Formula Honda

Trap Honda Dealer The service advisor made all trapped customers into fixes or put the DECLINE WARRANTY Terms. My Honda CRV no full inspection light - B1, 2,3,4,5, h The service advisor made all trapped customers into fixes or put the DECLINE WARRANTY Terms. My Honda CRV no full inspection light - B1, 2,3,4,5, he put on full inspection and do nothing such as tire rotate, no add new coolant, etc, it is a ridiculous service. They do nothing, no full inspection but charge full inspection price. I don’t think they are still in HONDA DEALERSHIP LIST - HONDA CANADA SHOULD THINK THEIR BRAND REPUTATION. I don’t see their goo and professional technicians, not already doing business. The service advisor from this service - JERMEY CAUZON. Better to switch another delearship instead of FORMULA HONDA. More

Used Car Purchase Sakib Niat was the sales associate I purchased my car from. He was great, friendly, and was quick to respond with any inquiries I had. Thank you, Saki Sakib Niat was the sales associate I purchased my car from. He was great, friendly, and was quick to respond with any inquiries I had. Thank you, Sakib! More

Cashier needs to learn to have more respect for customers I went in to get my car a oil change which was done great and had very good customer service from Sachin Joshi but as my car was ready and I had to ma I went in to get my car a oil change which was done great and had very good customer service from Sachin Joshi but as my car was ready and I had to make payments the cashier was the the most un emotioned rude person I have ever had to deal with there was not a single smile or friendly chat. The cashier instead seemed like she was having a bad say and she gave us dirty looks and didn't even once speak while handing us papers to sign also while giving us the debit pad machine. As we left we said thank you have a great day and all she replied was with a bye. This may not be that big of an issue but I would love to have some great enthusiasm and a friendly smile with the people I am getting my car servived at. there is a reason we come to a big well known dealership so we get quality work and people but it seemed more as a local mechanic shop with the way the cashier was with us. More

Incompetent with no consideration for your time or vehicle 1) dropped the car off at 10:00 am. We called at 2:00 pm and told it would not be ready until 5-6 pm. This was for an oil change and a tire swap. 1) dropped the car off at 10:00 am. We called at 2:00 pm and told it would not be ready until 5-6 pm. This was for an oil change and a tire swap. 2) they could not get it done in a reasonable time, so I was offered a rental. The rental took almost an hour to give me the keys. The rental had a nicely cracked windshield. 3) when getting my insurance from my vehicle for the rental, I realised they had parked my car in the middle of the lot, not even in a parking spot, just waiting for an unsuspecting person to hit it. No care was shown for my property when in their care. 4) I returned the next day to pick up my car and they gave me a little something to remember them by. they stole all 8 of my valve cap stems. Manager tried to tell me to bring it back so they can make it right, I have no confidence and no more time for them. Don't take your car here if you care for it at all. I've had similar poor experiences here before, but this is over the limit. They wasted my time, were negligent with my vehicle and stole from me. That is not what I paid for More

I don't have patience for their incompetence. I've had 2 bad service experiences at this dealership. The first one a few months ago the service tech reset the oil life meter that tells you when yo I've had 2 bad service experiences at this dealership. The first one a few months ago the service tech reset the oil life meter that tells you when you need an oil change, and he didn't change the oil! So I drove off with the meter saying my oil life was at 100% but it was really somewhere around 30% (idiot!). Well I phoned and the manager rectified this by offering me a free oil change. Today I went in to get my summer tires changed to winter tires (already on rims by the way) and it took them about 2 hours to get this done. I was not impressed. I even told the guy (Kumar) that I was in a rush and he said it would take about an hour and a half and at the 2 hour mark I went in to ask him what's up? This dealership is expensive and riddled with incompetence at every level. I won't be going back! More

Friendly Respectful Atmosphere Purchased a Civic Hatchback here. Michael our Sales consultant was great to work with: patient, courteous, and immensely respectful which is truly a Purchased a Civic Hatchback here. Michael our Sales consultant was great to work with: patient, courteous, and immensely respectful which is truly a rare trait in the service industry these days, let alone car buying. Both my Wife and I agreed we had a very pleasant purchasing experience at Formula Honda. Hassan, our Finance Manager was transparent and honest in presenting options and explaining all charges. The dealership was very fair with pricing. All of these things together had me comfortable committing to make my purchase here. More