Gary Moe Volkswagen

We've gotten a few warranty things fixed on a certified pre-owned vehicle we purchased from Gary Moe Volkswagen. The quality of work is generally good, we don't have any complaints about that. They are f pre-owned vehicle we purchased from Gary Moe Volkswagen. The quality of work is generally good, we don't have any complaints about that. They are friendly but not as friendly as some of the other dealerships in town. Customer service, however, is absolutely horrible. They are always booking at least a week and a half to two weeks in advance, even for minor maintenance like oil changes. I can get my Civic in at the Honda just down the road for major work within 2 days but we can't get our Jetta in for an oil change for 2 weeks. Our Jetta was out of commission because of simple wiring problems, they ordered in a part under warranty and told us they would be able to get the car in right away to fix it. They never called when the part arrived (they claimed they did, but I guess my phone only shows calls and voice mails from everybody except Gary Moe) so when we called a couple days later now we could only get in a week later, then a week later we find out they received the wrong part, so we have to wait for another part and another week to get it in. Absolutely unacceptable, they either need to expand ASAP or at least get people who know what they're doing in the shop. I've talked to other people with even worse horror stories about this dealership while sitting in their showroom. With the great deals on right now for new VW Jettas I was ready to buy one, I had everything lined up financially but no more. It's bad enough having to put up with this with one car, I can't imagine having two from them. I'll go back to the Honda dealership next time. Only because of their customer service I will never buy from any Gary Moe dealership and I have scared more than a few buyers away from purchasing from them because of it. More