Finch Chevrolet Cadillac Buick GMC - Service Centre

very poor customer service in their service department We had to go into the dealership to sign the warranty paperwork. They said to let them know when we would be there and the paperwork would be ready to We had to go into the dealership to sign the warranty paperwork. They said to let them know when we would be there and the paperwork would be ready to sign. We contacted them to say when we would be there and when we arrived we still had to wait over half an hour for the paperwork to be ready to sign. He kept apologizing for the delay but never gave an explanation as to why there was such a delay. They then wanted to take a look at the car for warranty purposes and pictures and offered a free car wash as well. We agreed. Over 1.5 hours later and after multiple times of trying to find they guy we were dealing because the service desk had no idea what or where our car was I demanded that someone go find Michael, forget about the car wash and get my car back to me now. They still didn't locate him and he finally showed up saying 'Sorry for the delay and I know you are frustrated'. My response was frustrated is an understatement, where is my car? There was no explanation as to why there was such a long wait or why no one else knew anything about the car. No one seemed to care that we were waiting for 2 hours and no apology was made, just a thank you to us as we walked out of the dealership after they finally gave the car back. There is no way that signing paperwork should take 2 hours. I wish this could be a one off but unfortunately it isn't as when we had the car in for a repair, they said they would clean the car inside and out. When we got the car back the car had been washed outside but the service desk said that they did't have time to clean the inside. I will never buy another vehicle from Finch because I don't want to have to deal with their service staff. The only reason that they get one start is because the girl behind the service customer service desk was very friendly and tried to do her best in locating the missing employee More

Great as usual Thanks for recognizing me when I arrive in the service bay and for providing prompt and attentive service to my needs. Always a pleasure dealing with Thanks for recognizing me when I arrive in the service bay and for providing prompt and attentive service to my needs. Always a pleasure dealing with you. More

Great Service Had my SUV in for major break work Rich Spence and the team at Finch were great to deal with. Rich's product knowledge and customer service skills wer Had my SUV in for major break work Rich Spence and the team at Finch were great to deal with. Rich's product knowledge and customer service skills were excellent. I would recommend dealing with Rich to anyone looking to have their car serviced. More

Another great service visit Kept me informed throughout process. Very good explanation of service required, along with recommendations and advice for related service concerns. Ta Kept me informed throughout process. Very good explanation of service required, along with recommendations and advice for related service concerns. Tammy was personable and helpful. More

Friendly, professional service Tammy made us feel very comfortable in leaving the car for diagnosis and repair. She was very professional and took the time to explain everything th Tammy made us feel very comfortable in leaving the car for diagnosis and repair. She was very professional and took the time to explain everything that they might find and did find after a diagnostic test. The result of our visit was a speedy test and a quick repair. Thank-you Tammy and team. We will be happy to return to Finch Chevrolet if the need arises. More