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93 Reviews of Finch Hyundai - Service Centre
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July 28, 2023
I've always wondered why there were a few irate customers on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Velost on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Veloster N. The mechanics who ended up servicing my car used the incorrect grade of oil (0W20) when the owner's manual and the oil cap clearly state to use 0W30. Today, on 07/28/2023, I dealt with the service manager at Hyundai Finch dealership in London, Ontario, named Kareem Fayad, to address my issue. I informed Kareem about the problem that occurred during my last visit and tried to convince him that it's not acceptable for my car to run on 0W20, but they were not willing to fix the issue. I explained to Kareem that I had done research online, and everyone recommends following the owner's manual, which clearly specifies 0W30 as the appropriate grade of oil. Despite my attempts to escalate the matter, Kareem tried to convince me that I was wrong, and when I raised my voice, he asked me to leave the service bay and take my business elsewhere. After raising the issue with Laura, the front Sales receptionist, she provided me with the General Manager's card, Hass Hijazi. When I returned to the service department to inform them that I would be escalating the matter further, Kareem finally agreed to address the problem. However, even during the meeting in his office, Kareem showed little to no experience in dealing with irate customers. He treated me as if I were a dumb customer who didn't know what I was talking about. Furthermore, he displayed no concern for my feedback and seemed disinterested in working towards a solution. Ultimately, I did get the correct oil change to 0W30. Nevertheless, during the entire process, Kareem showed no empathy or sympathy for the inconvenience caused. He failed to apologize for the mistake, didn't provide updated paperwork to confirm the oil change was indeed 0W30, and made it seem like I should trust their word without any evidence. More
by Richard
Employees Worked With
June 28, 2023
Kareem has always made my service experience incredible. Feel like a person rather that a number. Happy to be part of this Hyundai Family! Feel like a person rather that a number. Happy to be part of this Hyundai Family! More
by Mark Dziadura
Employees Worked With
June 01, 2023
Buy a vehicle bend over to make it happen. Try to get service or warranty issue the worst service I would not recommend this dealer to anyone Try to get service or warranty issue the worst service I would not recommend this dealer to anyone More
by circa1
Employees Worked With
Service department and body departments
May 25, 2023
I have trying to fix a noise in my brand new Hyundai palisade for almost an year at Finch hyundai and the noise was not fixed. A lot of parts have been changed under warranty but the noise is still ther palisade for almost an year at Finch hyundai and the noise was not fixed. A lot of parts have been changed under warranty but the noise is still there. I have been to Finch Hyundai about 10 times and the issue is still not fixed, every time they will replace a part it has to ordered and I have to go back when the parts arrive to be installed but they are not able to fix the noise issue. The last time I was there was yesterday and they a parts need to be replaced and it back order and they will call me when it arrives to bring my car to get it installed. I regret that a bought a Hunydai Palisade and will keep telling everyone I know not to buy a plasside. More
by Khalid Satti
March 24, 2023
Service was executed quickly and efficiently as always. Thank you to the Service team once again. Thank you to the Service team once again. More
by Mark Dziadura
Employees Worked With
March 24, 2023
I found Abbaas to be very helpful. I had problems with my sunroof. I got an appointment fairly quickly and I am hoping the problem is fixed. Their customer service is awesome. I had problems with my sunroof. I got an appointment fairly quickly and I am hoping the problem is fixed. Their customer service is awesome. More
by carole.alain
Employees Worked With
March 07, 2023
I always get Great service here! Fast and friendly. Kareem kept me updated on my vehicle and is a pleasure speaking with him. Fast and friendly. Kareem kept me updated on my vehicle and is a pleasure speaking with him. More
by sheri.yake
December 08, 2022
worse experience ever , if you're planning to go there make sure not to deal with the hypocrite and liar Samir Jomaa. he will sell you fish in the sea . no manners no respect no honesty. avoid the monster make sure not to deal with the hypocrite and liar Samir Jomaa. he will sell you fish in the sea . no manners no respect no honesty. avoid the monster. More
by fartekui
November 16, 2022
In the 20+ years with Finch at this location, I have never had to wait for minor service until recently. I got my winter maintenance done there last month, booked four months ago. I had a headlight never had to wait for minor service until recently. I got my winter maintenance done there last month, booked four months ago. I had a headlight burn out on the weekend and I was told by the customer service centre to wait until December for an appointment. My concern was then forwarded through the website to the service department. Three days later, not so much as a contact. With he previous service manager, there would have been an acknowledgement and an accommodation within this period of time. The CSR people always ask for a 9 or a 10 rating when Huyndai sends a survey and I have rated them thus becuase they deserve that rating. What would the rating be if they asked regular customers about service at this time of year. Certainly one or two appointments can be held for situations like this when one has to drive at night in the winter. More
by candocao
Employees Worked With
Jacob Gravelle
