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Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

Oshawa, ON

2.0
70 Reviews

70 Reviews of Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

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May 25, 2019

Great for service Since i moved from my original dealer Scarborough town to Fraser Chrysler oshawa. Fraser Chrysler is best place for all services for vehicles. Kyle, P More

by AT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Bright, Dave Webber, Kyle Magdamo
Jun 20, 2019 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Thank you AT for your recent review of your experience at Fraser Chrysler. Our team values your feedback and comments as we continue to look for ways to improve and exceed our customer's expectations. We are happy to hear that our team member Kyle was able to assist you with your vehicle needs and maintenance. We look forward to assisting your in the future. Have a wonderful evening. Regards, Your Fraser Chrysler team.

February 22, 2019

Won’t start Had a problem with our 2017 ram truck. Sat in driveway would not start. Talked to Klyle walked me through the process that I needed to do. Attempted b More

by Ram friendly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jimmo, Kyle Magdamo
February 20, 2019

Amazing Went to get my car worked on and had the best service I've ever had by Ryan Andrews finally found a place that fits my needs he informed me about ever More

by Stash1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Andrews
February 20, 2019

Amazing service everytime I gave this dealership a great review because every single time I show up for my service I get treated with such friendliness and such happy people More

by Jaime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Anderson
February 15, 2019

Service department We excellent customer service, friendly from Rob Crick he is very friendly and efficient, Rob advised me on what is best for car, I will always go to More

by Blakeleyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Crick
February 14, 2019

oil changed. I had a great service experience with Lisa when I came in to get my oil changed.She was kind, friendly and gave me helpful advice. More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Town
December 08, 2018

Mediocre .. at best Tolerable for the most part .. and necessary as they are only slightly better than the other Chrysler options in the Durham Region. My wife called to More

by AjaxtoOshawa1977
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Doe
Dec 10, 2018 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Hello! Thank you for your review! This infomation has been passed on to the correct manager and is currently under review! Our goal is to ensure the best experience for all of our customers that walk through the doors at Fraser Chrysler. If you would please contact our Service Department at 866-785-2370 or contact Dave Webber at d.webber@fraserchrysler.ca, he will gladly look after the situation. We are very sorry for the confusion this has caused. Thank you for taking the time to share your experience. We take it very seriously and again, your feedback is under review! Thank you! - Your Fraser Chrysler Team!

November 22, 2018

Received excellent service I attended Fraser Chrysler to deal with some repairs to my lease return. I dealt with Peter Bright in the service department and received exceptional More

by Karl heilimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Bright
Nov 23, 2018 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Hi Karl! Thank you so much for taking the time to share your experience at Fraser Chrysler! We are thrilled that Peter and Mike were able to resolve all issues in regards to your leased vehice, as well as the excellent service both of them provided for you during your visit at Fraser Chrysler! We thank you for the kind words and appriciate you taking the time to leave us a review! Have a great weekend! - Your Fraser Chrysler Team!

September 29, 2018

Was 2176 kms over warranty and engine failed on 4 year old Truck. After numerous attempts delear will not do anything. Spent 60 k on a truck and they were not willing to do a More

by Blacksndmcdonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Bright
Oct 10, 2018 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

We wanted to reach out again to clarify the situation, - it's not that we haven't tried or don't want to help. Both our Service Mgr. Peter and Sales Mgr. Brett have tried to convince Chrysler Canada to make some form of an exception for you based on your extended warranty expiring at 160,000 kms. However since we did not sell you the extended warranty and we are not the servicing dealer they will not allow us to pursue any form of coverage for you. They will only consider a claim initiated from the dealer where you service the vehicle (From what I recall from Peter you have been servicing in the Niagara region for a couple years now) or from the dealership where you purchased the extended warranty. Unfortunately only these 2 dealers would be able to try to negotiate with Chrysler Canada since they will not allow us to pursue this on your behalf.

September 21, 2018

Fraser review Best service ever, they are very friendly and get appointments for service very quickly. Would highly recommend them to anyone for vehicle maintenance More

by Dodge review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Webber
Oct 10, 2018 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Hello! Thank you so much for taking the time to leave us a review! We are thrilled to read that our service team provided you with an excellent and pleasurable service at Fraser Chrysler! Our goal is to ensure that the customer has an amazing experience with us the second they walk in the door, and we are so happy that we were able to do that during your visit with us! Have a great day! -Your Fraser Chrysler Team!

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