Go Kia West

Professional and showed genuine concern for my vehicle maintenance and safety thank you so much maintenance and safety thank you so much More

I had a terrible experience with the Kia West Service Department. I brought my car in for a routine oil change and was charged $52 to replace a taillight bulb that costs about $2. That alone feels like a Department. I brought my car in for a routine oil change and was charged $52 to replace a taillight bulb that costs about $2. That alone feels like a blatant rip-off. On top of that, the service counter staff seems to constantly change, which says a lot about how this department is run. The service is consistently poor, and they push unnecessary work and upsell jobs that aren’t needed. Overall, this service department is untrustworthy and overpriced. I would never recommend Kia West for vehicle servicing. More

I really felt a big difference with the service this time. Compared to before, everyone was much more attentive and friendly, and I was very satisfied. The Korean service advisors in particular were ext time. Compared to before, everyone was much more attentive and friendly, and I was very satisfied. The Korean service advisors in particular were extremely kind. More

Ronnie, Shy and the team at Kia West made buying my first new car and great experience. They were very accommodating and allowed my son and to complete the transaction over two days when he needed a break. new car and great experience. They were very accommodating and allowed my son and to complete the transaction over two days when he needed a break. Thank you everyone!! I love my new car! More

As a follow up to my previous review, dated April 30 2025. Feel free to read of my past deplorable experience with Go Kia West. A year plus since my car problems started with my Kia soul burning oil. 2025. Feel free to read of my past deplorable experience with Go Kia West. A year plus since my car problems started with my Kia soul burning oil. In June - October 2024, I had my vehicle in for service 3 times. It cost a few thousand to have superficial fixes. None of which addressed the problem. For the next year, after being promised a follow up call to fix a recall on seat heaters that kia installed bad parts. I was ignored by management with zero effort on Kia's part to fix their mistake on the recall or further address my engine issues. 3 visit to speak with management, 1 message to speak to the Vice President, a complaint here on rate my dealer (with a meaningless PR response). I finally called Kia Canada, to complain. A year in to finally get a manager to contact me. With yet another failed promise to book an appointment in October 2025. Now in November 2025, my engine is dead. Also now they can finally tell me what was wrong with the engine from a year ago. Not enough oxygen getting in, so it burned oil. They want to replace my engine at $7000, and the fuel injectors ($110 each × 6) for another $1000. Somehow a key part of the engine is not included in a engine replacement. Fail "Go Kia West". Having talked to a trusted mechanic that lives out of town for me to have had a proper fix. I was explained that something so simple as fixing fuel injectors should have been caught by an apprentice, let alone a red seal mechanic. Be very careful with Go Kia West services. Do not trust them to fix your car proper. If you are in the unfortunate position to be in their shop, do not leave without a copy of whatever they quote you. More

I honestly couldn’t be happier with the service I received from Mo. From the moment I pulled in, everyone was so friendly and made me feel taken care of. He took the time to explain everything clearl received from Mo. From the moment I pulled in, everyone was so friendly and made me feel taken care of. He took the time to explain everything clearly, gave honest recommendations, and kept me updated the whole way through. A big thank you to the entire team for going above and beyond to make it happen that day and help me purchase my new car. It’s rare these days to find this level of professionalism and genuine care. I’ll definitely be coming back for future service and recommending this dealership to everyone I know. More

Didn’t resolve FCA alarm on my car after service twice! ! I had scratch on my car, bought the protection for scratch and paint with the purchasing of the car. I have asked numerous times and always told me ! I had scratch on my car, bought the protection for scratch and paint with the purchasing of the car. I have asked numerous times and always told me that they would get back to me but never get back to me!!! More

I had my car serviced at your center on Friday. Since then, I have been noticing an unusual sound while driving. It feels like something is touching or creating friction, similar to a scraping or r Since then, I have been noticing an unusual sound while driving. It feels like something is touching or creating friction, similar to a scraping or rubbing noise. As this issue started immediately after the service, I am concerned it may be related to an adjustment made during maintenance. More