

We had a great experience with Dale. He was friendly, We had a great experience with Dale. He was friendly, honest, and answered all our questions. He listened to what we needed and was great at fitting More

by Sky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Golamco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Scotton
January 19, 2021

This is the 3rd vehicle I've bought at gp chrysler. And there won't be a 4th now. I half debated not buying from them again after my last truck but decided to try again. My salesman craig was fantastic. To More

by Alboroughnathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent Bohnen, Alli Hindman, Craig Berg
Jan 20, 2021 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration with the time it is taking to repair your truck. Please accept our apology. We do hope that the loaner vehicle we have supplied to you at no charge is meeting your satisfaction. Unfortunately, we are limited by the availability of parts from the manufacturer. Due to Covid and other influences beyond our control some parts are not available in the time frame we are accustomed to. We will complete the repair as soon as the parts are available. Thank you for brining your concern to our attention as it is Grande Prairie Chryslers intention to provide the best customer experience possible 100% of the time.

December 08, 2020

I had just got my truck back from a warranty service on the rear breaks and they had a big sales event coming up that weekend and sent me a invitation shortly after my visit. Thats when the ball started ro More

by Boomer323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnall Nyitrai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laine Degagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

My wife and I wandered into GP Chrysler haphazardly Looking for a used vehicle to possibly purchase. After a couple hours of test driving and discussing options, Jordan was able to help us negotiate th More

by tannergrinde
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Brausse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsi Moncrieff
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2020

Went to get oil change and tire rotation for warranty. They crossthreaded nut on way in then I went to do winter tire change and while removing nuts I had to get that stripped nut off and I’m doing so scr More

by Jaredgardner64
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brent Bohnen
Dec 01, 2020 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that you feel let down by our service department. The service manager would welcome the opportunity to discuss your concern personally. If you would be so kind as to contact Mr. Bohnen at 780.532.3560, he would welcome the opportunity to discuss your experience at our dealership personally with you 780.532.3560. Thank you for brining your concern to our attention as it is Grande Prairie Chryslers intention to provide the best customer experience possible 100% of the time.

August 31, 2020

Was getting my jeep serviced and asked them to replace Was getting my jeep serviced and asked them to replace a burnt out headlight. They said they had to remove the grill to get at them. Ling story shor More

by andyl99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kylie Hynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that you are not happy at the cost to replace the headlights on your jeep. Please be assured that our professionally trained staff are committed to providing the best customer service and value. All maintenance and repairs are conducted as efficiently as possible. I am sorry that you feel unnecessary steps were taken. As verified by our technicians in order to properly replace the headlights the front grille needed to be removed. Should you wish to further discuss your concern, please reach out to the service manager, Mr. Bohnen. He would welcome the opportunity to further discuss your concern personally with you 780.532.3560. Thank you for bringing your concern to our attention as it is Grande Prairie Chryslers intention to provide the best customer experience possible 100% of the time.

August 13, 2020

Continued Amazing Service by the Team at GP Chrysler! Took my 2017 Jeep Compass in for a routine service and to look into a "rattle" in the vehicle while driving. It was an issue that I had previously dea More

by demihaarper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Hynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Scotton
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