Go North Surrey GM

Went to North Surrey GM to look at a used truck. Asking $28k, bluebook value of 24 - 26k. I suggest 26k. Went for a test drive and was told I could place a $500 refundable deposit and think about it Asking $28k, bluebook value of 24 - 26k. I suggest 26k. Went for a test drive and was told I could place a $500 refundable deposit and think about it for 24 hours. I had some questions about the financing involving interest rates and the price breakdown for a 4 year term. They brought out a "finance director" who advised me that they were not able to show me anything except the monthly payment price. I said I needed to see what I was signing up for before moving any further. They told me "not to worry about it". They made me fill out a form with my information and told me it was a soft credit check. Next thing you know, they pull me in the back and somebody is preparing the purchase agreement (for the asking price, not my offer) and was very confused when I said I was just trying to get more information. Third employee comes in and agressivley asks why I won't sign the deal. I explain I was offered 24 hours with a refundable deposit and he tells me that is no longer available. After a very uncomfortable conversation in which he is trying to make me feel bad suggesting "they would be losing money on this deal" and "we only make $200 on each sale", we agree this isnt working out. I leave, followed up by a text from Corey Baryer, asking how my experience was. I give him the story and my very reasonable offer for the truck and he suggests "they will have a second look". After stringing me along for another 24 hours, and trying to put me in contact with more sales associates, he finally tells they cannot accept my deal. Overall, they wasted about 10 hours of my time when I was very upfront about what I wanted. I would not recommend this dealer and I guarantee I won't be going back. More

My sales person Denis Li was very knowledgeable about the vehicle I was purchasing. Excellent service and the management team was also very helpful . Highly recommended. vehicle I was purchasing. Excellent service and the management team was also very helpful . Highly recommended. More

Elvin in service was a great help, highly recommend. Service our Hd trucks with him. Service our Hd trucks with him. More

Dealt with Elvin during a recent warranty issue with our 2016 Volt. Elvin was very knowlegable, personable and very easy to work with. This was our first time with this car at Go North, we will certainly 2016 Volt. Elvin was very knowlegable, personable and very easy to work with. This was our first time with this car at Go North, we will certainly be back. More

Great knowledgeable friendly service. Our salesperson Sharon was awesome and a pleasure to deal with! Our salesperson Sharon was awesome and a pleasure to deal with! More

Excellent service, excellent pricing, what more can I say. Trevor S. in sales is stellar, and Jon W. (GM) is fantastic. Whether it's before, during or after the sale, these men deliver! Highly recommend. say. Trevor S. in sales is stellar, and Jon W. (GM) is fantastic. Whether it's before, during or after the sale, these men deliver! Highly recommend. More

What can I say, best place to purchase a vehicle. Go see my boys they will help you out get the best deal possible Go see my boys they will help you out get the best deal possible More

Sales staff Sunny, Joe and Cory were excellent. Easy to deal with and totally up front. I highly recommend this dealership. Completely transparent process. The price you see is really the price Easy to deal with and totally up front. I highly recommend this dealership. Completely transparent process. The price you see is really the price you pay. No doc. or admin. fees of any kind. No MSRP markups or mandatory add-ons. All in all, a very simple and professional transaction. More

Sales staff Sunny and Paul were excellent. Knew their products, super helpful, and super professional with zero pushiness. Dealership was easy to work with and would recommend them to others Knew their products, super helpful, and super professional with zero pushiness. Dealership was easy to work with and would recommend them to others. More

very easy to make a purchase a big thank you to sales persons Ransan andJoe for their service ,also the same for finance manager Tessa Moffat and insurance agent persons Ransan andJoe for their service ,also the same for finance manager Tessa Moffat and insurance agent More