Frost Chevrolet Buick GMC Cadillac

Salesman :Ian Sargent Excellent sales and service information from Ian Sargent. Extremely personnel as well as knowledgeable about all products. We have purchased several v Excellent sales and service information from Ian Sargent. Extremely personnel as well as knowledgeable about all products. We have purchased several vehicles from this dealership but Ian Sargent is the main reason we come back as he is outstanding ,knows his stuff and sells you what is best for you! Thanks again Ian More

Service The sale rap is very understandable and took very good care and gave me good deal and have a good knowledge of what I was looking The sale rap is very understandable and took very good care and gave me good deal and have a good knowledge of what I was looking More

Great service Roy was very help full. My sales person was Roy Marlow, this was my first chevrolet car, Roy was very help full, he set up my blue tooth and onstar for me and explained the n My sales person was Roy Marlow, this was my first chevrolet car, Roy was very help full, he set up my blue tooth and onstar for me and explained the navigation system for me. More

Very Good All Was Excellent, Tex was very patient and considerate of our wants and needs. Was all done in a timely manner, look forward to our next purchase fr All Was Excellent, Tex was very patient and considerate of our wants and needs. Was all done in a timely manner, look forward to our next purchase from Tex. More

It was amazing I liked the way Aleena tried to cooperate with me , everything else was good but I was not impressed at all by the credit department of your dealershi I liked the way Aleena tried to cooperate with me , everything else was good but I was not impressed at all by the credit department of your dealership, it created too much hurdles for me and I had to wait too long to get this vehicle. More

Sales Consultant ~ Tex Pryce Tex Pryce ~ truly out to please his customers! With his non aggressive sales tactics and his passion to help and please people, This is one sales gent Tex Pryce ~ truly out to please his customers! With his non aggressive sales tactics and his passion to help and please people, This is one sales gentleman that should advance in his career without hesitation! I personally did not purchase a vehicle but my son was inquiring about a pick up truck this past weekend. Tex spent almost the whole day with him! Thank you for being so patient, kind and truthful. I wish you great success . I will certainly refer you to anyone wanting to buy a vehicle! More

Excellent service! Ramsey has been known to me before he joined Frost GM. and he is the reason why I go there for all my Cadillac service needs. He is a friendly, person Ramsey has been known to me before he joined Frost GM. and he is the reason why I go there for all my Cadillac service needs. He is a friendly, personable and knowledgeable. If I have any specific questions I email him and get a response in a timely manner. The staff overall is also very pleasant, They always arrange for a Cadillac courtesy vehicle in advance for me so we are never car less. Their coffee and hot chocolate isnt bad either and usually if you go there early in the morning they have a self serve breakfast for customers with bagels etc. More

Bad Service Dropped off my 2013 Suburban for minor service issues in April of 2015 before the warrenty expired. Defrost clip on rear window had come off and rear Dropped off my 2013 Suburban for minor service issues in April of 2015 before the warrenty expired. Defrost clip on rear window had come off and rear passenger heated seat not heating. After having the vehicle for a day I was told they had to wait for parts. Received a call about a week later and was told that the pats had arrived and I made arrangements to drop the vehicle off. This was on a Tuesday and was reassured that the repairs should be completed that day. After several calls to the service adviser Jeremy Corbett, I was able to get the vehicle back late Thursday afternoon. I took the vehicle and gave no thought to the repairs. This was late spring and I had no use for either of the repaired items . 45 days after picking up the vehicle I noticed that the defrost clip on the rear window was off again. I then decided to check the heated rear seat and found that it did not work either. I contacted the dealer and was told that the vehicle is now out of warranty and that these repairs were only guaranteed for 30 days and there is nothing the dealer can do... W S Watkins. President. Jaywal Mechanical Ltd. More

Horrible customer service John the service manager has horrible customer service skills, as a young women he was very condescending towards me and would constantly interrupt me John the service manager has horrible customer service skills, as a young women he was very condescending towards me and would constantly interrupt me while I was speaking. Ramsy told me that I insulted them after I filled out a survey that wasn't to their liking. Surveys are meant to be filled out truthfully. my car isn't even 5 years old with 87K on it and the catalytic converter went and they can't tell me why? There is a underlying issue here and they refuse to deal with it. Catalytic converters on modern vehicles are meant to last the life of the car. I called GM Canada and they looked into this matter and GM Canada called me back and said the Frost has asked that I go to a different dealership!! What a way to treat your customers. I can't believe that GM Canada would allow there dealerships to tell their customers that they don't want their business. More

Improper repairs Took my car in to investigate a problem. Repairs were recommended - cost over $800. Within a few days of picking up the car I had to take it back be Took my car in to investigate a problem. Repairs were recommended - cost over $800. Within a few days of picking up the car I had to take it back because it was running very rough and not heating even though they claimed to change the thermostat. As a result, they did some more work on it and the engine is now shot and the car is undriveable. They refuse to entertain the idea of a refund. More