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Buying a car made easy! John, Stephen and Phil and the rest of the staff I dealt with were super awesome. I wasn't expecting to drive away in a new car that day but they made John, Stephen and Phil and the rest of the staff I dealt with were super awesome. I wasn't expecting to drive away in a new car that day but they made it super easy! So zoom zoom, I did! More

Daughters first car Had a excellent sales experience with Monroe at Weber Mazda. You come across so few sales people who don't turn you off, and Monroe was fantastic, it Had a excellent sales experience with Monroe at Weber Mazda. You come across so few sales people who don't turn you off, and Monroe was fantastic, it was all about the client. All the other folks we dealt with were great too. Definitely would go back :) More

Go see Best Udinyiwe! Great guy. No pressure. And he won't blow up your devices with texts emails and phone calls. Great service. I was a bit turned off by the financi Great guy. No pressure. And he won't blow up your devices with texts emails and phone calls. Great service. I was a bit turned off by the financial guy pushing extras. But I guess that's his job. More

Great experience Very good experience with Steve ... Laid back and no pressure! Felt listened to and appreciated! He followed up with us and left us feeling very hap Very good experience with Steve ... Laid back and no pressure! Felt listened to and appreciated! He followed up with us and left us feeling very happy! More

Service department takes advantage of young women My family owns four Mazdas and have them all serviced at a Mazda dealer in Courtenay BC. We love the cars and get great service. When my young daughte My family owns four Mazdas and have them all serviced at a Mazda dealer in Courtenay BC. We love the cars and get great service. When my young daughter moved to Edmonton she needed a replacement screw to hold her front license plate to the bumper after a small accident. The service advisor told her that she would need a special bolt that would cost $130 that would need to come from Vancouver. She was skeptical, so she waited until a visit back to Courtenay - where the Mazda service department there gave her a screw (not a special bolt) for free - and couldn't believe the story. She will need to get lots of work done in Edmonton on her car, but if she will be cheated over a screw, what would the dealer do when expensive repairs are needed? We will try another Mazda dealer in Edmonton for honest repairs- and so should you! More

Left hand doesn't know what the right hand is doing. Tried to buy brand new car this winter (2016) from them. When I describe my experience to friends who used to buying new cars everyone gets amazed. Tried to buy brand new car this winter (2016) from them. When I describe my experience to friends who used to buying new cars everyone gets amazed. 1) During negotiation process sales were "forgetting" the numbers from previous days quite easily. Had to bring all paperwork and printed emails with me to stay on track. 2) For some reason they didn't want to take full down payment when we signed preliminary agreement (handwritten list of accessories & b/w payment numbers). As a result I was supposed to take a delivery & sign the contract on the same day. 3) First question I heard after stepping in was whether I had license plate and insurance with me. Which told me right away that manager had no idea of what was going on (no delivery, no signed contract at that point). 4) Sales took me to the car before going to financial. And on the car that was being sold as new (11km, $30K+) we found: - quarter size dent on a door with paint chipped all the way to the metal; - two deep scratches to the metal on the hood; - half a dozen other scratches on chrome and paint, plastic on the steering wheel; - some damage on the bumper that they didn't fix before putting 3M on (I saw grey marks on the paint, but couldn't feel them with my fingers). 5) After that they seemed surprised that I didn't want to go to financial and take delivery of the car. 6) Later manager told me that it would be another week to fix the car, but refused to negotiate $600 "dealer prep" fee because "car integrity was not compromised". 7) Since manager confirmed by email that I could still pull up my $500 deposit I did exactly that next morning. Extra star for this. 8) Talked about my offer with the competition (my union has a deal with go auto), 3 other dealers had no problems matching it and adding a bunch of bonuses on top - been enjoying my car for 3 months already. More

DON'T BUY A CAR or GET YOUR CAR SERVICED HERE!!! I should've turned and walked away!! I bought a Mazda CX-5 from this dealership. They "promised" I would have it in a day or two...then several days I should've turned and walked away!! I bought a Mazda CX-5 from this dealership. They "promised" I would have it in a day or two...then several days later said it was ready. When I got there..I waited...and waited...then they didn't get the "registration" as promised...then overcharged me for it...then I waited for FOUR hours in the showroom to finally be taken downstairs to my car to have some newbie who nothing about my car try to show me it's features. I was beyond frustrated but quickly initialled a few things and drove away. I "purchased" the lifetime oil change package. I got the first two or three oil changes without any difficulties and had a complimentary car, as promised. THEN, I received a letter in the mail in December saying this program was CANCELLED. Ummm...you can not simply change your mind for a service paid for!! Well I called and they said it was all a misunderstanding! I had the feeling a few people called before me! I then received a letter saying it was all just a big mistake. So, I try to book my oil change with courtesy car...sorry we don't do the courtesy car anymore...and sorry but you MUST completed all the serving here in order to receive your "free" oil change. I was quoted $380 for the required servicing which included a "free tire rotation" and "free oil change". I asked for a detailed list of what I would be getting done for $380! I decided to phone around. I went to another Mazda dealership where I got everything on the list done....including a tire-rotation, oil change, and a car wash, for $120 LESS than what Webber was going to charge with the "free" oil change and "free" tire rotation! So, the FREE lifetime oil change package I PAID for is nothing but a SCAM!! Don't ever go there...crooks, I say, all of them!! More

