Focus Hyundai

UPDATE # 3- March 10th, 2025 - ABSOLUTELY NO CONTACT FROM FOCUS HYUNDAI!!! WHAT A JOKE THEY ARE!! THEY SCAMMED A 20 YEAR OLD OUT OF MONEY HE DID NOT HAVE AND THEN PLAY DUMB AND SAY THEY OPERATE LIKE A USA HO FOCUS HYUNDAI!!! WHAT A JOKE THEY ARE!! THEY SCAMMED A 20 YEAR OLD OUT OF MONEY HE DID NOT HAVE AND THEN PLAY DUMB AND SAY THEY OPERATE LIKE A USA HOSPITAL!!! DO NOT, I REPEAT DO NOT DO ANYTHING WITH THIS COMPANY WITHOUT IT IN WRITING AS THEY WILL SCAM YOU LIKE THEY DID MY SON!! UPDATE #2 - It is now Feb 27th and absolutely no movement from Focus Hyundai. They must train their employees to misquote customers over the phone then gouge you when you get there, as it happened to my son. Then add misc. charges that make no sense with no explanation on the invoice other than the charge itself. If they really cared about customers, they wouldn't leave an angry customer to stir as it only makes us more angry with no response. Even if it was a mistake by their service advisor, then they should own up to their employees mistake and make it right but as I mentioned, then it must be a ploy of theirs since they obviously don't care. I guess this thread will continue with more updates until we get our money back. Ball is still in your court Carly Kohut (Service Manager) and Wade Lee (GM). Do the right thing!!! UPDATE #1 - This is my first update (hopefully not more than one will be needed). As you can read from Focus's response, that they would get in contact with us which was 6 days ago. As of Feb 19th, we have not heard back. We even have left a message for the GM to contact us but nothing. Just so everyone knows (if you're curious), I've added a photo of the wiring harness from the command start that cost my son almost $430 to have removed (remember our quote was $165). There are 7 connections on this harness so that means to disconnect each connection that works out to approx. $24 for each time the mechanic pulled out one of the connections. BUT, that would have been for the original quote over the phone of $165, in actuality it was approx. $61 per connection to have it removed as they charged us double from what they quoted over the phone. Again, reminder that this is what you will be dealing with if you go to Focus Hyundai. Do not get any quote over the phone but rather a quote by email, photo of the quote texted or an actual printed copy of what they will be charging you or otherwise you will end up like us and they will change the cost and charge you more. I hope to see the refund soon but if not, as mentioned; this is my first update of many more to come. I will continue to spread the word to avoid this place at all cost as they will only provide excuses that they run their business like an American hospital and charge you for everything. My guess is the misc. $50 fees are probably for the toilet paper the mechanic used for their number 2 break as it can't be for disposal of the harness as they left it in the car and I doubt vinyl gloves cost $50 so what is that misc. charge for Carly Kohut? My sons Hyundai Elantra was having issues with the battery dying when the vehicle was parked (some sort of parasitic draw) so we brought it in early December and they determined that it was an issue with the immobilizer and command start wiring so they reset it to factory settings and disconnected the immobilizer. Not shortly thereafter in January, the battery was dying still so we brought it back. We were quoted that they needed to remove the command start for $165 over the phone but when we arrived to pick up the vehicle it was priced at over $430 for the removal of a wiring harness which included an additional $169 labour charges plus $50 of misc charges. We were blindsided by this and unfortunately the service manager wasn't around to discuss so we paid and left. We called and left multiple messages to speak with the service manager. When she finally called back, we stated that on their bill of sale, that there is a 90 warranty from the original work done in December but she says it was two different issues, which it was not. More

I got a great service from Eghie. Very nice guy to talk about their products. Very nice guy to talk about their products. More

