Go Nissan North

This Dealership definitely does not care about customer service at all! They sold me a car that had major issues with the engine and they did not disclose this to me. I am currently working with AMVIC to service at all! They sold me a car that had major issues with the engine and they did not disclose this to me. I am currently working with AMVIC to get my money back They are a very shady Dealership and I do not recommend anyone to go there. More

I want to counter the negative reviews I have been reading, as I just had a great experience working with Khalid. I never felt any pressure and always felt that Kal heard and understood what I was loo reading, as I just had a great experience working with Khalid. I never felt any pressure and always felt that Kal heard and understood what I was looking for (and not looking for). He seemed to understand my questions, needs, and limitations. He actually recommended looking around and "sleeping on it" before making a decision (however, I bought on the same day). Bottom line: he was polite and respectful the whole time and seemed to take pride in being honest and straightforward. The ink just dried on the sale, so I can't speak to the service department or reliability of the car (but it - 2021 Sentra SR - gets good reviews with Consumer Report). If the dealership follows Kal's example, they should do well. More

Sales kid was good enough to work with, however the sales manager shouldn’t be managing a shoe box. He was unfair in negotiations and argued for almost three hours about replacing a super cracked windshield manager shouldn’t be managing a shoe box. He was unfair in negotiations and argued for almost three hours about replacing a super cracked windshield before delivery. Apparently he should look up the definition of “non-negotiable” before trying to negotiate. Upon delivery the car was not up to satisfactory cleanliness but I was tired of being there and didn’t want to wait around. If you value your time, please go elsewhere. More

As others have mentioned really friendly until you sign that's when the deception begins. Wasn't told before signing only comes with one key and no owners manual "you pay for that" but sure wanted to make that's when the deception begins. Wasn't told before signing only comes with one key and no owners manual "you pay for that" but sure wanted to make sure my trade in had both when asked I said yes and does yours as well, was told of course. Imagine my surprise when After I signed and the deal was done " yeah only comes with 1key and no manual" and I didn't say it did before, guess I just heard things then. As for the finance person Brittany dishonest, no follow up, rude, make you feel like she is doing you a favour by providing overpriced financing, she applied without my knowledge for a no money down high interest loan even when I asked what is the maximum down I can put she shrugged it off made me feel like I was not worthy of the loan when I could have paid cash a hundred times over for the vehicle. Never to this day has she provided me with the information I requested or apologized for not doing what she promised, no surprise though she took 4hours of my time for a simple finance that was just a technicality as it was paid off within 5 days of pickup. Also was promised and in writing they would remove scratches from car, well when I brought it in was told "oh" we can't get those out even after sales person told me it's not a problem before I signed again different story after you sign so still have the scratches but gave up, I am absolutely done with ever going to this dealership ever again. Only bright spot is the GM Raymond he did try to make things right, unfortunately he has a team of liars and incompetent staff to work with, I am sure he spends a big part of his day putting out fires, did I mention the detailed spent less than 30 minutes trying to take out the scratches don't think he even turned on the buffer just wiped off the dust. Unless you want to be lied to deceived and treated like they are doing you a favour to get financing make you feel like garbage then go ahead and do business with this dealership, if not there is another Nissan dealer on Manning drive. To sum it up, I deeply regret ever walking into this dealership More

Buyers Beware: This used to be the best dealership in Edmonton but now is the worst. I recently tried to negotiate on a used Nissan which was priced approximately $3000.00 over MSRP and was told to take Edmonton but now is the worst. I recently tried to negotiate on a used Nissan which was priced approximately $3000.00 over MSRP and was told to take the price or leave it. Excuse was that the GM would not budge on the price. The dealership was even unwilling to suggest an alternative from other dealerships. I left very disappointed and ended up going to a Dodge dealer to buy a Nissan! Now I need to find another dealership to get service, since I no longer trust that Northside Nissan will do service up to the previous standards or pricing. Very poor management choices and decisions currently. More

I have had an amazing experience with this specific dealer ! Looked at 1000 of vehicles with other dealers but never liked their customer services! This one is phenomenal ! this is my 2nd purchase with dealer ! Looked at 1000 of vehicles with other dealers but never liked their customer services! This one is phenomenal ! this is my 2nd purchase with them ! More

