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Grande Prairie Chrysler Jeep Dodge - Service Centre
Grande Prairie, AB
388 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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388 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre
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October 17, 2019
Not recommended poor service Only went there for one thing, a simple tire change. Couldn't even get that right, broke a stud in my spacer and is making me pay for it. Didn't get a Only went there for one thing, a simple tire change. Couldn't even get that right, broke a stud in my spacer and is making me pay for it. Didn't get anything returned to me but a bill for the tire change and negative spacers. More
by Chase
Employees Worked With
October 13, 2019
Horrible service department 2015 power wagon has been in this shop for a combined total of over 90 days in the past 12 months for reoccurring problems that never get resolved. Th 2015 power wagon has been in this shop for a combined total of over 90 days in the past 12 months for reoccurring problems that never get resolved. These mechanics are totally incompetent at fixing anything! Do yourself a favour and buy from any other dealership. More
by Don'tBuyRamGarbage
Employees Worked With
Other Employees :
Ryan Prince, Donald Teal, Kestyn Shutte
September 02, 2019
Over and above While traveling from Edmonton to Grande Prarie in the rain our minivan drivers window switch broke leaving us with our window down. The service adviso While traveling from Edmonton to Grande Prarie in the rain our minivan drivers window switch broke leaving us with our window down. The service advisor Kestyn Shutty did everything possible to help get us back on the road quickly. I was amazed at the level of care she provided to find a solution to my problem so my family could continue on our vacation. Thank you so much to everyone Kestyn enlisted to solve my problem, and Kestyn herself for the outstanding service! More
by Dustin
Employees Worked With
Kestyn Shutte
June 27, 2019
Great place Tem was great to deal with. He wasn't pushy, and I appreciate that because if he was high pressure I would have taken my business somewhere else (I c Tem was great to deal with. He wasn't pushy, and I appreciate that because if he was high pressure I would have taken my business somewhere else (I cant stand that). He took the time to go through my prospective vehicle with me and help me understand the mechanical and electronic features, which was important to me before buying. I found the overall atmosphere of this dealership to be great as well. I felt relaxed and I never felt like I was an inconvenience, like I was made to feel at other places when making requests. I ended up walking out with a 2019 wrangler Sahara and got a pretty good trade in value for my car. Hopefully everything goes as smoothly down the road if any issues arise with my Jeep. Will definitely see Tem again when it's time for a new truck. My only issue is I am still waiting for my swag jacket with the fur ;) More
by Nataya
Employees Worked With
June 21, 2019
Service Advisor Kestyn Shutty My Service advisor Kestyn Shutty was really good too work with, had a great sense of humor and took her time in explaining to me what was going on, w My Service advisor Kestyn Shutty was really good too work with, had a great sense of humor and took her time in explaining to me what was going on, went and brought my pickup up too front parking lot from the back for me. I hope I get her next time! More
by dermac
Employees Worked With
Kestyn Shutte
April 25, 2019
Purchase of 2012 GMC. Had some service done to my truck power steering pump and park brake needed looking after and he stepped up and took one for the team. Had some service done to my truck power steering pump and park brake needed looking after and he stepped up and took one for the team. More
by Welderup
April 13, 2019
Poor Service from Service department I have given this dealership multiple chances. Usually I only give businesses one chance but I really liked the salesman I dealt with and I kept going I have given this dealership multiple chances. Usually I only give businesses one chance but I really liked the salesman I dealt with and I kept going back for more punishment.. recently I took my vehicle back in for the shifter knob not shifting properly. After it was in for recalls and they did an upgrade on the software it never worked right. They called me a few hours later after taking it in and said nothing is wrong with it and when I got the truck back everything worked perfectly fine. Just seems kind of funny all of a sudden everything was working properly after it went back in but they said they did nothing. On the brighter side day actually didn't charge me for this for once maybe because of the big stink I made in there the time I was in before this. I have emailed them in the past over my issues and unfortunately they did not reply until I left them a review on here. They said they wish I had have come to them first even though I left them three emails over a two-week period. After this last service I sent them another email and once again no reply. The salesman have called me over the past year to try and get me to trade my truck in on something new and to tell me about the sales. They even sent me an email telling me to come in and trade my vehicle. Each one of them I have told my story to and nothing has ever become of it. talking with multiple people around our small city of Grande Prairiemultiple people have had similar experiences like I have had there. Great dealership for buying a vehicle but not for getting service. a lot of them have left and gone across town to the other Dodge dealer. I have heard good and bad things about the other dealership and I guess I will find it for myself as my vehicle is over there as I write this review. I told them my story told them if they want to keep me as a customer I'm going to be expected to be looked after as a customer should and my next step is to go next door to the Ford dealership and buy a new Ford as I've had nothing but good service from them with the wife's Ford escape. So we will see how it goes with norlan Chrysler hopefully things I have heard are true and the service is second to none. I will be updating accordingly More
by TylerG
Employees Worked With
Dale Scotton
March 02, 2019
Excellent experience. As I was from out of town they accommodated my situation and the service was completed quickly and professionally. I was very happy with the service p As I was from out of town they accommodated my situation and the service was completed quickly and professionally. I was very happy with the service provided. More
by RyanMc
February 16, 2019
Don is a life saver Don is the main reason why I recommend this dealership. The mechanics actually messed up on some things with my car recently, but Don really ensur Don is the main reason why I recommend this dealership. The mechanics actually messed up on some things with my car recently, but Don really ensured that the problems were corrected for me. He went above and beyond to ensure that I was fully satisfied with my repairs. I know the shop was very busy on the days that I went, and that Don had a lot on his plate, which is why I think it's even more impressive that he stepped up and ensured that I was fully happy with my experience. I have been using this dealership for the past handful of years, and Don has always been my favourite person to deal with. The fact that he can always have a smile on his face and make me feel comfortable is huge to me. More
by SJB
Employees Worked With
Donald Teal
January 28, 2019
Very Professional, great sales person I took my 2014 Dodge Mega cab pickup in to the dealership for a recall. After Craig approached me and we starting talking, next thing I knew, we were I took my 2014 Dodge Mega cab pickup in to the dealership for a recall. After Craig approached me and we starting talking, next thing I knew, we were trading in my Wife’s 2011, grande Cherokee Jeep and my 2014 truck on a new 2018 Jeep. Craig Berg did a top notch job. They were very professional in dealing with me. I highly recommend Craig for any of your vehicle needs. More
by Todd
Employees Worked With
Ryan Prince, Craig Berg
