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Gateway Toyota
Edmonton, AB
805 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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805 Reviews of Gateway Toyota
September 18, 2023
Pushing the buck from service advisor team to sales team to finance team. I paid for the GEM package where money is paid up front for several services. I booked my car for detailing which is part of the pac to finance team. I paid for the GEM package where money is paid up front for several services. I booked my car for detailing which is part of the package and the service advisor asked for payment stating that the package expired in May!! I asked why I was not advised of this previously and she blamed the sales and finance teams for not being clear of the package offerings. So I asked why the advisor did not inform me when I called to book and she said they don't check for dates!! I called the General Manager, Chris Schulz and told him of my terrible client experience and his first question was if I spoke to the Service Advisor Manager as they deal with such issues!!! The buck stops at the top but he did not seem to understand this nor did he offer any solutions. They are happy to take your money upfront and not provide the service!! More
by M
Employees Worked With
Chris Schulz
September 17, 2023
I was very satisfied with Gateway Toyota for the services that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway d that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway doing a good job like Recto Baglinit who have tried the service and he said he wasn’t disappointed of the result More
by neduveje007n
Employees Worked With
Michelle D Reid
May 28, 2023
Great customer service. Knowledgeable staff. It has always been a pleasure dealing with Gateway when purchasing a new vehicle. Knowledgeable staff. It has always been a pleasure dealing with Gateway when purchasing a new vehicle. More
by dmark680
Employees Worked With
Zain, Tracy, Shia, Karan
May 12, 2023
Zain our salesman was amazing. He helped us get exactly what we were looking for. Cat, terrific, funny, smart man. Made financing so easy. Shay , very knowledgeable. All in all a v He helped us get exactly what we were looking for. Cat, terrific, funny, smart man. Made financing so easy. Shay , very knowledgeable. All in all a very satisfying journey with this team at gateway. More
by Peter Reid
Employees Worked With
Zain was our salesman and Shay walked us over our new purchase , Catalin (Cat) Iancu
May 09, 2023
I recently purchased a new 4runner from Gateway Toyota and I cannot recommend them enough. From the moment I walked in, the sales team was incredibly helpful and accommodating. When it came time to fin and I cannot recommend them enough. From the moment I walked in, the sales team was incredibly helpful and accommodating. When it came time to finalize my purchase, the financing process was smooth and efficient. The finance team was knowledgeable and made sure I understood all of my options. The delivery of the vehicle was seamless and the team at Gateway Toyota took the time to show me all of the features and answer any questions I had. Overall, I am extremely satisfied with my purchase and the experience I had at Gateway Toyota. Their exceptional customer service and expertise in the industry make them deserving of a five-star review. If you are in the market for a new vehicle, I highly recommend giving them a visit. More
by jrt91059
Employees Worked With
Charles Sevilla, Catalin (Cat) Iancu
