Gateway Toyota

Buying my 2018 Highlander It was a good experience to buy from Gateway Toyota, I dealt with Leonardo, Paula and Jack, they were very friendly and curteous, Paula answered all It was a good experience to buy from Gateway Toyota, I dealt with Leonardo, Paula and Jack, they were very friendly and curteous, Paula answered all the questions I had before I left the shop and paired my phone with the navigation system 😀 More

No hassle trade in The Toyota salesman was incredible to deal with. They were accommodating, because we were from a different city and they took the time to thouroughly The Toyota salesman was incredible to deal with. They were accommodating, because we were from a different city and they took the time to thouroughly explain any questions we had. More

Everybody was very helpful. The experience I had at this dealership was very good. I had no problem and when I had any questions I was helped immediately without any hesitation. The experience I had at this dealership was very good. I had no problem and when I had any questions I was helped immediately without any hesitation. More

Great experience Really happy to have dealt with the salespeople and finance person that I dealt with. I got a great deal and didn't feel pressured at all. I appreciat Really happy to have dealt with the salespeople and finance person that I dealt with. I got a great deal and didn't feel pressured at all. I appreciate the professional, yet welcoming, communication and follow up, whether through email, phone, or in person, that I received from them. I talked with these specific people honestly, and it was great! The GEM membership is pretty awesome. And finally, the delivery coordinator's good mood was infectious (especially since I talked with him after a long day at work)! Thanks guys! More

Terrible Experience at Gateway Toyota The only reason I bought from them was because they had the vehicle I wanted. That's it. I’d never recommend them because: 1) Painful Sales Process The only reason I bought from them was because they had the vehicle I wanted. That's it. I’d never recommend them because: 1) Painful Sales Process - transparent and shameless in their intent to up-sell. Furthermore, it was the only dealer that wouldn’t let me test drive on my own. Really? A husband and wife in their 40s need a chaperone? Your competition is fine with it. Negotiations were standard dealer bogus/mumbo-jumbo and the only reason I got any discount is that I waited until the last couple days of the month (where they want to meet sales quota to get bonuses). Jimmy Qi – you get an “F”. 2) Mediocre Detailing - their detailing of the car was 7/10. I pointed out a number of items that weren't cleaned satisfactorily, which they scrambled to resolve at the time of pick up and they did a lousy job. 3) TERRIBLE Post-purchase customer service - moldings started coming off the vehicle within a few months of purchase. Literally, three fell off from city driving (<1000km). After the service department inspected the vehicle I was sent on my way as they had to look into things a bit more. After a few days they had their sales manager, Ivan Tse, call. His job was to verbally beat me up and have me surrender. Their claim, it’s been months since I bought it, so they won’t do anything about it. Really, moldings just start falling off the car you sold me and you won’t take care of it? Even the service tech inspected it knew something was up. There was some vehicle history they weren't sharing with me and because of it they proposed solution was to pay half for cost of the repairs, which they estimated at $600. I was incredulous, the conversation ended with me yelling at Ivan and hanging up on him. I called my mechanic to take care of the repairs. West Mountain Auto was fantastic, they ordered the moldings and installed them for $125.00. That’s right the TOTAL was $125. Gateway wanted to “split” $600 with me! F’n jerks. More

Gateway Toyota Awesome to deal with. Very friendly. Show room was well laid out. They explained all the new features on the Highlander. Well done Gateway Toyota. Awesome to deal with. Very friendly. Show room was well laid out. They explained all the new features on the Highlander. Well done Gateway Toyota. More

Great place to deal with. Great place to buy a vehicle at.Advisor robi was great to deal with also some of the others at gateway toyota including nicole and rod also.Good with Great place to buy a vehicle at.Advisor robi was great to deal with also some of the others at gateway toyota including nicole and rod also.Good with explaining things to me no rush at all very patient.Thanks Darcy. More

Great overall experience! Dealership easy to deal with and prices were competitive. They arranged to ship the vehicle for me . Overall buying experience was very good and will Dealership easy to deal with and prices were competitive. They arranged to ship the vehicle for me . Overall buying experience was very good and will shop again for my next one . More

Crappy service Went there this morning. Had to go look for someone to talk to. The salesman had no interest in me. When I told him I was interested in buying a new Went there this morning. Had to go look for someone to talk to. The salesman had no interest in me. When I told him I was interested in buying a new Rav 4 and was shopping around for the best deal on a trade in for my 2013 never driven in the winter ....in perfect condition Toyota Corolla he then basically pushed me out the door with his lack of interest. Will not be buying my brand new RAV4 at this dealership. More

Great customer service, friendly, knowledge was appreciated The rating I gave the sales team was well deserved as they were knowledgeable of what we wanted & found it for us. Delivery fast, team was friendly & The rating I gave the sales team was well deserved as they were knowledgeable of what we wanted & found it for us. Delivery fast, team was friendly & great customer service. Thank you More