Forest City Mazda

First, I have been a long time customer of Forest City Mazda. I have opted to drive from Toronto to London for my service needs over the years. This morning, I arrived for my 8:30 AM appointment 10 minut Mazda. I have opted to drive from Toronto to London for my service needs over the years. This morning, I arrived for my 8:30 AM appointment 10 minutes early to have my winter tires put on (already mounted and in their possession). Things began quite well, but deteriorated quickly… I was asked to disconnect my Dashcam. I was told it was a “privacy thing”. It begs to question what privacy needs are there to remove tires and install another set? Then I was told it would be a little over an hour…TO HAVE TIRES SWAPPED!! How is it possible that the service department is THAT backed up 30 minutes after opening with a scheduled appointment?? This, after having to wait 2 weeks to GET an appointment. Perhaps this is their way of reducing the time to get an appointment…by driving customers (like me) away from the dealership. Today will be the last cent they see from me! More

I was having the greatest sales person experience. They let my salesperson go before delivery and I can't imagine why Kyle was the politest and most genuine sales rep I'd ever had. I'd already signed They let my salesperson go before delivery and I can't imagine why Kyle was the politest and most genuine sales rep I'd ever had. I'd already signed so i couldn't cancel or I would have. Who fires someone with a newborn??? I'd forwarn everyone to not purchase from an unscrupulous dealer. More

I would rate less than 1 if I could dealer made an agreement for sale of vehicle. CX 50 waited six months for delivery then they reneged on the deal. Wasted six months of my time while they kept my de agreement for sale of vehicle. CX 50 waited six months for delivery then they reneged on the deal. Wasted six months of my time while they kept my deposit. Stay as far away from Forest City Mazda as possible there are plenty of other honest Mazda dealers out there that honor there sales agreements. More

If I could give zero stars, I would…one star is being generous. Worst service department I have ever dealt with. They fail to return calls. This happened three times with me. Avoid this dealership. I’d r generous. Worst service department I have ever dealt with. They fail to return calls. This happened three times with me. Avoid this dealership. I’d rather drive further and deal with a dealership that values my business. Once they sell you your car, they’re done treating you with respect. Take your business elsewhere. More

I wish I could zero star option for rating them.Their I wish I could zero star option for rating them. Their service dest was unfriendly They charge extra They give you bad advice I never ta I wish I could zero star option for rating them. Their service dest was unfriendly They charge extra They give you bad advice I never take my car to dealership. This kind of dealerships are good someone who has zero information about cars, because they think everything dealership says and charge is 100% correct but this is not. Never take your car to this dealership, service desk provid me alot of wrong information and when I ask him please write your statements and sign that, he refused and told me, yes even I don't know what is going on under the hood and I never opened this cars service manual. Any body who pay them well stupidly can find dealership very nice, but if you have enough information on your car, they don't like you and try to ignore you. Shame on Mazda Canada with this kind of dealership you provided. More

I have had a fairly good experience with regular oil change service at this place etc. Until I was advised to change the spark plugs (I'm not sure this should have been done, but I have a lot of milage, change service at this place etc. Until I was advised to change the spark plugs (I'm not sure this should have been done, but I have a lot of milage, ok if so). This is official mazda, so I thought it's trusted place to pay more and get the service done properly. The problems started after, I've got check engine on the same day after a short run (there were never any problems before from the time while i'm using this vehicle, either with engine or electronics), brought the car back, the error was fixed. The problem was low vacuum in intake tube, seemed not a big deal, fixed for free. Got the check again after driving of 30 km. Came back to service, the problem turned out to be with resistance of solenoid 60 ohms instead of 30, has to be replaced. That got me another 410$ (diagnostic+labor+part). The thing is the check engine came out immediately after changing the spark plugs, there were no problems with the electronics before that, most likely, when the terminal was dropped from the battery, it was struck by current somewhere or whatever happened, but just the fact, I have a used Mazda 6 2010 and it makes no sense to do a service of oil change with the replacement of spark plugs for a total of $ 1000 More

cannot talk to a real person to book my vehicle Since the change from Probart - horrible customer service. End up on voice mail loop, leave messages and no one responds. When I get a person they a Since the change from Probart - horrible customer service. End up on voice mail loop, leave messages and no one responds. When I get a person they are "too busy to talk to me as there are 3 people in at their window". Yesterday, 10 min waiting on voicemail, leave a message - no one responds. Call today, sent to waiting with music - no voice mail from receptionist, wai Horrible service. More

