Go Auto Haus Volkswagen

Sales is ok, but once you purchase the service sucks, one of the worst dealerships I have ever dealt with one of the worst dealerships I have ever dealt with More

I visited the Volkswagen Pembina dealership today, and unfortunately, my experience was extremely disappointing. When I first arrived, I was greeted by Daniel, who initially seemed friendly and helpful. I unfortunately, my experience was extremely disappointing. When I first arrived, I was greeted by Daniel, who initially seemed friendly and helpful. I had booked an appointment to get the check engine light checked, and when I made the appointment, the quoted service price was $189. However, Daniel told me that if the warning light wasn’t on, there was no point in doing the check, as it would just be a waste of money. I appreciated his honesty at first, as I’m a first-time car owner and not very knowledgeable about car repairs. Daniel then suggested checking my car's battery. From what I know, battery tests typically cost around $45 to $65 at most places. However, Daniel didn’t mention any cost for the battery test, and I didn’t think to ask. In hindsight, I should have asked for the price upfront, but I now feel that Daniel deliberately avoided telling me the cost because he knew I was inexperienced. I truly feel he recognized that and took advantage of my lack of knowledge. I was told the battery test would take a couple of hours. My expectation for "a couple of hours" was 1-2 hours, but after several hours had passed, I had not received a call. Concerned, I called the dealership around noon to check on the status, and that’s when I was told that the mechanic hadn’t even looked at my car yet. I was shocked to hear that after all that time, no work had been done, and I had received no communication about the delay. When I finally arrived to pick up my car, Daniel's attitude completely changed. He went from being friendly to outright rude. I was the only customer in the lobby, and while Daniel and another employee were having a conversation, the other employee acknowledged me. However, Daniel told the employee, "Oh no, finish what you were saying, she can wait." It was clear that the conversation wasn’t urgent and could have waited until after he helped me. I was left standing there for several minutes, feeling completely ignored. When Daniel finally did assist me, he told me the price for the battery test was $99 — no prior warning or mention of the cost. After tax, the total came to $111, which was far more than I expected for a simple battery test. I feel completely taken advantage of. Not only did Daniel fail to disclose the price of the test upfront, but his unprofessional attitude and poor communication were incredibly off-putting. After I paid, I asked where my car was, and Daniel dismissed me by simply handing me my key and pointing in the direction of where my car should be. His response was cold and dismissive, and I was left feeling unimportant and disregarded. I feel as though Daniel took advantage of my inexperience and failed to offer the transparency and honesty that any customer, especially a first-time car owner, deserves. I will never return to Volkswagen Pembina and will be sharing my experience with others. I expected better customer service, transparency, and honesty, and unfortunately, I received none of that here. This experience has left me feeling distrustful and disappointed in the dealership. More

Luciana was very pleasant when I booked my appointment. She answered all my questions, checked my warranty details, and scheduled everything efficiently. Her service made the process smooth and straightfor She answered all my questions, checked my warranty details, and scheduled everything efficiently. Her service made the process smooth and straightforward. Highly recommend! More

Beware! Think twice of buying a used car at Auto Haus. An out of province buyer needs the purchased vehicle safety checked in their province of residence wit Think twice of buying a used car at Auto Haus. An out of province buyer needs the purchased vehicle safety checked in their province of residence within 7 days. That's where things went wrong for me. The 2019 Toyota RAV4 I bought came with 'a' safety check. The salespersons assured me there would be no problem getting the car safetied in Ontario. But the safety check in Ontario at a Toyota dealer showed 4 extremely rusted brake rotors and an incorrect battery type, poorly installed. It was not fastened properly and would not stay in position. Repair cost: $2000. I made photo's and a video of the necessary repairs and presented them to Auto Haus. Their reaction was that I should have gotten in touch with them first before the repairs were done. They would have given me a list with 'trusted' shops in my area. Implying that the Toyota dealer was crooked. They knew and approved that I bring it there! Too bad they didn't provide this list in the first place. It makes me wonder if the list actually exists. Or is it just a lame excuse to avoid paying? Advice: get the out of province safety check included in the sale! It's all about the money at Auto Haus. The VW dealership appears to be a front. The core business is selling used cars. I traded in a 2002 Toyota Highlander with 409.000 km. I was upfront about its numerous malfunctions, unrepairable differential, etc.. The salesperson agreed and said it would probably be donated. I was given $500 courtesy. I was very surprised to see my Highlander on their website a week later. Asking price $4900! It's all about the money at Auto Haus. Their money that is! More

Do not buy from this dealership and even if you somehow decide to buy from them, DO NOT LET THEM RUSH YOU INTO SIGNING THE DOCUMENTS!! Check the figures!! The initial price they tell you is never the actu decide to buy from them, DO NOT LET THEM RUSH YOU INTO SIGNING THE DOCUMENTS!! Check the figures!! The initial price they tell you is never the actual price. I somehow went from an agreed price of around 12k to 22k!! They will try to add warranties without your permission. AGAIN, DO NOT BUY FROM THEM. A few people have said that the customer service before and after is way different and they are not lying. They are only interested in making sales and nothing else. In the event that you need to cancel a warranty, go directly to the insuring company because this dealership will tell you that it cannot be cancelled. AVOID THIS PLACE!! More

Purchased a certified pre owned from them and was supposed to bring it back in to repair a dent, pick up the winter tires that came with the vehicle, and get the certified pre owned paperwork which supposed to bring it back in to repair a dent, pick up the winter tires that came with the vehicle, and get the certified pre owned paperwork which really should have been provided with the bill of sale. When they didn't follow up with me, I reached out several times via text and email. After 2 months of being pretty much ignored I was frustrated and sent one last email demanding a response. The salesman got back to me instantly accusing me of "missing their call" (which never actually happened) I pointed out that I have voicemail and no one had left a message. Having to wait 2 months to get important paperwork and a call back about an appointment is pretty ridiculous. Aside from that there was a misunderstanding on my end on what the warranty covered. Which is unfortunate because I'm now having to pay for repairs on a vehicle I've had for 2 months. You'd expect that from a private sale or broker. Not a dealership that says their vehicles are in like new condition. More

Sales department is fantastic however, once the paper work is signed and you have to deal with the service department you will be extremely disappointed. Service department is disrespectful, they don’ work is signed and you have to deal with the service department you will be extremely disappointed. Service department is disrespectful, they don’t listen to your issues, blame you for any issues and dismiss your concerns. I watched Tom Brown the VW Service manage yell at a lady and tell her she doesn’t know her car. The lady told me after she was just asking a question. I have personally experienced this is well. If you buy at car from VW Auto Haus be sure not to get it serviced there as you will learn quickly your concerns don’t matter. More

The workers were nice and very accommodating. They were very helpful through the process of a first car purchase. They were very helpful through the process of a first car purchase. More

My salesperson was very helpful and was not pushy at all. The lot is way too crowded and difficult to navigate. The lot is way too crowded and difficult to navigate. More

It was a wonderful experience. Thank you for helping find me a beautiful car! If I know anyone looking I’ll send them your way! Thank you for helping find me a beautiful car! If I know anyone looking I’ll send them your way! More