Georgetown Kia

Buyers beware. My future son in law purchased a used Buyers beware. My future son in law purchased a used Kia Sorento in January @ Kia Gtown. We noticed a ticking noise shortly after and he took i Buyers beware. My future son in law purchased a used Kia Sorento in January @ Kia Gtown. We noticed a ticking noise shortly after and he took it back to Kia. They said “that’s a Kia engine sound”. A month or so later a light came on and he had to have his truck towed to the dealership (another personal expense). Was a coolant issue. They kept it for a couple of days and called back saying they looked it over and “topped up the coolant and everything was ok”. He picked it up and the very next day was driving and smoke was coming out of the engine. He drove it “again” straight to Kia Gtown. Shortly after he gets a call saying that the engine needs replaced - $12,000. This off course upset my future son in law as he was not anticipating more cost. They said it was a head gasket issue supposively. My question was, didn’t they do a FULL diagnostic on his vehicle when the coolant was leaking and was in for service/repair?? I’m not a mechanic but I know coolant doesn’t evaporate. Anyways, he called and spoke to Kia Canada 2x and they didn’t want to get involved (what r they there for anyways?). We spoke to another Kia dealership and they said that this dealership should do this job on “goodwill” as he had only driven it for 5 months (less than 9,000kms). They didn’t. They made all the excuses they needed to make so that they had no responsibility. He had 3rd party warranty and so he was out of pocket $5,500. I will never recommend this dealership to anyone in town and recommend they go to Milton or Brampton - anywhere but here. Their service department was shady from the beginning and the General Manager did nothing at all but upset my future son in law by their lies. I’m all for supporting our local community but when they take advantage of its residents and won’t stand behind their used vehicles, I say go elsewhere. I know times r tough with Covid but this isn’t the way to make money. Very disappointing indeed. So much for loyalty and integrity. Owner of this Kia, pls don’t respond, as u did nothing through this whole ordeal. Totally disgraceful and serious lack of professionalism. If I could’ve given 0 star I would. Avoid !! More

Great customer service. Very professional and helpful. Helped me get into a great vehicle and got a good trade in. After some bad experiences at other dealers, this was a great experience. Helped me get into a great vehicle and got a good trade in. After some bad experiences at other dealers, this was a great experience. More

This gentleman is an example to others when it comes to customer service!!! Would recommend that he be a trainer for others in the organization. From Mr. Odorico customer service!!! Would recommend that he be a trainer for others in the organization. From Mr. Odorico More

Krish and Georgetown Kia overall we’re great and easy to deal with! It was an easy laid back buying experience and felt like I was talking to friends instead of buying a car. I came in looking for a 2022 Ki deal with! It was an easy laid back buying experience and felt like I was talking to friends instead of buying a car. I came in looking for a 2022 Kia stinger and they did not disappoint and got me the one I wanted in a very short amount of time. More

Kia Georgetown has always been a pleasure to work with over the years. We were very impressed with their inventory compared to other area dealerships. New location is convenient and very nice! Mitch over the years. We were very impressed with their inventory compared to other area dealerships. New location is convenient and very nice! Mitch was outstanding - he focused intently on our needs and provided superb advice; never pushy or impatient as he knows how significant a purchase a new vehicle is. We knew we were in good hands and are thrilled with our new Niro Hybrid - it’s absolutely perfect for our family, really fun to drive, incredible tech; and we love using less than 5 litres per 100km on most days! Thanks again Mitch!! More

Great Service at Georgetown Kia! All staff were friendly and helpful. Mitch was very attentive from the moment I walked in, without being too forceful...I bought a vehicle on my very first visit to the deal and helpful. Mitch was very attentive from the moment I walked in, without being too forceful...I bought a vehicle on my very first visit to the dealership. More

Spent about 2 months visiting multiple dealerships looking for a Kia telluride before I ran into Cameron at Georgetown Kia. Cameron actually spent the time and walked me through all the features of looking for a Kia telluride before I ran into Cameron at Georgetown Kia. Cameron actually spent the time and walked me through all the features of the vehicle before trying any sales tactics. We were very happy with this approach and decided not to look any further. Based on the effort he put into making sure all our questions were answered and secondly no pressure we decided to pull the trigger and buy from Cameron. More

We were given Cameron's contact info from a dear friend of ours. She also had only positive comments about Cameron. He went over and above our expectations. We went in with our budget of what we could affo of ours. She also had only positive comments about Cameron. He went over and above our expectations. We went in with our budget of what we could afford. He offered us many options and we finally bought the 2021 Kia Seltos and WE LOVE IT. Cameron made us feel like we were part of his family. No pressure what so ever. We never felt like he was "selling us a car to make a buck". He stuck to our budget and gave us the best car meeting our specific needs. We are going back to see Cameron when my daughter is ready to buy her car. Thank you Cameron and his team for such GREAT SERVICE. :):):) More

Really great group of Guys(ante, Adrian and Mitch). We’re all very helpful and did not pressure me at all. I didn’t end up buying from there this time, but they were very gracious. all very helpful and did not pressure me at all. I didn’t end up buying from there this time, but they were very gracious. More