Finch Hyundai - Service Centre

unapproachable, I've tried to call about issues with work I've had done, told her call but a week later and still no call.Tried calling always either on the phone or unavailable.I had 2500 $ worth of work do I've had done, told her call but a week later and still no call.Tried calling always either on the phone or unavailable.I had 2500 $ worth of work done and have had problems ever since.This location is sketchy, you've been warned More

I have a 2016 Elantra which had a ticking noise. Brought I have a 2016 Elantra which had a ticking noise. Brought it to Finch service and they claimed they couldn't hear anything and that a diagnostic test I have a 2016 Elantra which had a ticking noise. Brought it to Finch service and they claimed they couldn't hear anything and that a diagnostic test was required. After the test was done they claimed nothing was wrong with the vehicle. Left the dealership unhappy and a week later the noise began to get louder, so took car back, they asked me to sit and wait for technician. An hour and a half later the technician asks me why I'm waiting when I supposed to drop off the vehicle. A day later, Jeff Valla service technician calls me and says lower block needs to be replaced which they suspected but were in denial and did not want to deal with the problem. A week later, Jeff Vallas calls again and says they have to remove bumper to take engine out and in the process they might damage the bumper which I will be accoubtable for. I don't know what to expect anymore and what kind car I'll wget back when I pick up my vehicle. Friendly tip: My co-worker had same issue with 2014 Elantra, best thing to do; stay away from purchasing Elantras or Hyundai products or even dealing with Finch Hyundai. Terrible service, poor communication no professionalism and simply bad customer service... More

Professional Ashley, who is not the sale directly service me when I was in the lobby of Hyundai. But she always willing to help me when I have a question. She help Ashley, who is not the sale directly service me when I was in the lobby of Hyundai. But she always willing to help me when I have a question. She helped me a lot to familiar with my new car and made me felling comfortable all the time. More

Under no circumstances would I ever recommend Finch Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with t Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with the receptionist and explained there was a recall showing up on my vehicle. I provided her with my VIN number, and the woman was adamant that there was no recall on my vehicle. She claimed she also searched my VIN number. She said that she would have somebody from the service department call me back. The following day, I still had not received a call back. I called back into the dealership, and spoke with the same receptionist who explained again, that she was not seeing a recall on my vehicle. I explained that I have run the Vin number on the Hyundai Canada website, and it is coming back that I do in fact have a recall. She stated that I could bring the vehicle in However, if the recall is not coming up, they would charge me $100.00 for someone to look at it. I asked her to have somebody from the service department call me back. Shortly after this another unpleasant woman called back, and explained that there is no recall on my vehicle, that multiple people have searched the VIN, and if I brought my vehicle in they would charge me $100 for the service department to look at it. I explained it would be taking my vehicle elsewhere and the woman hung up on me. I called over and spoke with airport hyundai, and the service department immediately ran the VIN and explained that there was in fact a recall on my vehicle. I took my vehicle in a couple of days later and had my vehicle serviced. I would never recommend Finch. Their staff are arrogant and have no interest in assisting customers. Wish I could give a zero stars. More

This dealership has a strange concept of Customer Service Took my 2018 Santa Fe in to have a blown fuse replaced and a software up-date under a recent recall notice. They charged me $73.43 to replace the fus Took my 2018 Santa Fe in to have a blown fuse replaced and a software up-date under a recent recall notice. They charged me $73.43 to replace the fuse. When I paid the invoice, I was told to sign an electronic acknowledgement of my "indebtedness for the service rendered". When I informed them there was no indebtedness as I had paid the invoice, I was told I was really only signing acknowledgement that they had returned my key to me??!! I stated then what I was being asked to sign should say: “signature acknowledges that Dealer has returned vehicle key to customer”, not that I owed a debt. The service manager then informed me I would not get my key back, i.e they would not release my car unless I signed the statement. Fearing that any such a business operating with these kinds of policies would probably turn around and charge me storage fees if I refused to sign, I complied. The issue here is this company forces you, under threat that they will not return your vehicle, to sign an electronic statement that says you acknowledge your indebtedness. However, the electronic signature does not reference any particular invoice, does not state the alleged amount owed, is not dated, and you don’t get a copy of what you are signing. More

Fantastic service, highly reccomend Jeff V. Fantastic service! Jeff V. was very helpful and he helped me make sure I was getting all my service updates on my Sonata and answered any questions I Fantastic service! Jeff V. was very helpful and he helped me make sure I was getting all my service updates on my Sonata and answered any questions I had. He also showed a genuine interest in my concerns I had. He told me he would look into something for me and let me know what he found out. Jeff called to follow up with me about what he found out and then went above and beyond to get me the best deal possible. I would highly recommend Jeff. More

Great service Have owned my Elantra for about a year now, every time I have had service done it is always fast and convenient! Great dealership I would recommend to Have owned my Elantra for about a year now, every time I have had service done it is always fast and convenient! Great dealership I would recommend to anybody More

Great Service Newly moved to London and have been taking the car to Finch for service since we arrived. Courteous, prompt and recommend only what needs done with no Newly moved to London and have been taking the car to Finch for service since we arrived. Courteous, prompt and recommend only what needs done with no pressure. Will continue there for the foreseeable future. Being open late and the complimentary car wash are icing on the cake. Thanks! More