
Go North Surrey GM
Surrey, BC
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My overall experience at the dealership was extremely disappointing. If not for the salesperson and general manager’s assistance, I would have left immediately. The wait time was unreasonably long—three disappointing. If not for the salesperson and general manager’s assistance, I would have left immediately. The wait time was unreasonably long—three hours just to meet with a finance manager. The first finance manager, Marium, was incredibly unprofessional. She was rude, aggressive, and repeatedly placed the blame on us for stepping out for dinner after waiting for two hours. Her dismissive tone and frequent use of “I understand… BUT” made it impossible to have a productive conversation. Additionally, she unfairly blamed me for issuing a bank draft beforehand, even though it could have been easily reissued with the presence of salesperson at a bank. By the time we finally met with her at 8:00 PM, the banks were already closed, making her argument completely unreasonable. Overall, the experience was frustrating—excessive wait times, an unprofessional and confrontational finance manager, Marium and a clear lack of proper customer service. However, I do appreciate Jason’s efforts in promptly switching us to another finance manager, which helped salvage the situation. More
Very helpful team from sales to management, even the financial department was super helpful and friendly. They delivered my car to my home as I requested completely detailed and with a full tank of gas financial department was super helpful and friendly. They delivered my car to my home as I requested completely detailed and with a full tank of gas . More
Salesman amarjeet is good but the manager r assholedealer ship have ev but no one know how to explain the buyer how to charge there r so many contrloll on dashboard no one explain anything ship have ev but no one know how to explain the buyer how to charge there r so many contrloll on dashboard no one explain anything More
The fellow I was dealing with in the service department was awesome. He was so professional and helpful. Very clear explaining what services my car was having done. Answered every question I had without was awesome. He was so professional and helpful. Very clear explaining what services my car was having done. Answered every question I had without trying to hurry me along. I really appreciated his patience he showed me. More
Good support when buying my vehicle. Felt a little too much high pressure in the final phases with add-ons and protection plans. Felt a little too much high pressure in the final phases with add-ons and protection plans. More
This is a busy dealership. .. however we were treated very well by the helpful staff, particularly our salesman Amarjit. .. however we were treated very well by the helpful staff, particularly our salesman Amarjit. More
Horrible customer service, incredibly slow, also misleading. Sales team members and insurance is alright but the finance department and management is awful. misleading. Sales team members and insurance is alright but the finance department and management is awful. More