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Go North Surrey GM

Surrey, BC

Overview
Reviews
4.4
241 Reviews
Call Dealership (604) 332-6533
View Awards

15250 104th Avenue

Surrey, BC

V3R 6N8

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Showing 241 reviews

September 30, 2024

The service advisor are great! I’m very satisfied on the job that was done. More

by John Pante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul sales person, Luke Gelech, Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback! We’re delighted to hear that you’re very satisfied with the job we did. It’s always our goal to provide top-quality service, and we’re glad we could meet your expectations. We look forward to serving you again!

September 26, 2024

Very happy with my new car! Excellent service from Anand and TJ. An unstressful experience from beginning to end. More

by markwiens88
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anand
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your wonderful feedback! We’re thrilled to hear that Anand and TJ provided you with excellent service and made your experience stress-free from start to finish. Our team works hard to ensure our customers feel supported throughout the process. We appreciate your kind words and look forward to serving you again!

September 26, 2024

Great service, friendly and helpful. Got my car needs and have a descent value on the trade. More

by Alastair.wilson22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Baryer
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback! We’re pleased to hear that we could meet your car needs and provide you with a fair value on your trade-in. Your satisfaction is important to us, and we appreciate your business. If you have any further needs or questions, feel free to reach out. We look forward to assisting you again!

September 26, 2024

Pleasant experience but a lot of waiting around. Sales staff were personable - but neglected to point out a broken mirror housing that I missed - so lesson learned there. Overall I think k I would More

by Robertahallonbobcat
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback and for sharing your experience with us. We’re glad to hear that you found our sales staff personable, but we sincerely apologize for the oversight regarding the mirror housing. We appreciate your understanding and your recommendation, and we’ll be sure to use your feedback to improve our attention to detail during the sales process. Please don’t hesitate to reach out if there’s anything we can do to address the issue further. We value your business and hope to serve you again in the future.

September 24, 2024

paid for enhanced care but the service is not enhanced! i had my service and they didnt even top up the engine coolant.. More

by manila boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tina
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback, and I apologize for the oversight regarding the engine coolant. We strive to provide thorough service, and it’s disappointing to hear that we fell short in this instance. Your experience is important to us, and we would appreciate the opportunity to make it right. Please contact us directly so we can address your concerns and ensure your vehicle receives the attention it deserves. We value your business and hope to restore your confidence in our service.

September 23, 2024

I have taken my truck for service to this dealership few times. They are very good and always treated me well. Every service tech I dealt with was awesome. I definitely recommend Go North Surrey GM for any More

by steveperera
Recommend Dealer
Yes
Employees Worked With
I only dealt with service personnel. I dealt with two one is a gentleman that I don’t remember his name
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you so much for your kind words and recommendation! We’re delighted to hear that you’ve consistently had positive experiences with our team and that our service technicians have treated you well. Your support means a lot to us, and we look forward to assisting you with your service needs and vehicle purchases in the future!

September 23, 2024

very professional service, communicated time to complete and got back to me with the ETA. everything that was scheduled to be done was done More

by davemaxwellcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your positive feedback, Dave! We’re glad to hear that you received professional service and timely communication regarding your vehicle’s completion and ETA. It’s great to know that everything scheduled was completed to your satisfaction. We appreciate your business and look forward to serving you again in the future!

September 22, 2024

Received excellent service from Moody, his colleagues and his managers. They were honest, upfront and real. Although I did not end up being a purchasing Customer, it is well worth my time and energy to leave More

by m.zhang
Recommend Dealer
Yes
Employees Worked With
Moody
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you so much for your fantastic review! We truly appreciate your kind words about Moody and our team. It means a lot to us to hear that you felt valued and that we were able to accommodate your inquiries and requests, even if you didn't end up making a purchase. Your recommendation is the highest compliment we could receive, and we hope to have the opportunity to serve you in the future. Thank you for taking the time to share your experience!

September 17, 2024

Sales were excellent, just the selling of extended warranty for 1 year of 4 year lease, when battery and drivetrain covered was too much at $3000! More

by chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amrjit, Luke Gelech, Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback, Chris! We're glad to hear that you had an excellent experience with our sales team. However, we understand your concerns regarding the extended warranty pricing. We aim to provide options that best fit our customers’ needs, and we appreciate your input on this matter. Your feedback helps us improve our offerings, and we hope to serve you again in the future!

September 16, 2024

I find that the service department does not listen to your requests. They send videos those not simple explanations. I been dealing with them for 6 years only because that's where I got the car originall More

by Acbennett2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Gelech, Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback! We appreciate your loyalty over the past six years and sincerely apologize for not meeting your expectations regarding communication and attentiveness. Our goal is to provide clear and helpful information to our customers, and it’s concerning to hear that we fell short in your experience. We would love the opportunity to improve and address your concerns directly. Please feel free to reach out to us so we can make things right.

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