Absolutely horrible service from the service department. I purchased my car in 2016, I purchased a 2013 Mazda 3GX. The sales representative explained the extended warranty which he called it “ bumper to bump I purchased my car in 2016, I purchased a 2013 Mazda 3GX. The sales representative explained the extended warranty which he called it “ bumper to bumper”. Friday March 8th my car had an issue, when I put the car in reverse from Park it made a very serious “ clunk “ noise and was having issues shifting at Normal operating speed. I called right away to have my car in for service. My appointment was scheduled in for Monday, which upon arriving I was then told that I would be responsible for a 130$ charge. This is unacceptable! When I purchased my vehicle, I purchased the 2,000$ “ bumper to bumper” warranty which I was told I could bring it in anytime with no charge for a “ diagnostic “. The service advisor said that I would only be charged if the issue was not under warranty, which it should have been. My car had a transmission slip which caused my car to go into a fail safe mode, which took the mechanic all of 4 steps ( fairly simple) to clear the code to return back to its normal function. They were expecting me to pay the full 130$ for a 4 step process which takes little to no time at all. My boyfriend, who is a mechanic does these procedures all of the time. The only reason I spent the extra 2,000 was to reassure myself that I would have little repair cost until August of 2020, not including regular maintenance that I follow very strictly. Since my boyfriend is a mechanic an oil change is VERY simple, but I continued to pay the ridiculous amount for Mazda to conduct the service so that my warranty was valid. Well, what a huge scam! These past three years I could have saved hundreds of dollars by 1. Not purchasing the warranty 2. Conducting maintenance services on my own. After a talk with the service manager, he proceeded to tell me that it was my fault as I did not conduct a transmission service that was apparently refused by me. I have never been spoken to about a transmission service only a break service and I just regularly schedule my oil changes and follow the booklet I was given. He then told me “ since I come in for regular maintenance he will do me the courtesy of taking care of half the bill. I ended up paying $60 for the service, which I was less than impressed with but I was not given a choice. Upon picking up my vehicle, they had parked it in the back where the employees park. There were multiple open spaces where the service pick up for cars is out front. They did not even mention to where I could locate my car when I came to pick it up. Obviously upset at this point, I go to get into my vehicle and IT WAS NOT EVEN LOCKED! This infuriates me as I trusted the dealership with my vehicle to be protected. Finally, upon leaving my car had used 2 ticks of gas in the possession of the mechanics, which is ridiculous because my car is very good on gasoline and must have been driven a fair amount to have gone through that much gas. The car only made the sound while in park, no driving needed. The car was disgusting, mud, dirt all over the doors and sides of my vehicle and that was NOT the condition of my car when I dropped it off early in the morning. Needles to say, this experience was disgusting and I refuse to deal with that dealership any longer. My family has always been pro Mazda, but I will not be in the market for another Mazda when I purchase my next vehicle. An absolute disappointment and waste of money More

Amazing Service Boyfriend just purchased our second vehicle from Forest City Mazda. Both time we have had nothing but the best service. Dan S (now manager) and Jess Boyfriend just purchased our second vehicle from Forest City Mazda. Both time we have had nothing but the best service. Dan S (now manager) and Jesse F have been so helpful in getting us into a bigger vehicle as our family is expanding and need more room. When its time for me to upgrade my car I will be in to see these two. (Altho we didn't stay with Mazda and got a Dodge this time.) Thank you Dan and Jesse for the amazing customer service! More

Cheap sales tactics The sales guy (Samir) did not know what he was talking about and was very insistent on trying to talk us into the car that we did not want. He could n The sales guy (Samir) did not know what he was talking about and was very insistent on trying to talk us into the car that we did not want. He could not answer basic questions that we asked him and had to constantly run to his manager. Then came the manager (Dan) to try to close us, and he kept talking about “dropping my pants”. He was trying to say let me knock off $300 on a $21000 car. I have less than $500 profit in the car. But it seems like he is too thick skulled to know about the internet, and all the wonderful information that it can provide a customer. More