Poor Service I purchased my vehicle at this dealer and purchased the prepaid oil change program. For the life of my vehicle I have utilized this while obtaining on I purchased my vehicle at this dealer and purchased the prepaid oil change program. For the life of my vehicle I have utilized this while obtaining only additional minor services as required only once fully completing their outrageously priced full services that are required at very short intervals if you drive frequently. Early on into my servicing with this company I requested confirmation if the major services were a recommendation or a requirement. I was informed by service staff at this time they were a strong recommendation not a requirement. Based on this information I chose to stop getting the full service and only get what was required to keep my vehicle running effectively. Now they have noted they enforce these major services after 96000. Even though I am a lot if Kms past this and at least a year later than this supposed enforcement point they are now noting this is a requirement. When discussing with the manager it was a circular argument where he belittled my point. Very frustrating. I was ready to leave multiple times and he kept circling back. Point taken it's your choice to enforce a policy you have left me with the impression for 3.5 years was not necessary, it my choice to go elsewhere and pay ~200$ a year for oil changes compared to the $1000 per year I would have paid to complete all your required full services. I have spend thousands if dollars at this dealership, purchasing my car and having all required work completed here. I have had service concerns before, where I have brought my car in and paid over 800 to have leaves taken out of the blower motor finally pushing the issue after my concern were disregarded upon 2 other inquiries only to receive my car back to still have the same noise and to have to take it back and lose another day to have them redo the work. I still have concerns with this motor, but the noise occurs only intermediately at this point and I don't want to waste my time for then not to be able up fix it! I have had various other concerns with my vehicle from the beginning of my purchase, too many to list... Overal dissatisfied and will never recommend, purchase or use service department again. More

Worst Service Of My Life So I bought a new Mazda Cx-5 from these crooks only to find out a few weeks later in a snow storm that my heated wiper blades are more than useless an So I bought a new Mazda Cx-5 from these crooks only to find out a few weeks later in a snow storm that my heated wiper blades are more than useless and can't see out my windshield. So I called to bring it in and they replaced just the blades on them, after arguing with me if they were covered on warranty still.. yes... on a brand new vehicle they questioned my warranty. So all good, they worked as long as I was going under 80km's but highway driving in the rain was out of the question since they didn't even stick to the windshield at all. Not exactly the best scenario to be in when you're driving through a rainstorm with a toddler in the back and can't see a xxxx thing. So I call again to bring it in. They take a spray bottle to my windshield and say they're fine, it's all in my head and I walk out of there with faulty wipers, again. Then when I booked my oil change appointment I asked them to replace the whole blade because it is not safe to be driving with cause I literally can't see out my windshield. Which they just decided to replace the blade AGAIN and CHARGE me for it, even though it's a new car covered by warranty. So after talking to the xxxxxxx in charge of that thieving xxxx hole, he decided to take off my heated wiper blades and put stock wipers on because the problem will just keep happening because apparently heated wiper blades don't work on highways is what he told me. Which I call xxxxxxxx on because I don't think people would be buying them if that were the case. So he decreased the value of my vehicle, refused to hear my suggestions for options and was just a total arrogant xxxxxxx. Oh and not to mention my rear wheel well trim just decided to pop off because apparently plastic fasteners are acceptable to keep a vehicle together. Which they obviously said something hit it, even though there's nothing ripped off or broken it literally just lost it's "fasteners" so they wanted $144 to replace the entire wheel well when all that was needed was 2 bolts and a mini mud flap which I'm sure could be purchased for under 10 dollars. This dealership should go out of business, that's how useless they are. NEVER service your vehicle here, NEVER ask them to warranty anything even if you did just drop $30,000 on a new vehicle. Cause they will suck you dry and make you pay for everything anyways. I will never be bringing my business here again and will be sure to spread the word of how xxxxty the people at this business are. Just because I'm a woman doesn't make me a moron, and that's exactly how I was treated but being the daughter of a mechanic I KNOW a rip off when I see one and that is all this was. More

Outstanding Used Car Purchase It's been a while since I've had to deal with an auto dealership and due to a frustrating prior experience I was apprehensive to say the least. So I w It's been a while since I've had to deal with an auto dealership and due to a frustrating prior experience I was apprehensive to say the least. So I went in extra observant of the sales process and concerned with the way the dealership handled me - their potential new customer. From the moment I got in the door and was greeted by the receptionist and a salesman was paged for me. I wasn't left alone for 5 minutes which was appreciated because I was already in a hurry to get back to work. I had come to see a car I had found on Go Auto and while it was parked right outside the front door the salesman wasted no time in setting up a test ride. I was very impressed with the way he monitored my interest versus the hurry he could tell I was in. In fact within thirty mins I had gone for a test drive, signed a letter of intent and heading back to work. Though I realize this is not the experience most people will be sharing when they buy a car, I can only believe that given more time they would do even better. As for the car, it was immaculate when I took it for the test drive and even cleaner when I picked it up. It had brand new winter tires on it and they even had my new plate and registration ready and waiting. Overall, I can't praise the sales process of Weber Mazda enough and I will say they outdid my expectations and I have every reason to recommend this dealer to anyone looking to buy a new or used vehicle. More