George Jackson Toyota

Car was returned with a scratch after service and dealership denied it was them! Was a couple month old car! dealership denied it was them! Was a couple month old car! More

I waited 14 months in Manitoba waiting for my vehicle to arrive. I was told it would arrive in 8 to 10 months. No luck. I looked across Canada for a Tundra Capstone and found one at George Jackson Toyota arrive. I was told it would arrive in 8 to 10 months. No luck. I looked across Canada for a Tundra Capstone and found one at George Jackson Toyota in Renfrew, Ontario. I dealt with a sales person by the name of Kevin Oattes. I don't think I could ever found a better person to work with. I'm not a easy person to work with. He went out of his way to answer any of my questions. Sent me numerous emails and also advised me that he would pick me up at the airport in Ottawa and hour away to pick up the vehicle. What got me the most was we spent about 1.5 hours on the new vehicle when I arrived to go over all the features and to help me link the computer with my phone. He was patient as we went through it all. What was crazy is the knowledge he had about the vehicle he was selling.me. The sales person of the dealership in Winnipeg didn't now anything about the vehicle, except how to sell it. I would recommend this salesperson and dealership to anyone looking for a vehicle. The quality of service and knowledge is outstanding. Thanks again, Kevin Leathwood More

Just bought a brand new 2023 Toyota Corolla Cross L with TIM CHEVALIER as my sales rep. Although I had to wait 14 months for this vehicle to arrive, Tim was always kind and patient and professional with a s TIM CHEVALIER as my sales rep. Although I had to wait 14 months for this vehicle to arrive, Tim was always kind and patient and professional with a sense of humor when I needed it. Tim did not hurry me in the entire transaction. Very knowledgeable on this car despite it only being out for 2 years. I highly recommend Tim as Sales Rep. at Jackson Toyota. More

Such a great place from the advisors to the tech's they 110% know their stuff. I always check a shops work on my own car after a repair or service and it's always spot on. The oil level is always to the e 110% know their stuff. I always check a shops work on my own car after a repair or service and it's always spot on. The oil level is always to the exact mark the filter housing is clean and dry as it should be. Tire swaps and balancing you never see a huge weight hanging off the rim they take the time to do it right and balance with minimal weight size, the proper way and I've had an axle seal done by them as well pretty cheap done on time and hasn't leaked since. I trust them with my vehicle and that says alot as I'm pretty anal about the maintenance on my car and my car in general Overall 10/10 by leaps and bounds More

I highly recommend this dealership! We worked with Tim who was outstanding. No pressure, very knowledgeable about all things Toyota. We purchased a new 2020 Rav4 Hybrid Limited in December.. Tim found the who was outstanding. No pressure, very knowledgeable about all things Toyota. We purchased a new 2020 Rav4 Hybrid Limited in December.. Tim found the vehicle with the options we wanted in southern Ontario and had it shipped to Renfrew! We felt well looked after and we have recommended the dealership to our friends (2 have purchased vehicles from them) I have no doubt that their service will be to the same excellent standard More

I recommend this dealership when looking to purchase a new car suv or truck! Just bought a 2021 rav4 and the service that Tim provided me was outstanding and made the buying process so easy and clear! If new car suv or truck! Just bought a 2021 rav4 and the service that Tim provided me was outstanding and made the buying process so easy and clear! If anyone is looking to purchase a new vehicle I am going to recommend them to go to George’s and ask for Tim! More

