Finch Hyundai - Service Centre

Good people and still trying to find out what’s wrong with suv 2023 Tucson with suv 2023 Tucson More

Poor Service Experience – Not Worth the Risk Think twice before buying a car at Finch. The sales team is great, but the service department is a huge disappointment. Recently, my wife was driving to twice before buying a car at Finch. The sales team is great, but the service department is a huge disappointment. Recently, my wife was driving to work when her car (a 2025 model with only 8,500 km) suddenly lost all power. She pressed the gas pedal and nothing happened. The check engine light came on, and the MyHyundai app showed a powertrain issue. We called Finch and were told to bring the car in. It took a couple of days for them to check it, only to tell us they couldn’t find anything wrong — and still charged us $200. The app is still showing a red “Attention Needed” message, but now I’m hesitant to go back, afraid of paying again for no solution. This kind of sudden power loss could easily pose a serious safety issue, especially if it happened on a busy road or highway. Unfortunately, this wasn’t my first bad experience with their service. A few years ago, I took my car in for a strange noise coming from the A/C. They said it was just leaves, charged me, and sent me off. The noise was still there. Later, I found out it was a faulty blower motor — which was covered under warranty. But because they misdiagnosed it, I had to pay anyway. Paying for poor diagnostics and leaving with unresolved issues is unacceptable. Finch seriously needs to step up their service department. More

Came in for oil and filter at 8am. Still waiting at 11.30. Think got punished for not taking recommendations re fludh. My sevice book only asked for oil an filter Still waiting at 11.30. Think got punished for not taking recommendations re fludh. My sevice book only asked for oil an filter More

I received 2 recalls letter from Hyundai and schedule an appointment at Finch Hyundai on 21/11/2024. Mr. Fayad misled me 2 times after I went for a recall from Hyundai. After consulting with 2 mechanics appointment at Finch Hyundai on 21/11/2024. Mr. Fayad misled me 2 times after I went for a recall from Hyundai. After consulting with 2 mechanics I was made aware that dealing with the bleeding screws is part of changing the break line. It is not possible to complete the break line change without bleeding the breaks. And again misled again regarding the car wash that they suggested and they said it was done while not being done at all. After my experience at Finch Hyundai and dealing with the service manager Kareem Fayad I felt misled, lied to and treated as stupid and ignorant. This is no way to treat your clients. More

From the day we picked up our new vehicle (and it wasn’t ready at the scheduled time, and they hasn’t installed all the accessories we had purchased) to every service visit since (where we regularly have to ready at the scheduled time, and they hasn’t installed all the accessories we had purchased) to every service visit since (where we regularly have to return because they forgot something), it boggles my mind that the lights are still on. It’s a clown show. More

I will never go near that dealership again Customer service is terrible. Told my friends. service is terrible. Told my friends. More

The service person zack dont know what he is doing, what diagnosed means, so disappointed ifthereis zerorate that is he deserved. Don't go to hyundai finch if you doesn't what to be robbed, go somewhere el diagnosed means, so disappointed ifthereis zerorate that is he deserved. Don't go to hyundai finch if you doesn't what to be robbed, go somewhere else. More

Finch Hyundai have had my vehicle since June 12, 2024. My Hyundai Tuscon had catastrophic engine failure, because of poor design. Instead of replacing it, they want you to jump through hoops to get a new My Hyundai Tuscon had catastrophic engine failure, because of poor design. Instead of replacing it, they want you to jump through hoops to get a new engine without cost. They also have refused to offer alternate transportation for a 70 year old woman, who lives in a rural setting. Not repairing my vehicle, risks me losing my small business that feeds me. Would never recommend anyone to a Finch dealership of any kind. DISGRACEFUL! More