Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

Quick service Pleasantly surprised with the service yesterday. My car was fixed within a reasonable amount of time and shuttle service was fast. Great customer serv Pleasantly surprised with the service yesterday. My car was fixed within a reasonable amount of time and shuttle service was fast. Great customer service also! More

Always pleasant. Never any problems. From initial call for service your staff was first class. Friendly and courteous. Kyle was thorough in explaining the brake service completed and foll From initial call for service your staff was first class. Friendly and courteous. Kyle was thorough in explaining the brake service completed and follow-up service. More

Had good knowledge of my issue When we spoke about my issue, they had some ideas and background. Their tech found some firmware updates and applied them. They also provided me som When we spoke about my issue, they had some ideas and background. Their tech found some firmware updates and applied them. They also provided me some ideas regarding system limitations that may be causing issues. After the repair, the bluetooth seemed more stable and after I applied one of their suggestions, I was able to stream music uninterrupted. More

Went in for Warranty (Recall) Software update for Recall on my 2019 Ram Rebel. Staff was polite and courteous. Only had to wait 1 hour for the update to be completed. Software update for Recall on my 2019 Ram Rebel. Staff was polite and courteous. Only had to wait 1 hour for the update to be completed. More

Not very professional staff Upon arriving for my oil change appointment on Tuesday the 18th of June there was one person at the counter and 3 people waiting. After 5 mins another Upon arriving for my oil change appointment on Tuesday the 18th of June there was one person at the counter and 3 people waiting. After 5 mins another person went to the counter. After my wait for my oil change a lady rounded the corner and asked me if I owned a red truck. She did not address me in my first and or last name. I got to the counter and paid my bill. I asked her if there were any concerns or recommendations and she looked up at me with a blank stare for a couple of seconds and said no it looked fine. She had no idea in my opinion. I also saw my tire pressures were marked as being 40 psi on the check sheet. My truck tires are 60 and 65 psi. I know because I filled them to specs. Obviously not checked just guessed. Very concerning in both areas for lack of professionalism and trust in their work. I don’t know any names. More

Service Failure Left my jeep for service 9 days ago and NOBODY has bothered to get back to me. I've called, left messages, spoke to one person who seemed to underst Left my jeep for service 9 days ago and NOBODY has bothered to get back to me. I've called, left messages, spoke to one person who seemed to understand and promised he or my service advisor would get back to me, and yet NOTHING. Still waiting. What's going on? Did they smash it up? Was it stolen? Did they sell it? What aren't they telling me? They're treating me like something on the bottom of their shoe. Why? Because I'm female? - I just don't matter? Are they punishing this customer so that I'll take my business somewhere else???? Do you realize that when you leave your vehicle, you don't get a receipt! How do I prove that they have my jeep? They won't even talk to me. Do I have to get a lawyer involved? More