Finch Hyundai

I’ve used this website several times to get a hold of someone. Finally had to call and have to call back tomorrow. Left a rave review regarding my latest lease of my new Hyundai Liked the servi someone. Finally had to call and have to call back tomorrow. Left a rave review regarding my latest lease of my new Hyundai Liked the service so much I referred Finch to my In-Laws where they too leased a vehicle from you guys. I, by suprise, got a pre-loaded credit card in the mail and the literature that came with it says the card will be loaded with $200 once the car is picked up by my In-Laws and I’ll get an email once the card is loaded. Thinking this is awesome because I didn’t expect it. Now it’s been 3-4 weeks since my In-Laws picked up their car and I still have no email saying the card is loaded. Punching in the card info to check balance and it shows my full name and everything but it has a $0 balance on it and the card has never been used. I’ve used AI chat on your website to no avail. Left messages/comments where it said upon completion that someone will get back to me. Finally called today and I was told I’ll have to call tomorrow morning to speak to the woman that handles these things, while I’m at work myself. So it seems I’ve done a lot of waiting and messaging and trying to find out when the card will be loaded, a card that was given to me to show appreciation for business I sent your way. That it and of itself is disturbing as I shouldn’t have to do anything. So tomorrow I yet again get to chase something given to me but is just a fingers lengths away. I had a great experience buying the card and even having the 1st over priced oil change done by you guys in the service department was a good experience but now I’m seconding guessing myself that this great experience I have had has stopped now that Finch has gotten out of me what they wanted. So is the norm?? If not, then how I can I be certain this is just a “one off”? In four years when I return the vehicle I was hoping to finance through Finch for another new vehicle….now I’m wondering if I maybe the experience I have had was just too good to be true since no one seems to want to take the time to get back to me and even after calling you guys I STILL have to call back. ***sent here because their message part on their web site doesn’t want to work and maybe this will get to someone after many attempts to get a hold of someone via their website*** More

Over paid and waited 8 months for a new car. It was one of the most high pressure and sexist experiences in my life. The sales and financing reps I dealt with barely recognized that my wife was It was one of the most high pressure and sexist experiences in my life. The sales and financing reps I dealt with barely recognized that my wife was in the room let alone and was anequal party in buying the car. Was tricked into buying the expented warrenty. No one person outside of a Finch employee has told me that was a good idea. To top it all off, two months later they called to try and buy the car back. I asked them to remove me from that call list and they have called three more times since then. Worst customer service experience I have ever had. More

Came in for oil and filter at 8am. Still waiting at 11.30. Think got punished for not taking recommendations re fludh. My sevice book only asked for oil an filter Still waiting at 11.30. Think got punished for not taking recommendations re fludh. My sevice book only asked for oil an filter More

I received 2 recalls letter from Hyundai and schedule an appointment at Finch Hyundai on 21/11/2024. Mr. Fayad misled me 2 times after I went for a recall from Hyundai. After consulting with 2 mechanics appointment at Finch Hyundai on 21/11/2024. Mr. Fayad misled me 2 times after I went for a recall from Hyundai. After consulting with 2 mechanics I was made aware that dealing with the bleeding screws is part of changing the break line. It is not possible to complete the break line change without bleeding the breaks. And again misled again regarding the car wash that they suggested and they said it was done while not being done at all. After my experience at Finch Hyundai and dealing with the service manager Kareem Fayad I felt misled, lied to and treated as stupid and ignorant. This is no way to treat your clients. More

From the day we picked up our new vehicle (and it wasn’t ready at the scheduled time, and they hasn’t installed all the accessories we had purchased) to every service visit since (where we regularly have to ready at the scheduled time, and they hasn’t installed all the accessories we had purchased) to every service visit since (where we regularly have to return because they forgot something), it boggles my mind that the lights are still on. It’s a clown show. More

I will never go near that dealership again Customer service is terrible. Told my friends. service is terrible. Told my friends. More