Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

Great Service Great service. Friendly staff. Quality results. Would recommend to others. Have been to other dealerships for service. Non compared to this one. Will Great service. Friendly staff. Quality results. Would recommend to others. Have been to other dealerships for service. Non compared to this one. Will be spreading the word! More

EXCELLENT service!! Highly recommend!! Headache-free experience and excellent customer service by Dave Webber. Will be using this dealership from now on. Relieved to have Highly recommend!! Headache-free experience and excellent customer service by Dave Webber. Will be using this dealership from now on. Relieved to have found a dealership I trust. More

Customer Service- Par Excellence I went to the dealership for a recall notice. With the recall notice I explained to the service adviser (Kyle Magdamo) about the problem with AC. I fo I went to the dealership for a recall notice. With the recall notice I explained to the service adviser (Kyle Magdamo) about the problem with AC. I found him very knowledgeable, he explained to me the chances are that we would be able to fix the problem for free under the extended warranty but it could be possible that there is some fee. Not only this, I explained to him that I need the vehicle over the weekend because of the Eid celebrations coming up. He accomadated my genuine request and informed me that the car would be done before weekend. I had to run for an important appointment, Kyle arranged the shuttle service for me, due to some misunderstanding I missed the shuttle. The manager brought his own truck to front with a smile. I would say this service in a very busy environment is PAR EXCELLENCE!!!!!! More

Fabulous Service-Great People This was our first visit to Fraser for service and we came a long way to try the service as we always had super service with Dave Webber, the Fixed Op This was our first visit to Fraser for service and we came a long way to try the service as we always had super service with Dave Webber, the Fixed Operations Manager. They exceeded all expectations! Kyle called with a detailed breakdown of work needed and how we could solve two issues with one service. Our Chrysler was ready when promised and all the work was completed perfectly. I would highly recommend this service team to anyone in Durham and beyond. Thanks guys! More

Great experience Overall great experience booked appointment with Ashley she was very friendly and accommodating Sharon was who I dealt with regarding repairs they wer Overall great experience booked appointment with Ashley she was very friendly and accommodating Sharon was who I dealt with regarding repairs they were done well except I had an issue from factory with the paint Sharon advised me that she took pictures and sent them off and I would hear back in a week or so after 3 weeks I had heard nothing I called Ashley and she put me in touch with peter who booked me to come see him right away he took pictures and sent them off after inquiring about wet sanding and polishing first but it was in an awkward spot over all service was great just a little disappointed in Sharon as the pictures were not taken More

Great that Dave Webber is at Fraser Dodge!! Great service now that Dave Webber is there. I've followed him to every dealership he works at because he knows how to treat customers. Very knowledge Great service now that Dave Webber is there. I've followed him to every dealership he works at because he knows how to treat customers. Very knowledgeable too. More

Money pit I was booked in May2 to have my winter tires replaced with all seasons. I live approx 30 km away so I was disappointed when I was told that my tires h I was booked in May2 to have my winter tires replaced with all seasons. I live approx 30 km away so I was disappointed when I was told that my tires hadn't arrived. The service manager happened by and instructed the desk clerk to make my appointment a priority and to throw in a car wash. Returned on the 5th and when asked how long it would take I was told an hour. After an hour the counter clerk came over and asked if I knew where the gadget to remove my tires were in my vehicle. I said to her- " do you mean to tell me they're just removing them now?" Managed to grab service manager to complain and got an excuse about finding corrosion and mechanics can't proceed until they get an okay. No priority, no car wash and I'd like to add that to my eye at least, it looked like a couple came in with an unforeseen problem and their vehicle was serviced in my slot. This could be speculation but they came in while I was waiting and left before I was asked about the tire gadget. I also get the impression that every time my caravan gets serviced I'm given a list of more work that needs to be done. Either I have a lemon or it's a scheme. Either way, I'm going to a privately owned garage now. More