Go Mazda

Last week, I bought an used car, and it turned out to be the worst purchase of my life! My English is still developing, as I have only been in Canada for a little over a year. I had to leave Ukraine becaus the worst purchase of my life! My English is still developing, as I have only been in Canada for a little over a year. I had to leave Ukraine because of the war and the danger it posed to my family. I don't know much about the car-buying process. I thought well-known dealerships like Go Mazda were reputable, so I trusted them. As it turned out, that was a big mistake! I wanted to buy a financed car with a good down payment, so I came in, test drove several cars, and chose one I liked. I thought everything was fine at that point, so we continued with the purchase process, They offered me additional packages several times, but I refused, leaving only one that suited me: windshield protection for $699. They refused to remove the dry cleaning and car preparation package for $895, which I don't understand, since I don't need it. I agreed to apply for financing, paid the deposit, and was told to go upstairs to meet with the financiers. There, I met their financial manager, Jade. We started filling out the application. She said my credit rating wasn't very good, but we could try applying with my wife. I answered all her questions, and she submitted the financing application. About 30 minutes later, she returned and said that everything was fine. The financing had been approved and all that was left to do was sign the documents. However, when I started looking through the documents, I noticed that a significant number of additional packages that I had not requested had been added to the price. When I asked about them, they quickly replied that they would not approve the financing without these additional packages and that I had to take them. Otherwise, there would be no financing. When I asked what was included in the packages, Jade said that I needed to sign the documents. Otherwise, the financing would not be approved. She said that when my wife and I arrived on Monday, she would show us everything. (It was Saturday evening) On Monday evening, I arrived with my wife so that she could sign the documents. First, we asked Jade about the additional packages and whether we could refuse them. She said the same thing she had said to me on Saturday evening: that we couldn't because there would be no financing. I asked if I could see and read the additional packages today. She said no and that I could only see them tomorrow when I picked up the car. She said that I had to sign the documents right then if I wanted the car. Otherwise, I couldn't have it because I had already sold my old car. My wife and I signed all the documents.On Tuesday, when we came to pick up the car, Jade wasn't there, so another financial manager came to us. I asked him if there were documents for the services I had paid for. He said we didn't need anything, but he added a few words to the purchase agreement in pencil. We took the car because we had already signed everything. The next day, I wrote Jade a letter asking her to show me the documents for the services they had forced me to buy. She called me back and started to explain, but I asked her again to send me the documents. Then, that evening, she sent me three brochures.At that point, I realized that my family had been deceived and lied to about everything. They sold me two windshield protection packages: one for $699, which I agreed to, and another for $1,183 in the AUTOGUARD package. The biggest scam was the $3,597 protection package, which included covering the car interior with protective oils and protecting the car paint with a ceramic-type coating. I definitely don't think this was necessary. Interestingly, they didn't even perform the $3,597 service! Nothing came of it because all the documents were signed Monday evening, and I picked up the car Tuesday. Not even professional detailing studios can cover a car with a ceramic-type protective coating that quickly. This is not an official Mazda dealership—it's a bunch of high-level scammers and liars! More

It is important for everyone to be on their toes before going to this store because if you are not careful, you will get ripped off. We were going well with Jass, the salesman, but when we indicated that w going to this store because if you are not careful, you will get ripped off. We were going well with Jass, the salesman, but when we indicated that we needed to leave and discuss the next day, the manager Salman Mansuri showed up and used his words and tactics to force us to agree and sign a letter of intent and pay a prepayment that was non-refundable and so so so small word that we didn't even notice it, and the staff didn't give us any indication of it. When we went back to check the price and the monthly fee on their website, other store and Mazda's website, we realized the difference was very big based on the same conditions. The next day we went to his store to question it and this manager kept covering with other things and stalling. After long time waiting and at our repeated request, they gave us the calculation in front of the computer in person, and then told us that maybe they had made a mistake in their system, and they would be willing to give us a discount. And at that point we needed to leave and they were going to do it the same way again. It made us feel like we were being cheated and duped. And the whole negotiation process made me as a consumer very uncomfortable and feel oppressed. We are afraid to proceed with the rest of the transaction with them. We would like to terminate and return our deposit. We informed the head office about what happened but got no response. More

Great place to buy a vehicle! Ken Reyes is a good salesman and takes care of customers no matter what. Not only do they say it, but they show it! I look forward to buying my next Ken Reyes is a good salesman and takes care of customers no matter what. Not only do they say it, but they show it! I look forward to buying my next car with this great dealer and even better team! South Edmonton area! More

I recently bought a used car from this dealer, but these sales people and their manager are misleading and pure liars. They lied to have done a complete car inspection to find out later with a different dea sales people and their manager are misleading and pure liars. They lied to have done a complete car inspection to find out later with a different dealer that the car has a big issue that would cost me another thousands to fix. I RECOMMEND EVERYONE TO STAY AWAY FROM THIS DEALERSHIP. I am disappointed with them. All that matters to them is to make a quick sale and get out their premises. More

