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Finch Chrysler Dodge Jeep Ram - Service Center
London, ON
25 Reviews
25 Reviews of Finch Chrysler Dodge Jeep Ram - Service Center
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May 20, 2018
Oil , Lube and Filter 4th one free coupon not honoured. Brought in my van to get an oil lube and filter done for the 4th time , which according to the promo was supposed to be free. Was told by the service Brought in my van to get an oil lube and filter done for the 4th time , which according to the promo was supposed to be free. Was told by the service advisor John that the promo had been discontinued and there was nothing he could do , and that I would have to talk to the manager. I realize that the service advisor is just the messanger doing his job , but I think that this is a very poor example of customer service. I can understand if you discontinue a promo not offering the card anymore , but in the name of customer service you could at least honour the cards that are full. So I would not recommend this dealer to anyone for oil lube and filter changing based on price and not honouring their agreements. Also 2.5 hrs to wait for an oil lube and filter is way to long! I do have to also add that I did have some engine service work done that they completely covered all costs, but they need to work on some of their other customer service areas. More
by Mark2018
Employees Worked With
John Reid
May 30, 2017
Great experience! My experience with Finch has been great. I bought my Ram from this location a short time ago and dealt with Wayne who helped me tremendously in choosi My experience with Finch has been great. I bought my Ram from this location a short time ago and dealt with Wayne who helped me tremendously in choosing a wonderful truck. I also drive in from out of town to service my truck at finch as their maintainence staff are always very helpful and knowledgeable. Every time I come in the staff know my name and Wayne makes it his priority to check in with me and ensure I'm still happy with my purchase and that everything is running fine and my experience is good. More
by BFRAM1500
Employees Worked With
Wayne Vansevenant, Jenelle Owen
February 02, 2017
Fast ,Efficient and friendly Kovi made some predictions about selling me a new vehicle while mine was in for service.I outlined a few of my must haves ,(such as) maximum monthly p Kovi made some predictions about selling me a new vehicle while mine was in for service.I outlined a few of my must haves ,(such as) maximum monthly payment and total number of payments.I said i doubted he could do it. With some help from Mike (a Chrysler rep.) They came up with the right package for me. And a great new car More
by AL INGRAM
Employees Worked With
Kovi Hamid
September 08, 2016
Flat Tire I was travelling through London in my Dodge Ram and had a puncture in my tire, John was very helpful in getting my back on the road in a very timely m I was travelling through London in my Dodge Ram and had a puncture in my tire, John was very helpful in getting my back on the road in a very timely manner. Exceptional service! More
by Paul Travers
Employees Worked With
John Reid
August 08, 2016
Are you for real I brought my Cherokee in for a engine problem, after running $300 worth of tests and charging me $1,000 they replaced the PCM. When I pick the vehic I brought my Cherokee in for a engine problem, after running $300 worth of tests and charging me $1,000 they replaced the PCM. When I pick the vehicle up the transmission would not shift. When I brought this to their attention they said yes we knew that we just didn't tell you, as it is not related to the PCM problem. So in short I paid to fix half a vehicle with the garage knowing that the other half would have to be fixed two, why wouldn't they just told me about all the problems when they had it. When I tried to talk to the manager about the problem I was ignored. Never taking my family vehicles here again More
by MarkG
Employees Worked With
John Reid
June 23, 2016
Worth the drive I drove past several other dealers to try finch,s service after a bad experience in st Thomas and it was well worth the drive. Very friendly professio I drove past several other dealers to try finch,s service after a bad experience in st Thomas and it was well worth the drive. Very friendly professional staff and excellent service. Thank you! More
by Brianb
Employees Worked With
Michelle kolecki
March 23, 2016
Brought my car in for service & they went above and beyond! I needed my brakes done, and was able to make a short notice appointment without any issues. I noticed after getting my car back that there was a clic I needed my brakes done, and was able to make a short notice appointment without any issues. I noticed after getting my car back that there was a clicking noise and spoke with the owner Dan Dale about it. He personally brought my car in, had the noise fixed as well as some other minor issues that I had let slide over the past few months - without any charge. Dan brought my car back to me that same day, in perfect condition. I am so appreciative of the amazing customer service Finch Chrysler provides and will gladly continue to give them my business. More
by Melanie
Employees Worked With
Dan Dale
February 25, 2016
Great service with the Finch family It was fast and efficient. I dropped off my vehicle and got a shuttle to work and a shuttle back to the dealership. Jason Bagley signed me in quickl It was fast and efficient. I dropped off my vehicle and got a shuttle to work and a shuttle back to the dealership. Jason Bagley signed me in quickly when I got there and John Reid greeted me when I was back at the dealership. More
by kenjg
Employees Worked With
Jason Bagley, Jillian Head, John Reid
February 25, 2016
Great service! Everything was very friendly and fast! Excellent communication and willing to help. Replaced my radio here - very quick and the price was reasonable Everything was very friendly and fast! Excellent communication and willing to help. Replaced my radio here - very quick and the price was reasonable. Thanks to Michelle Kolecki for awesome service! More
by Sergii
Employees Worked With
Michelle Kolecki
October 31, 2015
Outstanding service on a difficult problem. Barry (BJ), the diesel mechanic wizard, was exceptional in the research about, diagnosis of, and fixing of the problem. Michelle (in service) was als Barry (BJ), the diesel mechanic wizard, was exceptional in the research about, diagnosis of, and fixing of the problem. Michelle (in service) was also very conscientious in keeping me apprised of the progress of the process. I am very grateful to both. I was also very impressed by the fact that when the job was completed my Ram had been washed and the interior cleaned (as far as possible, given the junk that I had accumulated in it). Thanks to all at Finch involved in the project who made this a very good experience. More
by theappraiser
Employees Worked With
Barry (BJ), Michelle
