Grande Prairie Chrysler Jeep Dodge - Service Centre

Fair, friendly and thorough We took our 2012 Dodge Caravan in got a routine 65,000km inspection. We knew something was wrong as we had a rattle in the back. Kevin was very thorou We took our 2012 Dodge Caravan in got a routine 65,000km inspection. We knew something was wrong as we had a rattle in the back. Kevin was very thorough and discovered our shocks need replacement, a door stopper was missing and our weather stripping needs replacement. All of this is covered under warranty. We've had dealers try to get out of doing warranty work, trying to find a loophole as to why it's not covered. But not these guys! They looked for everything they could possibly find. Parts will be in in 3 days and we will have a brand new can again. Thanks Kevin! More

Ram service. Excellent service. Was treated great. Kevin was on top of what i needed repaired and informed me of all the recalls that needed done and quick with th Excellent service. Was treated great. Kevin was on top of what i needed repaired and informed me of all the recalls that needed done and quick with the price quotes before anything was done. I probably won't enjoy the bill for there was a few extra repairs but were found necessary and I was informed promptly. The service is top notch. ???? More

Quick to service In both cases where I needed my work truck back on the road the service department were quick to get the truck in and repaired on short notice. In both cases where I needed my work truck back on the road the service department were quick to get the truck in and repaired on short notice. More

Great Customer Care Thanks for taking care of us, we are out of town but in our situation we needed to get home and Kevin Friesen rented a car for us to do so, real custo Thanks for taking care of us, we are out of town but in our situation we needed to get home and Kevin Friesen rented a car for us to do so, real customer care. This is the third time over many years of dealing with this company that we have had this good on their word to take care of you after buying the vehicle. So many dealerships forget you after the purchase, not these guys, we have had a great experience from everyone here. More

Tony Kunz excells as Service Advisor Our family has purchased 10 Dodge vehicles for personal and company use over the last 16 years. Unexpected repairs not related to wear and tear are ne Our family has purchased 10 Dodge vehicles for personal and company use over the last 16 years. Unexpected repairs not related to wear and tear are never a pleasant occurrence, but we must say that in all the years we've had our vehicles serviced at this dealership, Tony Kunz has by far been the best Service Advisor we've ever had. He understands our frustration and does everything he can to work through our vehicles service, getting to the truth of the matter and explaining everything clearly to us. He is always kind, welcoming, and honest and should be rewarded for his excellent customer service. We must also compliment the Service Manager for supporting Tony and ourselves when issues occurred with our vehicles. Tony and the GP Chrysler Service Department are a big part of the reason we are still buying Dodge vehicles at this dealership. More

Kevin Friesen is the Man I live in Alaska and having an engine block heater is essential to everyday driving. Most cars don't have these installed, especially if you live in t I live in Alaska and having an engine block heater is essential to everyday driving. Most cars don't have these installed, especially if you live in the lower 48. The hardest part is finding good information on how-to install these heaters. Every dealership and mechanic I called couldn't help me and most of the people I spoke to were completely unaware of what block heaters are. Grande Prairie Chrysler Jeep Dodge saved the day! Not only were they able to identify the specific heater required for my car but also included a diagram that clearly defined the engine block heater installation. More

Awesome Experience I was very impressed with the quality of customer service I received. Don was very friendly and explained everything that was done to my car very thro I was very impressed with the quality of customer service I received. Don was very friendly and explained everything that was done to my car very throughly. That's what a trip to a dealership should be. More

kevin is excellent This guy always gets back to his voice mail ,,, so greatly appreciated. always friendly and very accomidating to my busy work schedule. I have no co This guy always gets back to his voice mail ,,, so greatly appreciated. always friendly and very accomidating to my busy work schedule. I have no complaints whatso ever. Very nice guy to talk to, an assest to customer service . More

4x4 Not Working Correctly & Recalls Brought my truck in for service to get recalls addressed and have the 4x4 looked at. They got to everything in one and day and provided great service Brought my truck in for service to get recalls addressed and have the 4x4 looked at. They got to everything in one and day and provided great service while doing so. Kept me in the know throughout the day to ensure I knew the status of my vehicle. More

Stayed late to get me to work the next day! I came in half an hour before they closed with my work truck overheating, they not only got me in fast to assess the problem, Don and Andy stayed late I came in half an hour before they closed with my work truck overheating, they not only got me in fast to assess the problem, Don and Andy stayed late so that I could get me back out to work the next morning! Thanks guys! Staff is always friendly and easy to work with, never have had any problems! More