Finch Hyundai - Service Centre

Third vehicle purchased from this dealership all serviced exclusively at Finch Hyundai. Overall service outstanding. exclusively at Finch Hyundai. Overall service outstanding. More

Notified to come in for recall and suppose to take 3 hours so was going to wait but parts not there so had to Uber home as no ride was offered and they wanted to keep car hours so was going to wait but parts not there so had to Uber home as no ride was offered and they wanted to keep car More

It has been a struggle since the first repair. Left multiple messages over a mth period for service techs which were unanswered-paid for valet but when same warranty items persisted I was asked to pay multiple messages over a mth period for service techs which were unanswered-paid for valet but when same warranty items persisted I was asked to pay again for the service. A third time it took 8 hr for the staff to inform me it would be another $2000 yet many of the items on the list had been replaced just 3 mth earlier and were still under warranty-everything was a struggle. Sadly, I would never recommend this dealership. More

I dropped my vehicle off for service at 1030am and I told the Jeff the advisor that I needed my vehicle back by 330pm no later and when I got to the dealership to pick my vehicle up at 350pm it was not comp the Jeff the advisor that I needed my vehicle back by 330pm no later and when I got to the dealership to pick my vehicle up at 350pm it was not complete. I explained that I needed to be at a prior engagement by 430pm and the advisor asked me where I needed to be! I don't believe that this was any of his business and I was appalled that he would even ask as I told him I need my vehicle by 330pm no later. From this point I proceeded to wait another hour for my vehicle and missed my appointment as the advisor disregarded the importance of my prior engagement. I was also not called throughout the day to give me any updates as to what was wrong with my vehicle or that it was not going to be ready at my set time. Overall I was very unhappy with this service appointment and I have concerns about bringing it back for any service appointments in the future. More

I was in to have work done on my car. I had questions about the work and Darlene from service assisted me and was able to answer all the questions I had. Not being a car person it was a great help having about the work and Darlene from service assisted me and was able to answer all the questions I had. Not being a car person it was a great help having someone knowledgable and experiencd who was able to assist me. Overall had a great experience because of this and will return to Finch Hyundai due to the friendliness and professionalism of the staff. More

This service manager is very difficult to deal withShe This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When informat This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When information was given to me and I advised that on four other occasions this information differed her reply was ‘perhaps it was because you were upset and I would think you would respect my giving you this information THIS time’. I was spoken to as though I was a child despite the fact that I am a 50 year old woman. She gives an air of both superiority and indifference despite the fact that I was calling regarding a known issue for which my vehicle has been in four times already, and for which there is currently a class action suit against Hyundai at this time I have dealt with the owner who was great to deal with but Darlene makes me wish I could take my problems with the vehicle elsewhere just to avoid having to deal with this arrogant, rude and non customer friendly representative. If you purchase from Hyundai I pray that you have no major issues to deal that require you having to deal with her More

jeff was very pleasant and knowledgeable, repair was expensive but costs were outlined in detail, several calls between us to explain problems and cost, met in person when I picked up my car expensive but costs were outlined in detail, several calls between us to explain problems and cost, met in person when I picked up my car More

This review is for Josh Caughlin who works at Finch as a Service Advisor. He was very helpful and pleasant. Got me into the service dept. right away and called me back a week later to make sure my vehicle Service Advisor. He was very helpful and pleasant. Got me into the service dept. right away and called me back a week later to make sure my vehicle was okay. More

Got a Tucson at a great price. Sales staff were excellent, friendly, no pressure at all. Great Covid safety factors in place. Will gladly go there again. excellent, friendly, no pressure at all. Great Covid safety factors in place. Will gladly go there again. More

Great safety measures regarding Covid-19. Provided fast, accurate & friendly service! Took the time to explain all issues and work being done. Would highly recommend this dealership! accurate & friendly service! Took the time to explain all issues and work being done. Would highly recommend this dealership! More