Fish Creek Nissan

Customer Service is terrible After dropping off my vehicle for an oil change, I request for a shuttle service, to which I was left behind by the first shuttle because the driver w After dropping off my vehicle for an oil change, I request for a shuttle service, to which I was left behind by the first shuttle because the driver was going the opposite direction... I guess thats understandable. Second shuttle came, the driver insists that I stay and wait for my vehicle to be serviced instead of getting dropped off to work...but I needed to get to work...He argues that its not good for nissan as "It takes them out on the road for too long"...I dont understand why this is the client's problem... Throughout the car ride, the driver seemed to keep insisting that this drive was basically a waste of time for him. As I get off the vehicle, I say thank you for the ride to which I got no response from the driver.... which was extremely rude. Fast forward in the afternoon where I have arranged to be picked up from my work in order to be driven back to nissan, they completely forgot about me. Had I not called in to ask when the shuttle was coming, they would have left me stranded at work with no option to get home. Needless to say, I am very disappointed with the customer service, lots of promises during the "purchasing of my vehicle phase" after that, they treat you like xxxx... Never going back again. I had just bought a brand new truck a few months back so its not like I was an old customer or anything. I guess after they got my money, they completely forgot about all the promises of providing great service. More

Youssef is amazing! We just purchased our new Nissan Rogue last week and ran into a small but fixable issue with our SUV. Youssef drove to my work with a loaner vehicle We just purchased our new Nissan Rogue last week and ran into a small but fixable issue with our SUV. Youssef drove to my work with a loaner vehicle and took my vehicle back to Fish Creek. He dealt with the service department himself and got it fixed by the end of the next day. Youssef goes over and above what I would say a normal saleman would do. When we were first looking for a new SUV we just wanted to test drive a few. He got the SUV's ready for us to test drive and didn't pressure us into buying. He knows his stuff and doesn't make you feel like just another customer. We also dealt with Raj at Fish Creek who was the delivery specialist. Just another wonderful young man who was able to answer all my questions. Raj gave us his business card and said that if we had anymore questions on the Rogue to just contact him and i have. He doesn't make you feel like you are interrupting him - he takes the time to explain what everyting in the SUV does. More

Warm, welcoming and knowledgeable - great experience! My partner and I went to Fish Creek Nissan in search of a new SUV for our growing family. After having visited multiple luxury and domestic dealersh My partner and I went to Fish Creek Nissan in search of a new SUV for our growing family. After having visited multiple luxury and domestic dealerships in the days previous, I was bored and exhausted but wanted to check out the Murano. I was lucky enough to be introduced to Shaena, a young, knowledgeable and enthusiastic sales consultant. She worked hard to outline all features of the vehicle, our financial options and involve her manager in anything she needed assistance with - she was willing to humbly lean on her team to get the job done in an honest and timely manner. Tirtha was also outgoing and very welcoming. He made us feel comfortable and that he genuinely cared about our needs. We can say with confidence we were offered the best price the dealership could give us both on our trade in and on a new vehicle. While we didn’t purchase a vehicle .... we will be revisiting the Nissan offering next spring as we’re trying to get another 20,000kms out of our current vehicle. Both Shaena and Tirtha were a treat to deal with and we will be recommending the dealership to our friends and family without hesitation. More

Excellent Customer Service I recently purchased a new Qashqai from this dealership and had a very positive experience with the entire team of people that work there. This is ou I recently purchased a new Qashqai from this dealership and had a very positive experience with the entire team of people that work there. This is our family's fourth Nissan so we were very familiar with the brand. My salesperson, Taleb Assef asked a lot of questions about what I was looking for in a car and suggested some cars that he thought would be a good fit for our family. I sized down from a Rogue and am loving my new Qashqai! I found Taleb to be very helpful, polite, knowledgeable and professional with helping me find the right car. I didn't feel any pressure to buy and felt that he did an amazing job with making this process easy and that communication was always quick and clear. Nic was also very professional and pleasant to work with during this process. If you are looking to buy a new car, I highly recommend seeing Taleb. More

Friendly and Knowledgeable. I liked this Guy! I have bought two vehicles now from Fish Creek Nissan. The first time I bought from a gentleman called Don Rintoul. He was a gentleman. He was frien I have bought two vehicles now from Fish Creek Nissan. The first time I bought from a gentleman called Don Rintoul. He was a gentleman. He was friendly and knowledgeable and helped me with all the information I needed to buy a car that was right for my needs and budget. There was no pressure, just common sense, information. Then when I got to a point of wanting to change up my vehicle, I contacted him again. He remembered me. That was nice to start with. Again, he gave me the very same, common sense approach, answering my many questions and giving his thoughts on the vehicles that might work for me. Today, I am happily driving my new car, knowing that I can contact him anytime, should I need to and that he is still there, the same, always ready to advise or help with a vehicle. I do recommend him and the dealership. They all seem to be very friendly and helpful, not only to customers but to each other. The kind of people, I like to do business with. More

MY FISH CREEK NISSAN EXPERIENCE I was in the market recently for a new SUV and after test driving several options I decided on the Nissan Qashqai. When I first arrived at Fish Creek I was in the market recently for a new SUV and after test driving several options I decided on the Nissan Qashqai. When I first arrived at Fish Creek Nissan I was greeted by one of their sales staff, Taleb Assef. I found Taleb to be very professional and attentive to my exact needs in a vehicle. After we spent sometime assessing what was important to me in a vehicle, I decided on the Qashqai. I was treated very well by the other staff and management. I would highly recommend dealing with any one of the friendly staff at Fish Creek Nissan. Cathy More

Great experience The Salesman was very friendly knowledgeable best experience buying a car ever. The manager was also great will be buying my next car from them. The Salesman was very friendly knowledgeable best experience buying a car ever. The manager was also great will be buying my next car from them. More

Great Experience My Salesman Youssef made getting a new car a great experience for myself. Youssefs product knowledge of every vehicle made my choice very easy. I am v My Salesman Youssef made getting a new car a great experience for myself. Youssefs product knowledge of every vehicle made my choice very easy. I am very impressed with my Micra and how I was treated at Fishcreek Nissan, thanks Youssef! More

Donald Rintoul Thank you to Donald for showing the 2nd car we needed. Don deals with his customers professionally, politely with patience. We've purchased our car an Thank you to Donald for showing the 2nd car we needed. Don deals with his customers professionally, politely with patience. We've purchased our car and I would recommend Don to our friends. Well done Don and keep up the good work!! More

Above and Beyond Fish Creek Nissan went above and beyond... and far exceeded my expectations! Andy Miller and Attila Bardos were great. I can absolutely recommend th Fish Creek Nissan went above and beyond... and far exceeded my expectations! Andy Miller and Attila Bardos were great. I can absolutely recommend this place! More