Fraser Durham Chrysler Dodge Jeep Ram Inc.

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well. More

They are very nice and professional. I highly recommend them for the best dealers in the Durham area!!! I highly recommend them for the best dealers in the Durham area!!! More

Colleen, thank you so much for all your help and expertise. You made this such a great experience. expertise. You made this such a great experience. More

Warning for anyone who uses Fraser Durham Chrysler In Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to s Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to safety as the car was shaking violently. Just a warning to others, I was glad my kids weren’t with me as it was the scariest drive of my life, but I know I will not be using that dealership again. More

I highly recommend, you'll get meet with fast honest efficient service. Deal closed fast! efficient service. Deal closed fast! More

Colleen and the team at Fraser were very personable and very easy to deal with! Fantastic experience dealing with them! We felt very comfortable dealing with Colleen and the Fraser team!! very easy to deal with! Fantastic experience dealing with them! We felt very comfortable dealing with Colleen and the Fraser team!! More

Friendly and knowledgeable staff and efficient service! We are 3 time repeat customers and will be back. Colleen and Sherry are fantastic to work with! We are 3 time repeat customers and will be back. Colleen and Sherry are fantastic to work with! More

We drove from Etobicoke On to Fraser Chrysler Dodge Jeep in Oshawa On to see a pre owned mini van that was advertised on line. It was one of the most pleasant experiences we have had with an automobile dea in Oshawa On to see a pre owned mini van that was advertised on line. It was one of the most pleasant experiences we have had with an automobile dealership. In our opinion it was worth every bit the distance driven. Starting with our sales representative Colleen Buckmann and including the sales manager Joanne Tallis and the finance manager Sherry Levinski , we were treated very professionally, courteously and informatively. Colleen and the dealership did everything possible to make us feel that they were offering us the vehicle at the best possible price and that they would be there for us thereafter if we had any concerns. They overlooked nothing that they said they would do and provided us with a well detailed vehicle after purchase. We feel very comfortable with Colleen and know that she will always respond to us asap if we were to contact her at any time . Truly a great experience and therefor we recommend dealing with Colleen and Frazer Chrysler Dodge Jeep More