I brought my 2017 Rav4 which I bought new from George Jackson Toyota in for servicing, snow tires and a gold detailing package. When I went to pick up my Rav it would not start. I went back to the serv Jackson Toyota in for servicing, snow tires and a gold detailing package. When I went to pick up my Rav it would not start. I went back to the service desk to tell them it would not start, they sent a tech out to boost it. I explained I was on night shift and I was concerned whether my SUV would start at 3am when I got off work. The Tech was very cheeky saying maybe it will maybe it won't. Sure enough at 3am it would not start. I had a coworker give me a boost, when I called the service desk in the morning they said "You could have call road side assistance". While talking to the woman she let it slip that my Rav4 would not start after they had it in the wash bay. My invoice states "Perform 12 volt battery service and comprehensive electrical charging system evaluation" this was completed prior to the Rav going into the wash bay. After numerous conversations with the service desk and the sales manager Jackson Toyota kept saying it was my problem, the battery was probably on the verge of failing and of course that was my responsibility. They were willing to install a new battery for $!54, then gave me a deal at $130. the next day they were willing to give me a new battery for $145, "what happened to $130?. How does this end....I asked to have my summer tires removed from their storage, they lost me and my husband as customers (we have bought 4 brand new SUv's and trucks from them in the past 8 years) and for what the cost of a battery that they damaged during the detailing of my SUV. They certainly do not care about customer service or customer relationships More

I purchased a 2020 Toyota Tacoma and with 2 km on it. When I arrived home with the truck I noticed the two front doors didn't close right on it. Called the dealership they had to take it to the body it. When I arrived home with the truck I noticed the two front doors didn't close right on it. Called the dealership they had to take it to the body shop to try to adjust the doors.The body shop couldn't adjust them enough to make them work right. Asked to see the invoice for the PDI got told we don't give them out to customers even though I paid for it.They won't take the truck back for another that actually works right.Called Toyota Canada they needed 3 to 5 days to make a decision on what they are going to do. 50k on a piece of junk. Will never buy another Toyota the longest day I live.Truck was supposed to be checked at the factory,when it gets off the truck in Canada,and PDI. Some body is not doing their jobs or they just don't care that they are selling junk for the price of new. Now I need a lawyer. If you buy a new vehicle here you may want to go over it with a fine tooth comb because the job wasn't done right. Still ongoing. More

Good experience with new car purchase Kevin and the dealership as a whole did not play the usual car dealership games, but were straightforward, honest, non-pressuring, very helpful, patie Kevin and the dealership as a whole did not play the usual car dealership games, but were straightforward, honest, non-pressuring, very helpful, patient and Kevin spent a long time patiently and thoroughly explaining all the details of the car during the test drive and again when we were picking it up. I have not rated them on quality of the work, as this was not a service call, but a purchase. I also did not rate them on price as they had the only vehicle in the area for sale that I was interested in buying so I could not ask for a price reduction. I hope these blanks will be excluded from the averages and not treated as zeros! Kevin was extremely kind in staying open very late so I could come after work from Ottawa to pick up the car as we had to return the rental the same night. Despite the very late hour, he was consistently patient and very thorough in his explanation of the paperwork and the explanation and demonstration of the vehicle control and operation in every detail. He did not rush us in the slightest, although this was long after hours, and we were definitely not expecting that he spend so much time acquainting us with all the controls, especially given the hour. But it was immensely helpful and we very much appreciated it. He never even mentioned the time. I would definitely recommend this dealership, and Kevin specifically (although everyone in the dealership appeared very helpful both when I called and when I came into the dealership), but he was the only one that we spent much time with directly, and the only one whose name I remember. But the owner was also willing to go out of his way to make sure we could pick up the car when we needed it, so it appears that the entire dealership has a very positive, customer-supportive, and non-pressuring atmosphere. I did check the reviews before calling this dealership, and I put them high on the list of possible dealerships despite the distance from where I live, given the good rating they have. So I was very glad that they were the dealership that had the car that I wanted to buy. My experience confirmed what others' ratings indicated -- this dealership is fair, honest, non-pressuring, and very helpful. More

Allways very helpful when trying to get parts for my 24 year old toyota, prices are expensive but when you only have to buy them once every 24 years I guess it's not so bad especially considering how many year old toyota, prices are expensive but when you only have to buy them once every 24 years I guess it's not so bad especially considering how many new vehicles I didn't have to buy in the past 24 years. Toyota's are great and this dealer will go out of his way to find me parts More