⭐⭐⭐⭐⭐ Outstanding Experience with Jas at Go Mazda! I had an amazing experience at Go Mazda, thanks to Jas Safri! From the moment I walked in, he was friendly, professional, and incredibly knowledgeab I had an amazing experience at Go Mazda, thanks to Jas Safri! From the moment I walked in, he was friendly, professional, and incredibly knowledgeable about the Mazda CX-5. He took the time to answer all my questions without any pressure, which made the entire process stress-free Highly recommend him and Go Mazda to anyone looking for a hassle-free car-buying experience! More

Avoid this dealership, the sales man-child Salman Mansuri is the type of guy who shouldn't even be working at an enterprise Rent-A-Car. He has the education of a call centre representative at best, and he co is the type of guy who shouldn't even be working at an enterprise Rent-A-Car. He has the education of a call centre representative at best, and he couldn't even perform at that job due to his very high temper. I'm not exaggerating when I say, he was so hot headed and mad when he found out we were not going to buy a car from him, he was literally shaking and slamming his own desk... All because he realized he lost our business. It was probably very humiliating for him, but I'm sure he's used to it and so is their show room. Everyone looked the other way during his temper tantrums. The other salesmen even said "here we go again". He almost made my wife cry in the parking lot, I've never seen this level of abuse from someone in sales and he's lucky there were people around. I'll make a point to stop in and have a nice chat with him again when I'm in the area. I have a lot of acquaintances living nearby and I'm in Edmonton often. We kept our cool, walked out, and bought a car at an *actual* dealership not long after. It won't be long until he's fired or forced to resign if he keeps acting that way. More

I recently purchased a 2024 Mazda CX-5 from Go Mazda, and I had a fantastic experience. I went in knowing exactly what I was looking for, and after test driving both a used and new model, I confidently made I had a fantastic experience. I went in knowing exactly what I was looking for, and after test driving both a used and new model, I confidently made my choice. Harp, my salesman, was knowledgeable and helpful throughout the entire process. If he didn’t have the answers, Salmon, the manager, was there to assist. Andy and Yasamin were also great in helping me with the financing, making the entire process smooth and straightforward. Overall, I was able to communicate what I wanted, and they made the buying process easy and stress-free. I would highly recommend Go Mazda to anyone in the market for a new or used vehicle. More

Worst experience ever! !! I financed a used vehicle from go mazda in April 2024. It had a full inspection before purchasing. I put around 1200 kms before taking it to BC fo !! I financed a used vehicle from go mazda in April 2024. It had a full inspection before purchasing. I put around 1200 kms before taking it to BC for a summer trip. It ended up breaking down ( approximately $12000.00 in repairs) and sitting for 2 weeks waiting for approval from the extended warranty and installation. Thank goodness I purchased it. Global warranty would only use used parts to fix it and told us if we wanted new parts we'd have to buy them ourselves. We called the dealership about this and they said we had two options. First was to bring it back and they'd re-evaluate it for a trade in on another one of their vehicles. The sales manager told me that he needed to make a profit on it. Needless to say the dealership already made a profit the first time he sold it to me and then expected to make another profit trading it back to them, On a vehicle that was supposed to be mechanically good. Absolute crappiest bunch of bull you can imagine. I would NEVER ever recommend this dealership. Go Mazda can go straight to xxxx!!! More

title: Go Mazda Dealership: Masters of Deception and Disdain Brace yourself for a tale of betrayal and deceit at Go Mazda. After eagerly putting down a deposit and anticipating driving off in a Mini Disdain Brace yourself for a tale of betrayal and deceit at Go Mazda. After eagerly putting down a deposit and anticipating driving off in a Mini Cooper, we faced nothing but lies, manipulation, and utter disrespect. Kevin, Salman, and Anoop, the deceitful trio at Go Mazda, lied to our faces, claiming the car had defects and was returned to the manufacturer. It was all a sham! To make matters even worse, one of their salesmen finally admitted the car had been sold to someone else. Adding to our frustration, we traveled all the way from Calgary, sacrificing valuable work time to close the deal. Did they care? Absolutely not. They faked politeness while mocking us behind our backs. Go Mazda should be deeply ashamed. Their dishonesty is boundless, and their contempt for hardworking customers is appalling. If you're even thinking about dealing with them, do yourself a favor and avoid them at all costs. Spend your money anywhere but at Go Mazda. They don’t deserve a single penny of your hard-earned money. On top of everything, they concoct fake positive reviews from acquaintances. These reviews, all given stars on the same days, are nothing but a scam. More

know their job, trying to find an approach to everyone. I definitely recommend them, thank you I definitely recommend them, thank you More