Finch Chrysler Dodge Jeep Ram

Appalling Service Absolutely APPALLED by the service received from Finch. We bought a new Dodge Grand Caravan from them and after 9 months and 20,000 km the ABS light c Absolutely APPALLED by the service received from Finch. We bought a new Dodge Grand Caravan from them and after 9 months and 20,000 km the ABS light came on. I brought it in for inspection and the technician informed me I had mice in my van and they’ve eaten through the speed sensor wire, which voids the warranty. He then continued to go on and on about mice living in vehicles and the damage they cause. Brought our van to another garage for a second opinion only to be told there is absolutely no evidence of mice activity and the wire in question had been cut off at both ends. We took this report, and photographic proof back to Finch, and their response was to change their story and be rude to us. Considering the evidence, I feel the service technician who completed the initial inspection is either incompetent or unethical. The service manager was upset with us for saying this, as if we’re putting him out, yet is avoiding the fact and not answering for us, how a wire on our vehicle gets cut off. Not only is this terrible customer service, their behaviour is despicable. As an added note, when I was paying the invoice after the initial inspection, the receptionist actually said she’d never known mice to do so much damage to cars until she started working there, and now she sees it all the time. I wonder how many times Finch tells people mice have voided their warranties…. More

Dealer installed tow package is a joke. Bought our Durango from Finch Chrysler and the sales experience was positive however the service department is a whole different story. We paid an ex Bought our Durango from Finch Chrysler and the sales experience was positive however the service department is a whole different story. We paid an extra $995.00 to have a dealer installed tow package (big mistake). I researched online to find out what the tow package consist’s of compared to what we received: - full size spare (NOPE) - larger capacity cooling (NOPE) - rear self levelling suspension (NOPE) - trailer hitch receiver (YES) - 4 and 7 pin connectors (YES) - bumper cover (YES) colour matched (NOPE) What a joke at a 1000 bucks but this is where the story gets interesting. We hooked up our brand new travel trailer and the electric brakes didn’t work so we take it to the trailer dealer to see what the problem could be. They test the connector and determine that there is no power at the 7 pin for the electric brakes. They recommended to take it back to the dealer and have them correct the problem. We called our salesman and he put us through to the service manager (still to this day they haven’t returned our phone call). We book the truck in for our free oil change and to fix the trailer wiring. My wife is waiting in the waiting room (3 hours total) and they are calling me (in Kingston) to inform me that they only wire up for the lighting and not the electric brakes. However if I want them to look into the wiring for the electric brakes that it would be at my.expense....what did I pay 1000 dollars for??? Your Dealer installed tow package is a rip-off!!! I ended up going to another Dodge dealer to rectify the issue with the trailer wiring (And it’s being fixed under warrenty). Finch Chrysler you can keep your 4 free oil changes (I would rather pay for them from your competitor) More

Great experience! Josh was great to work with. I bought a van from him, and he made the entire process stress free and flawless. He listened to what I needed and took t Josh was great to work with. I bought a van from him, and he made the entire process stress free and flawless. He listened to what I needed and took the time to fnd exactly what would work for me and my family. I would completely suggest Josh as someone to buy a vehicle from. More

Oil , Lube and Filter 4th one free coupon not honoured. Brought in my van to get an oil lube and filter done for the 4th time , which according to the promo was supposed to be free. Was told by the service Brought in my van to get an oil lube and filter done for the 4th time , which according to the promo was supposed to be free. Was told by the service advisor John that the promo had been discontinued and there was nothing he could do , and that I would have to talk to the manager. I realize that the service advisor is just the messanger doing his job , but I think that this is a very poor example of customer service. I can understand if you discontinue a promo not offering the card anymore , but in the name of customer service you could at least honour the cards that are full. So I would not recommend this dealer to anyone for oil lube and filter changing based on price and not honouring their agreements. Also 2.5 hrs to wait for an oil lube and filter is way to long! I do have to also add that I did have some engine service work done that they completely covered all costs, but they need to work on some of their other customer service areas. More

Used car experience was fabulous My son purchased his first car from Finch Chrysler, and had a fabulous experience. We found and purchased the perfect car from Josh and Clark. My son purchased his first car from Finch Chrysler, and had a fabulous experience. We found and purchased the perfect car from Josh and Clark. More

Exceed our expectations and beyond! For our first purchase of a Jeep product, we were beyond impressed with the level of personalized service we received. From the first email interactio For our first purchase of a Jeep product, we were beyond impressed with the level of personalized service we received. From the first email interaction with Josh, to the finance piece with Greg, to picking up our new vehicle everything was seamless and straightforward. This dealership and the team is definitely one that prides itself on customer service and a positive experience when it comes to purchasing a vehicle. We highly recommend, Josh Parkinson for his amazing ability to deliver on customer expectations. We love our new Jeep and that's in large part thanks to Josh, Greg and the team they work with! More

Every one was very helpful and super friendly! 10/10 would r Love the car i bought! Will for sure be back when i need a brand new vehicle. Everyone is super friendly and josh helped me find the car i love!! Love the car i bought! Will for sure be back when i need a brand new vehicle. Everyone is super friendly and josh helped me find the car i love!! More

4th vehicle purchase. thanks josh. this is the 4th vehicle i have purchased from finch chrysler and with josh parkinson specifically. geat guy to work with. great customer service and w this is the 4th vehicle i have purchased from finch chrysler and with josh parkinson specifically. geat guy to work with. great customer service and would recommend josh to anyone looking to get into a new vehicle. he works with your needs (and wants) and also your financing (as the other bills always add up) thank you josh. dan wall and family. More

2018 Jeep Wrangler JK Great customer service. This was my second Jeep purchase from this dealership and everything went smooth and easy. I would definitely recommend this d Great customer service. This was my second Jeep purchase from this dealership and everything went smooth and easy. I would definitely recommend this dealership to anyone. More