Do not refer or purchase vehicle in this location. They are great at first and then everything they say will be lies. The referral fee that was promise is just words. They have a bad customer service, real are great at first and then everything they say will be lies. The referral fee that was promise is just words. They have a bad customer service, really disappointed. More

DO NOT purchase from Go Nissan. Worst service ever, Nissan SUVs have many problems especially with the heat and transmission. They won’t fix nothing Nissan SUVs have many problems especially with the heat and transmission. They won’t fix nothing More

am really disappointed with Go Nissan North, not just am really disappointed with Go Nissan North, not just based on their product, but customer service. I went in as a first time buyer in August 2020 an am really disappointed with Go Nissan North, not just based on their product, but customer service. I went in as a first time buyer in August 2020 and bought a used Volkswagen. It was mentioned on the deal that the car included a set of winter tires on rims (already in the car) and a set of all season tires on rims which they had in storage. Additionally I was promised a set of mats. After getting the car (which they made me lease even though I made it very clear I wanted to purchase and could provide a certified check for) and arriving at home I opened the trunk and noticed that I had 3 all season tires on rims and then a single rim by itself (no tire). I contacted the employee that I purchased it from and he said he would have it sorted out. I would try to contact him but eventually he stopped replying to my texts and emails. After saying I was going to leave a bad review he said he would provide me with the mats. Once I had the mats (now nearly 3 months after purchase) I asked about the tire and he said it would be ready by next week. The next week came and it unsurprisingly he stopped contacting me again. Not only that, but my car's battery had completely died on me after only a hand full of small drives. By December (4 months after purchase) I was contacted by Nissan that the employer was "no longer with them" (not sure if he was fired or just left). So I voiced my concerns to this new employee who just promptly said they would tell the manager and they would contact me, and now it's January, still haven't heard anything about my tire situation or an apology for how I was treated. After leaving a review on Google the manager replied and said he would get back to me. He did not. I waited a month after posting it and never received a message or call. So I drove to the dealership to speak to them directly. After I repeated my situation to the manager he said he would pull up my file and see what could be done. He came back with my review printed out and basically said that since I already left a bad review there was no point in discussing as 'I had already made up my mind'. I told him if I were to receive proper customer service and not be receive immediate hostility I would edit the review. So I told him the situation and at first he didn't believe me, saying how he was personal friends with the man who sold me my car and he wouldnt tell me I would receive things and not pull through. So I showed him the text messages this man sent me. He then says how I should have asked for help sooner. I then showed him the second employees text, who directly said she would tell the manager and turns out he never was told. So at this point he turns to the bill of sale and under the section indicating if anything additional was included in the sale there was nothing there. I explained how the missing tire wasn't 'in addition' it was advertised as having two full sets of tires. He kept saying how this should have been on the bill of sale- which I pointed out was not my fault, but the employees fault. He deflected back at me more saying how I should have checked the extra set of tires, which I told him I did- I asked to be shown the tires originally and the dealer was very hesitant to show me, but he took me to a trailer full of tires and told me my set were in there. I asked him to show me and he opened one tire cover but stated how the rest were like that one and didn't want to dig up all the tires. He just kept saying how he was a 'business man' and honestly DOES NOT CARE ABOUT A COUPLE OF BAD REVIEWS-showing an absolute neglect for customer care. He eventually said how he doesn't have the money to replace my tire. I was furious and pointed at the Nissan logo above his head and said "you're telling me a multimillion dollar corporation doesn't have the money to replace a tire?" He just said "if that's the way you see it". My last words to him were "during this entire hour you haven't apologized once" which he responded with 'ok' More

Awful experience trying to buy a vehicle from them. The sales person I was working with was great at first and then slow to reply, barely messaged me, and then when he said he would ask his manager if he c sales person I was working with was great at first and then slow to reply, barely messaged me, and then when he said he would ask his manager if he could do something about a mistake on the Carfax that made it look like the vehicle had an odometer roll-back before coming to Edmonton the manager called me, without prompting and explain oh, it's fine, he sees that AlL tHe TiMe. Neat. Thanks bro. Well, if I ever try to sell this vehicle you know what the number one question is going to be from regular people? Why does it look like the odometers been rolled back. Then he tries to dissuade me with "Oh we have to finance, you can't pay cash, because there's so much fraud." I don't care if I had to finance, I literally had the money to buy the xxxx car and all I asked is if there's anything you can do about the Carfax, I don't need this pedantic crap. More