Go Auto Haus Volkswagen

We bought a used toyota from their lot. I dont believe they inspect their used inventory, just a quick clean and sit on the used car values. Unfortunately we bought in winter when it was I dont believe they inspect their used inventory, just a quick clean and sit on the used car values. Unfortunately we bought in winter when it was cold, dark, and the vehicle was mostly covered in snow. They had "discounted" the vehicle by a couple of thousand from the whatever average price they used for a second-hand vehicle, likely due to the scuffs and mess on the carpeting. One of the first red flags was the paint overspray on parts of the wheel trim. They verbally agreed to clean it off then did nothing. We have allergies so they agreed to "deep clean" the vehicle out of concern. More words, they just vacuumed it. In fact, there was a mouse nest on the outside part of the cabin filter that I had to remove and disinfect. Really?!!! More recently in warmer weather, we used a Bissell spot cleaner on the seats and they were very dusty and filthy. This was not from our use. Dealership cleaning for allergies: Lied, incompetent, or forgot, you decide. When we got the vehicle home and the snow finally melted off the vehicle, there was a LOT more paint overspray aronud the tailgate. The tailgate also had a bend in it with cracked paint. It appears the vehicle, which was brought in from New Brunswick, had been in a rear-end collision. Of course, this was not reported. Perhaps the previous owner had it repaired outside of an insurance claim. They were so lazy in the repair that they had neglected to hook up the rear wiper spray hose. They left it dangling in the channel of the rear hatch. The trim clips were broken and the frame seal was improperly installed so that water leaked into the vehicle when going through a car wash. The rear brakes were replaced and it turned out the brakes were not bled properly resulting in a spongy feel of the brake pedal. If you choose to buy a used vehicle from Autohaus, beware it is likely worth much less than they are asking but they will do whatever they can to keep to their price. I think they believe that if you're not going to be the sucker, someone else will be. More

I had an extremely disappointing experience with this dealership. After discussing and agreeing on a price, we were ready to finalize the deal in writing—only for the price to suddenly go up by $10,000. dealership. After discussing and agreeing on a price, we were ready to finalize the deal in writing—only for the price to suddenly go up by $10,000. This kind of last-minute bait-and-switch is not only unprofessional but feels deceptive and disrespectful to serious buyers. I expected transparency and integrity, but unfortunately, this dealership did not deliver. I would strongly caution anyone considering doing business here to get everything in writing early and be wary of sudden changes. More

This is an update to my review from February 7, 2025 where I gave a 1 star rating. After my initial complaint, the dealership finally took a look at my car but told me to return next winter, withou where I gave a 1 star rating. After my initial complaint, the dealership finally took a look at my car but told me to return next winter, without resolving the underlying issue. This ongoing lack of action has only increased my frustration. My wife was the one who brought the vehicle in for the testing and they completely dismissed her questions and the manager kept referring to myself as the one that was responsible and did not address her concerns. She felt VERY upset by their actions and she 100% had the sense that they did not respect her as a woman. This was unacceptable!!!! To make matters worse, the dealership recently contacted me offering $100 to remove my post or to leave a 5-star review. This is a blatant attempt to bribe me into changing my honest feedback, and it's incredibly disappointing to see a business resort to such tactics. It’s disheartening to know that they’re more interested in manipulating reviews than in providing quality customer service. I will continue to share my experience so that others are aware of how this business operates. I’ve owned 8 Volkswagens in my lifetime, but this will definitely be the last time I deal with this dealership. More

Thanks Luciano for your excellent customer service from start to finish in the purchase of a great vehicle, my new 2024 VW Tiguan Comfortline. Love your enthusiasm and personal customer care!! This is my s start to finish in the purchase of a great vehicle, my new 2024 VW Tiguan Comfortline. Love your enthusiasm and personal customer care!! This is my second Tiguan in 9-years. Still driving my 2016 which just turned 250,000 kms. An awesome vehicle Volkswagen!! More

I purchase a used vehicle in January, sales staff was very nice of course because they want to make a sale, I was assured anything wrong with it in the first couple of weeks would be on them to repair. i very nice of course because they want to make a sale, I was assured anything wrong with it in the first couple of weeks would be on them to repair. in the finance department they attempted to scare me in buying the extended warranty I declined 3 times. Saying its a very nice jeep but its a jeep, ( claiming its a problem vehicle ) I still declined. Got the keys and discovered the washer fluid was frozen, left it with then to thaw and repair and possible damage, picked it up 2 days later, discovered they hadn't completely drained the tank and was freezing within an hour of leaving, delt with that myself and discovered a cracked line for the washer fluid and the engine was running cold. Did a temp fixed and made an appointment to drop it off and have it repaired and the thermostat replaced as the engine was running cold, service department tells me thermostat is fine and hooked my temporary fix back up that fell off instead of repairing properly, I express my disappointment at which time I'm told the service manager will call me, I'm still waiting for that call. Since then I repaired the damaged hose myself and replaced the thermostat, engine is now running at proper operating temp. The service department couldnt even handle 3 simple problems. They will never see me there again. AVOID THIS PLACE AT ALL COSTS. More

My wife was 38 weeks pregnant and involved in a major accident in our 2021Tiguan, and the vehicle not only saved her life but also our daughters that was riding along with her at the time. we are so than accident in our 2021Tiguan, and the vehicle not only saved her life but also our daughters that was riding along with her at the time. we are so thankful to Volkswagen for making such a solid and safe product, the only thing we wanted for our family was another Tiguan. Clark Gray from autohaus VW and his team (Shaylie, and Lucas) consistently went out of their way to help us not only with the settlement and dealing with MPI, but also getting us into a replacement R-Line Tiguan. We could not be happier with the service and the product from the team at autohaus VW. More

I bought a new Jetta GLI from Luciano Lalo - Client Advisor, yesterday. It was a very pleasent experience. He was very knowledgeble, polite,respectful and friendly, as were the young ladies that helped Advisor, yesterday. It was a very pleasent experience. He was very knowledgeble, polite,respectful and friendly, as were the young ladies that helped with the paperwork and going over the cars dash instructions. The only down side was that I didn't get as much for my trade in as I thought it was worth. Isaac Thiessen More

I am VERY disappointed with my recent experience with this business. I purchased a new battery for my VW in January of 2023. This battery had to be replaced in March 2024 because it would not hold a cha this business. I purchased a new battery for my VW in January of 2023. This battery had to be replaced in March 2024 because it would not hold a charge. The battery that was replaced in March 2024 has failed and when I called to make a warranty claim, I was denied as they will not warranty a battery that was replaced under warranty. The parts associate also mentioned that these batteries should last 10 years. But they still refused to stand behind their products. This is a terrible way to operate a parts and service department. I have only had negative experience at this business and will never deal with them again. And I have owned 8 VWs in my lifetime. More

Arrived to Winnipeg for cancer treatment. bought what I thought was a decent 2020 corrolla. After the fact found out the car had $32000 in previous accident repairs. Tires were worn beyond th bought what I thought was a decent 2020 corrolla. After the fact found out the car had $32000 in previous accident repairs. Tires were worn beyond the written safety done by Haus and other defects. General manager offered me a gas coupon. Wound up trading for a clean car from them because no other dealership would take it in a trade. Wound up trading back again with Haus and in the end lost $5,000 for a car I put 2,000 km on in 2 months. Stay far far away. Service also sucked big time. More

Sales is ok, but once you purchase the service sucks, one of the worst dealerships I have ever dealt with one of the worst dealerships I have ever dealt with More