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Frost Chevrolet Buick GMC Cadillac

Brampton, ON

3.3
172 Reviews

150 Bovaird Drive West

Brampton, ON

L7A 0H3

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172 Reviews of Frost Chevrolet Buick GMC Cadillac

June 26, 2021

Best dealership best employees, best service.I used to Best dealership best employees, best service. I used to work at the Claude Frost Motors with Mr. Ray Adams during the seventies. So nice to see the More

by BERO.KAMI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Ray Adams, Moses Lord, Nick Palumbo, Chris Jones, Peter Pithia, Ian Sarjeant
Jun 30, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

Hello Jim, thank you for the great review!

June 21, 2021

I dealt with Vish and Leena. They are so professional and they know how to get the deal done. I will be back to buy my next vehicle. More

by James_dorion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vish and Leena
Jun 25, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

Great to hear this James. Thank you very much for taking the time to review us. We hope to see you very soon.

May 31, 2021

Very Bad Experience with this dealership Manager try to Very Bad Experience with this dealership Manager try to be clever all the time, After 6 months of waiting when I went to pick the car, it was not More

by Jaspal
Recommend Dealer
No
Employees Worked With
Harpreet
Jun 04, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

Hello Jaspal, we are sorry to hear that you did not have a good experience at our dealership. Thank you for alerting us about this concern. We work hard to provide quality and professional service and I am sorry that we did not deliver. If we can be of further service regarding this issue, please don't hesitate to call us and you may speak to one of our Sales Manager. Thank you.

May 04, 2021

I would not go here again. Very unprofessional. Didn't do what they said. Never called back when they said they would. I was very disappointed. More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ramsey
May 07, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

We are sorry to hear of your experience. Our team is trained on maintaining high customers satisfaction and we try hard to improve ourselves daily. Your comments are noted and will be doing everything we can to ensure that customers like yourself are happy through out our process.

May 07, 2021 -

Phil responded

Your lip service does not convince me of anything. This was not a one off, this was not a 1 time thing, this was 6 months of ongoing neglect on your part, in everyway. Calls not returned, emails not returned. Rude service staff, rude counter staff, ruse sales man. We were lied too, ignored and if i hadnt kept calling and calling and calling, this would have never ever been solved by you. I was polite about my last review. If you continue to pretend you care, i will post all my communications throughout the entire 6 month ordeal and then everyone can see the blatent lies, disrepect and general sleezyness of Frost GMC Cadillac.

May 04, 2021

Worst experience ever.We were mislead lied to from Worst experience ever. We were mislead lied to from beginning to end. It took six months for them to fulfill their side of the deal and it only happe More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Husan and George
May 07, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

Hello Phil, we do apologize for this situation. However, we provide high level of customer service at our dealership and our staff members are very professional. It seems very unusual for them to treat their customers in this manner. There must have been a misunderstanding somewhere. We will look into this matter to ensure all our customers are taken good care of.

April 17, 2021

Lakshy was an excellent sales person. He was very friendly and personable. He was in tune to what we were looking for Highly recommend Lakshy More

by Marylsoundy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakshy Gupta
Apr 29, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

Glad you had a great experience with us! Thank you.

April 13, 2021

Excellent customer service and product knowledge from sales rep Lakshy Gupta . The financial services manager , Vik Sethi is very knowledgeable and is very good at explaining the financing. Highly recomm More

by RayF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakshy Gupta, Vik Sethi
Apr 29, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

Hello Ray, thank you for the great review!

March 31, 2021

Many thanks to "Lakshy Gupta" for his patience, when talking me through my purchase of my new Buick Encore from Frost on Tuesday, He was excellent when answering any my questions before finalizing my p More

by kirkpatrick.carol303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakshy Gupta
Apr 08, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

That's really great to hear that you had a positive experience with us. Thank you very much for your business.

February 20, 2021

Just purchased a Buick Encore from Frost on Friday and it was a pleasant experience. Thanks to Harpreet Saini for his patience in answering my questions. He made sure I was comfortable before I left with the More

by Catladycarolyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harpreet Saini
Mar 05, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

Glad you had a great experience with us! Thank you very much for your business.

February 08, 2021

bad dealer from start to end nothing when right way hides prices bring wrong intirear color car on delivery not done on time bad communications More

by Ramesh
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
brad and Leena and Jay
Feb 12, 2021 -

Frost Chevrolet Buick GMC Cadillac responded

We apologize you had a negative experience. We strive to create the best possible experience for everyone. With this in mind, please feel free to contact our General Manager Nick Wortley if we can be of further service in this matter. He can be reached at (905) 459-0126 or via email nwortley@frostgm.com

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