Fraser Durham Chrysler Dodge Jeep Ram Inc.

Great customer experience What a great customer experience at Fraser. I knew exactly what I wanted going in, and negotiations on price were no hassle and focused on client need What a great customer experience at Fraser. I knew exactly what I wanted going in, and negotiations on price were no hassle and focused on client needs . I left feeling satisfied that I got everything I wanted at the best price. Nangy was incredible to work with, friendly, warm and customer focused. More

Great staff, especially rep. My wife and I had test driven at 11 dealerships. in the market for a new SUV. Was overall pretty disgusted by the market. So dismissive and lackluster My wife and I had test driven at 11 dealerships. in the market for a new SUV. Was overall pretty disgusted by the market. So dismissive and lackluster. Some only got interested when I was buying elsewhere. I had not chosen originally for a domestic, frankly being a GM owner for 30 years. I was lost on the domestic offering. Stephen Osborn, was real. It wasn't about the pitch it was about discovering our needs. Our lifestyle and personality. He didn't approach like a "salesman" (I run a company that is a sales organization) Very refreshing and frankly easier to trust. We had actually decided on a Santa Fe, but Stephen had called about an offer as a follow up and we gave it credence for his efforts. Right off the bat when we got in he asked us about a hobby we take part in, so he listens. Your sales manager was very helpful as well and assisted us in the direction to take, finance. Also very helpful and supportive. Explained everything. We are very happy with our purchase and will refer and return. But Stephen, made the impact that we didn't consider any other offer. Young, but beyond his years in talent as far as finding the real needs of a customer in a way that isn't about pressure. Bravo. New 2016 Journey owner! More

Piece of mind made easy I had a ton of work that I neaded done as I was not up to date on all the routine/scheduled maintenance on my truck. Melissa at the service desk hel I had a ton of work that I neaded done as I was not up to date on all the routine/scheduled maintenance on my truck. Melissa at the service desk helped me get a plan together to get it all done in a timely manner. Called me with the findings on a few things I was inquiring about, was very helpful and not pushy at all. After all the work was done I was also presently surprised that it did not cost me as much as I originally thought. Thanks More

Great satisfaction We had a very pleasant experience purchasing our new Dodge Journey. Both Liz and Yvonne were very helpful and customer service was beyond expectation. We had a very pleasant experience purchasing our new Dodge Journey. Both Liz and Yvonne were very helpful and customer service was beyond expectation. I even got a free t-shirt!! More

Excellent service on my new vehicle purchase from Liz I had a great experience purchasing my new vehicle. Liz went out of her way to research with the team the best vehicle for me with my requirements. Sh I had a great experience purchasing my new vehicle. Liz went out of her way to research with the team the best vehicle for me with my requirements. She is very knowledgeable, took her time to explain and show me everything on the vehicle I purchased. I would definitely recommend contacting Liz for your next vehicle! More

Worst possible service Absolutely the worst possible service. Booked an appointment for 9:30. Nothing fancy, oil change and look at a dash rattle. Called at 12:30 to see how Absolutely the worst possible service. Booked an appointment for 9:30. Nothing fancy, oil change and look at a dash rattle. Called at 12:30 to see how vehicle was doing. Was told my service rep just went to lunch but she will call me when she returns. Call back at 2:30 as nobody has called me and was told the car had yet to be even pulled in to the shop. So what is the point of making an appointment? The service adviser didn't apologize or even pretend to care. Asked to speak to manager. As I'm waiting another irate customer asks to speak to him. After waiting 10 minutes the manager finally shows up. He has no clue what is going on. I took my vehicle and left. Brutal service. Would def NOT recommend. More

Jeep Cherokee My experience up to this point, when buying any vehicle from a dealership, has been, like going to dentist ,not the greatest time, I'm sure a lot of My experience up to this point, when buying any vehicle from a dealership, has been, like going to dentist ,not the greatest time, I'm sure a lot of people would agree with me This was the easiest and most pleasurable experience of all times, our sales person Justin Flagg, ask all the right questions, bent over backwards to make us comfortable, and showed us exactly the right vehicle with right price, that we were looking for. Thanks again Justin, good job!! Dave and Cathy More