I was travelling on Bishop Grandin at Waverley when I slowly started losing speed going from 70 down to 0. Stepping on the gas did nothing. When I reached 30 mph I started getting a message with the warn slowly started losing speed going from 70 down to 0. Stepping on the gas did nothing. When I reached 30 mph I started getting a message with the warning alarms going crazy alerting me that I had a "Hybrid System Failure".( The gas engine would not cut in. ) ...I was fortunate to be able to pull over three lanes with the other drivers seeing my hazards on and letting me move over. The vehicle was still running but I couldn't move and the hybrid battery system graphics on the info screen showed it being completely depleted. The Murray Hyundai dealership took it for test drives and did not have a problem. Contacted Focus Hyundai where I purchased the vehicle from and they said to stay with Murray, obviously they did not want my business this is warranty work. More

Amazing people to work with. Very helpful and they like to have fun. Seems like a very light atmosphere and family vibes. Abby the manager we dealt with was very nice and gave us Very helpful and they like to have fun. Seems like a very light atmosphere and family vibes. Abby the manager we dealt with was very nice and gave us a tour. The sales people we dealt with gave us a play by play on what’s going to happen next. They are very reasonable and transparent compared to other dealers who would just say what you want to hear and not follow through More

I have contacted Focus Hyundai several times and promised a call back. Yes the Kona is a great vehicle, but the additional charges are highly questionable! I would like a follow-up asap to explain them in a call back. Yes the Kona is a great vehicle, but the additional charges are highly questionable! I would like a follow-up asap to explain them in detail. Thank you. More

Shubh was amazing to deal with but that was pretty much it. The manager Abbee was trying to get us to make an autopac claim on my trade in that had a small crack on the bumper. It’s a $300 fix and when the it. The manager Abbee was trying to get us to make an autopac claim on my trade in that had a small crack on the bumper. It’s a $300 fix and when they finally gave me the value of my car after wasting two hours of our time trying to keep us there, they docked 3k off my car for the bumper. They didn’t have the kona in stock, their used Venza that I was also considering was filthy. Neither vehicle I was looking at felt right. Went to Subaru right after, they offered me $1500 more for my (Hyundai Elantra) than Focus did! Not a good feeling. Doesn’t feel honest or integral. More

Waiting since September 2023 for new 2024 Tucson luxury hybrid deep-sea blue. Checked several times with my sales rep and just recently my sales rep left the dealership leaving me hanging. Followed up hybrid deep-sea blue. Checked several times with my sales rep and just recently my sales rep left the dealership leaving me hanging. Followed up with sales manager and still waiting. Note long time customer since 2014. More

Very expensive dealership and worst Focus service department ever. Strongly not recommending and suggesting run away from this dealership. department ever. Strongly not recommending and suggesting run away from this dealership. More

If you refuse their imposed additional services (+~4000$), they brazenly lie to you that your order was accidentally canceled. And your car is gone. (+~4000$), they brazenly lie to you that your order was accidentally canceled. And your car is gone. More

Shockingly bad experience with Focus service department this week. 2016 Hyundai Santa Fe flashed warning lights on dashboard - engine redlined and then shut off - on the Perimeter Highway on Monday morning this week. 2016 Hyundai Santa Fe flashed warning lights on dashboard - engine redlined and then shut off - on the Perimeter Highway on Monday morning. Couldn't get into our preferred Murray dealership for a week so took it to Focus. Focus service desk said tech looked into it and said oil was very low so did an oil change (had one done 6 weeks ago at another location). Proceeded to give us a list of other recommended non-motor work to be done totaling $3,900.00 - but said nothing else about the motor. Left the dealership with the fresh oil change and the next morning the motor suffered a catastrophic failure, again on the Perimeter - and was lucky not to be run over by a semi when the car stopped running in the middle of the outside lane. This time had it towed to Murray Hyundai. Within an hour the Murray service tech knew the engine had suffered a main bearing and rod failure destroying the engine. He figured it out from the report of what happened the day before, the known issue with that model and year of Hyundai engine, and the report of the final breakdown, and finally a thorough detailed look into the engine. Thank goodness the service people at Murray took the initiative to contact and work with Hyundai and they are replacing the engine at Hyundai's expense. To Focus - knowing that model and year of the engine and the issues we reported - how could you not have run troubled codes and done a little more digging to figure out what happened - other than low oil - which was obviously caused by a beginning to fail engine. More