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Car Purchase The service provided to me was super! Alicia worked to ensure all of my needs were met. I was able to take a car home for the night, and this led me The service provided to me was super! Alicia worked to ensure all of my needs were met. I was able to take a car home for the night, and this led me to making a further decision. More

Disappointed I purchased a new mazda 3 hatchback a few months ago from weber mazda. When I picked up my car is was disappointed in the detail department. They wash I purchased a new mazda 3 hatchback a few months ago from weber mazda. When I picked up my car is was disappointed in the detail department. They washed it but there was still dirty spots all over the car and dust on the dash. When I told the salesman he went and wiped it down. But it was still dirty. If I didn't drive 6 hours to get my car is would of made them re-detail it. I was told after filing a complaint that the dealership would be contacting me. But 2 months later I still haven't heard from them. Also when I arrived to pick my car up navigation was supposed to be installed. But it wasn't and they said I didn't order it. But when we told them they are going to lose the deal they quickly put it in. More

Awesome I went to Weber Mazda and purchased a new Mazda and Alex was so helpful and friendly that he made me feel welcome and answered every question I had I I went to Weber Mazda and purchased a new Mazda and Alex was so helpful and friendly that he made me feel welcome and answered every question I had I am very happy. Thank you so much Alex:) More

Buying a car made easy! John, Stephen and Phil and the rest of the staff I dealt with were super awesome. I wasn't expecting to drive away in a new car that day but they made John, Stephen and Phil and the rest of the staff I dealt with were super awesome. I wasn't expecting to drive away in a new car that day but they made it super easy! So zoom zoom, I did! More

Daughters first car Had a excellent sales experience with Monroe at Weber Mazda. You come across so few sales people who don't turn you off, and Monroe was fantastic, it Had a excellent sales experience with Monroe at Weber Mazda. You come across so few sales people who don't turn you off, and Monroe was fantastic, it was all about the client. All the other folks we dealt with were great too. Definitely would go back :) More

Go see Best Udinyiwe! Great guy. No pressure. And he won't blow up your devices with texts emails and phone calls. Great service. I was a bit turned off by the financi Great guy. No pressure. And he won't blow up your devices with texts emails and phone calls. Great service. I was a bit turned off by the financial guy pushing extras. But I guess that's his job. More

Great experience Very good experience with Steve ... Laid back and no pressure! Felt listened to and appreciated! He followed up with us and left us feeling very hap Very good experience with Steve ... Laid back and no pressure! Felt listened to and appreciated! He followed up with us and left us feeling very happy! More

Service department takes advantage of young women My family owns four Mazdas and have them all serviced at a Mazda dealer in Courtenay BC. We love the cars and get great service. When my young daughte My family owns four Mazdas and have them all serviced at a Mazda dealer in Courtenay BC. We love the cars and get great service. When my young daughter moved to Edmonton she needed a replacement screw to hold her front license plate to the bumper after a small accident. The service advisor told her that she would need a special bolt that would cost $130 that would need to come from Vancouver. She was skeptical, so she waited until a visit back to Courtenay - where the Mazda service department there gave her a screw (not a special bolt) for free - and couldn't believe the story. She will need to get lots of work done in Edmonton on her car, but if she will be cheated over a screw, what would the dealer do when expensive repairs are needed? We will try another Mazda dealer in Edmonton for honest repairs- and so should you! More

Left hand doesn't know what the right hand is doing. Tried to buy brand new car this winter (2016) from them. When I describe my experience to friends who used to buying new cars everyone gets amazed. Tried to buy brand new car this winter (2016) from them. When I describe my experience to friends who used to buying new cars everyone gets amazed. 1) During negotiation process sales were "forgetting" the numbers from previous days quite easily. Had to bring all paperwork and printed emails with me to stay on track. 2) For some reason they didn't want to take full down payment when we signed preliminary agreement (handwritten list of accessories & b/w payment numbers). As a result I was supposed to take a delivery & sign the contract on the same day. 3) First question I heard after stepping in was whether I had license plate and insurance with me. Which told me right away that manager had no idea of what was going on (no delivery, no signed contract at that point). 4) Sales took me to the car before going to financial. And on the car that was being sold as new (11km, $30K+) we found: - quarter size dent on a door with paint chipped all the way to the metal; - two deep scratches to the metal on the hood; - half a dozen other scratches on chrome and paint, plastic on the steering wheel; - some damage on the bumper that they didn't fix before putting 3M on (I saw grey marks on the paint, but couldn't feel them with my fingers). 5) After that they seemed surprised that I didn't want to go to financial and take delivery of the car. 6) Later manager told me that it would be another week to fix the car, but refused to negotiate $600 "dealer prep" fee because "car integrity was not compromised". 7) Since manager confirmed by email that I could still pull up my $500 deposit I did exactly that next morning. Extra star for this. 8) Talked about my offer with the competition (my union has a deal with go auto), 3 other dealers had no problems matching it and adding a bunch of bonuses on top - been enjoying my car for 3 months already. More

DON'T BUY A CAR or GET YOUR CAR SERVICED HERE!!! I should've turned and walked away!! I bought a Mazda CX-5 from this dealership. They "promised" I would have it in a day or two...then several days I should've turned and walked away!! I bought a Mazda CX-5 from this dealership. They "promised" I would have it in a day or two...then several days later said it was ready. When I got there..I waited...and waited...then they didn't get the "registration" as promised...then overcharged me for it...then I waited for FOUR hours in the showroom to finally be taken downstairs to my car to have some newbie who nothing about my car try to show me it's features. I was beyond frustrated but quickly initialled a few things and drove away. I "purchased" the lifetime oil change package. I got the first two or three oil changes without any difficulties and had a complimentary car, as promised. THEN, I received a letter in the mail in December saying this program was CANCELLED. Ummm...you can not simply change your mind for a service paid for!! Well I called and they said it was all a misunderstanding! I had the feeling a few people called before me! I then received a letter saying it was all just a big mistake. So, I try to book my oil change with courtesy car...sorry we don't do the courtesy car anymore...and sorry but you MUST completed all the serving here in order to receive your "free" oil change. I was quoted $380 for the required servicing which included a "free tire rotation" and "free oil change". I asked for a detailed list of what I would be getting done for $380! I decided to phone around. I went to another Mazda dealership where I got everything on the list done....including a tire-rotation, oil change, and a car wash, for $120 LESS than what Webber was going to charge with the "free" oil change and "free" tire rotation! So, the FREE lifetime oil change package I PAID for is nothing but a SCAM!! Don't ever go there...crooks, I say, all of them!! More