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Grande Prairie Chrysler Jeep Dodge - Service Centre

Grande Prairie, AB

4.6
397 Reviews

397 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre

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September 29, 2015

Great service employee Very helpful service employee, made my experience a good one, very informative. Issue came up with an issue with the abs sensor wiring, employee was a More

by Liv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keywood Roberts
September 24, 2015

Best Day Ever! I don't normally submit reviews unless I am over the moon happy with the service I received. Recently I brought my 1500 in for service and Mr Teal ad More

by mikesc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Teal
September 17, 2015

Lost the rear window on jeep Cherokee. Kevin did great Lost rear window on my 2000 jeep. Kevin helped get a replacement with installation. Excellent service. I was traveling through Grande Prairie and n More

by Rvdreaming
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Friesen
September 13, 2015

Pleased Thank you to Tim Fedorchuck for arranging to have our interior of our truck cleaned. There was so much dog hair. It is amazing how clean it came up More

by Bulldog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 31, 2015

Always a good experience. I bought my 2011 dodge ram new from grande prairie chrysler and love it. Its a working truck and has been and stays reliable still thanks to the excel More

by working man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Friesen
August 24, 2015

Jennifer was awesome She kept me in the loop the whole time as to what was going on with my vehicle and let me know what was covered under warranty and what costs would be More

by jessikakay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
August 04, 2015

Amazing Very helpful and knowledgeable great to deal with won't deal with anyone else now. He really turned around my opinion of the shop highly recommend More

by Dodge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 03, 2015

Great Service As the Fleet Coordinator for our Company based in Calgary I make arrangements for service work do be done across the country for our fleet of vehicles More

by justing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 22, 2015

Service department scam artists. Took my car in to get some work done. They tell me the rotors need to be replaced. I said ok but it should be under warranty from being replaced 6 mo More

by User33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jenna Farrell, Ryan Prince, Danielle Mathieson, Donald Teal, Kevin Friesen
Jun 22, 2015 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. After reviewing your concern we have gone back into our system to try and locate the service advisor and technician that was working with you so that we could use your situation as a teaching tool to re-train these individuals. After investigating we have not been able to find any information regarding your visit. We take the concerns you have listed very seriously and would like the opportunity to work with you to earn back your trust and business, but further more we want to ensure all future guests do not have the same experience. If you would be so kind as to contact the Service Manager directly, Mr. Brent Bohnen at 780.532.3560 so that he can learn more about your visit and work with you to rectify your concerns. I am grateful that you have brought your concern forward, as we strive for 100% customer satisfaction 100% of the time.

Jul 05, 2015 -

User33 responded

Can't find my information in your system? I've given you my information and you haven't contacted me or even acknowledged that I was in fact a real customer and this really happened.

May 19, 2015

Surprise dealership experience check engine light came on for same reason day after a visit from other Chrysler dealership I had called them and they wanted to book me for next week More

by service 101
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
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