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Frayne's Exeter Toyota
Exeter, ON
317 Reviews
FRAYNE'S EXETER TOYOTA in Exeter, ONis a family owned and operated dealership. We are committed to delivering exceptional service, from the minute you enter our Showroom, Service Department or web site, throughout the life of your vehicle and beyond. We look forward to seeing you in our dealership, and we hope the information on our web site will help you get to know us better.
Our mission is to earn your business by providing straight forward, honest information and exceptional customer service on any of our products or services.
Our experienced sales staff are eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 1 (877) 827-6618.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 317 reviews
December 03, 2020
I got my new toyota back in july and I feel now is a good time to write this review. Upon receiving my car I noticed a smudge on the windshield which turned out to be a defect. My brand new car needed a new time to write this review. Upon receiving my car I noticed a smudge on the windshield which turned out to be a defect. My brand new car needed a new windshield fantastic. When i called them to tell them about the problem the first troubleshooting method I was told to do was to take a razor blade to it thats right a razor blade to my brand new 60k car. For obvious reasons I didn't not do that instead I took it back where they tried to get it off with no such luck. It was then they told me I needed a whole new windshield. Upon learning this I pushed them for compensation and about 5 to 7 days later I finally received what I thought was good enough for the inconvenience I endured. Fast forward to now I noticed on my invoice for my winter tires and rims( what I argued for) that the invoice date is dated back in August. Which is when I assume they put the order through, sadly due to this and due to me not double checking the paperwork I was unable to qualify for the Michelin rebate going on right now. I guess you could say its my fault for not double checking paper work a dealer handed me which is fair, so congratulations you finally got one past me. I feel this whole experience has been overwhelming and sub par. The only decent thing I guess you could say was I got a good deal on the suv but aside from that meh. This is an honest opinion of a dealership and in no way do I hold a grudge. I simply just can't wrap my head around in today's age where social media and reviews play a critical role in business why some choose to try and do bare minimum. If you're curious their offer for my inconvenience was 1 oil change. Keep in mind I get a fee with my warranty and need 1 a year, so I wouldn't see it till 5 years. End of review More
by Mitchell Ryan
Employees Worked With
November 28, 2020
As usual, our relationship with Ron provided excellent service. A friendly environment is the norm. We have dealt with Frayne's for 25 years and have always been satisfied. service. A friendly environment is the norm. We have dealt with Frayne's for 25 years and have always been satisfied. More
by peterchapman
Employees Worked With
Ron Rader
November 07, 2020
I purchased a pre-owned Rav4 in March 2019 at Exeter Toyota. From my initial inquiry Ryan Maas was extremely helpful and informative. The whole process was effortless and no-pressure. He made purchas Toyota. From my initial inquiry Ryan Maas was extremely helpful and informative. The whole process was effortless and no-pressure. He made purchasing my vehicle enjoyable. The day I picked it up the vehicle looked like a new one - the detailing department does an amazing job!!! I would recommend Exeter Toyota and Ryan Maas to anyone looking for a quality vehicle. In fact, my son just purchased his first vehicle from Ryan and once again he made the experience a great one. My son is thrilled with his pre-owned Camry - which looked fantastic when he picked it up. Thank you Ryan and everyone at Exeter Toyota. We will be back!!! More
by Lorissa
Employees Worked With
September 30, 2020
Frayne's Exeter Toyota has been our go to for vehicles since they were opened. The staff are friendly and willing to help with our needs for a new vehicles. While their service department is always willin since they were opened. The staff are friendly and willing to help with our needs for a new vehicles. While their service department is always willing to help and assist. More
by happy customer
Employees Worked With
Other Employees :
Justin S Frayne 5stars for friendly service , Ron Rader, Margie Austin, Jonathan Scroccaro
July 30, 2020
Small town service at its finest Competitive price and trade. Thanks again Ron and Aaron for the great service. Super responsive during Covid and went out of their way to help me get Competitive price and trade. Thanks again Ron and Aaron for the great service. Super responsive during Covid and went out of their way to help me get what I wanted. Thanks again, More
by Jonathan
July 27, 2020
Another great experience! This is my third vehicle purchased at Exeter Toyota. I have come back each time knowing they value my business and always offer me a professional, yet This is my third vehicle purchased at Exeter Toyota. I have come back each time knowing they value my business and always offer me a professional, yet friendly and sincere buying experience. No pressure to buy and stress free. More
by Jmcmanus1952
July 21, 2020
We live close to Stratford so went there first but were not that happy so we went to Exeter Toyota. We were so happy we did. The atmosphere is so friendly and welcoming. Jon Glavin went above and beyond to not that happy so we went to Exeter Toyota. We were so happy we did. The atmosphere is so friendly and welcoming. Jon Glavin went above and beyond to make sure we were satisfied with our new vehicle. He made our experience even better then expected and we would absolutely recommend him and Exeter Toyota.....thanks Jon!!! More
by Agnes Deloyer
Employees Worked With
June 28, 2020
Amazing dealership from start to finish. Not pushy, honest, supportive. Would highly recommend! Jon was amazing! Shelly was friendly and helpful. Made everything easy and great. honest, supportive. Would highly recommend! Jon was amazing! Shelly was friendly and helpful. Made everything easy and great. More
by sandra_ca16
June 24, 2020
Stress Free Experience Jon Glavin was my sales rep. Buying a car during Covid 19 was not an easy feat, but Jon made everything easy and stress free. He responded to my ori Jon Glavin was my sales rep. Buying a car during Covid 19 was not an easy feat, but Jon made everything easy and stress free. He responded to my original email right away and requested the information he needed to help me find the right vehicle for me. He was up front with all the costs involved and we then booked a test drive. He was very knowledgeable and showed me everything the vehicle had to offer and answered all my questions without any pressure. Once I made a decision he walked me through the process and I was ready to pick up my new vehicle. He explained everything I needed to know about the vehicle and invited me to call him or drop in any time if I had any questions down the line. He followed up with me to make sure I was happy with my purchase and assured me that he was there if I needed help with anything. Overall it was a great experience and I would recommend this dealership to anyone looking to buy a vehicle. More
by Karen
June 18, 2020
Gentle Guidance Cliff Anderson was recommended to me by good friends, and I can see why. My situation was somewhat hampered by the fact that I had several months re Cliff Anderson was recommended to me by good friends, and I can see why. My situation was somewhat hampered by the fact that I had several months remaining on a current lease, with another manufacturer. Cliff made the transition simple and pain free. His caring personality was so helpful to me in making this transition. Everything was taken care of for me and I've just brought my new C-HR home (I'm still smiling). I look forward to dealing with him again at the end of this lease, and it's worth the drive to Exeter. Aaron worked up the credit check in no time, and Shelly's phone call was full of good information, with absolutely no pressure to make any of the decisions. She fully explained all the options, and had More
by Anita McNeil
