Finch Chevrolet Cadillac Buick GMC

"Quite the turn around" When I got a call from Justin, I was honestly dreading the fact that Finch was contacting me at all after what happened with Doug bannister. 29.5% int When I got a call from Justin, I was honestly dreading the fact that Finch was contacting me at all after what happened with Doug bannister. 29.5% interest rate for my first vehicle, used, with my boyfriend who makes parts. Was not the best experience. However, Justin assured me right away he was looking to lower my interest rating. He did behind that, he dropped it almost 20%. We have a rate of 9.9% on a 2018 Chevy equinox. I am very satisfied, a little bummed we missed out on getting the auto trunk that we thought we were getting in the LT model. Over all. He did quite the turn around for us, and we are very very greatful. So thank you again, from my family. More

Listening to a Customer Having a strong idea of what you want in a vehicle makes it harder to find the vehicle. After visiting multiple dealerships we went to Finch in London Having a strong idea of what you want in a vehicle makes it harder to find the vehicle. After visiting multiple dealerships we went to Finch in London, On. Had the pleasure of dealing with Paul Rodrigues. He heard what we wanted, and did not try to upsell us to another vehicle. We walked out that day the owners of the exact vehicle we were looking for. Thanks, Paul and Finch for listening to a customer. Happy Owners, Todd and Shar More

New vehicle purchase My salesmen Ben Vandercaamen and Josh D'Andrea were an amazing team to deal with. Both of them went above and beyond to get my family the vehicle and My salesmen Ben Vandercaamen and Josh D'Andrea were an amazing team to deal with. Both of them went above and beyond to get my family the vehicle and deal we needed! Financial Service Manager Richard Litt was fantastic at walking us through the rest of the purchasing experience. More

It was easier than online shopping Brian Finch has a massive selection of trucks, I seen Craig Stott, everyone made the experience super easy. Craig was returning text messages when he Brian Finch has a massive selection of trucks, I seen Craig Stott, everyone made the experience super easy. Craig was returning text messages when he was at home not on the clock, it’s great seeing the staff care like that. He got all my requests done on time and fit it in my budget. Richard was super easy when it came to the finance end. Overall I’m super happy and will recommend Finch to everyone I know buying a new or used vehicle. Thanks again More

Leasing made easy I previously leased my 2014 Equinox through Paul Rodrigues at Finch Chevrolet, being a close friend of the family made it easy as well to interact wit I previously leased my 2014 Equinox through Paul Rodrigues at Finch Chevrolet, being a close friend of the family made it easy as well to interact with Paul. Not only did I have a great experience the first time but also just recently for my second time leasing a brand new 2017 Acadia. I love my car! Paul is the best to deal with, friendly, knowledgeable and understanding of a budget. Thank you Paul and everyone at Finch! More

Thoughtful Service I was in the dealership today for servicing and had my 6 month old with me. I was told it would be 1.5-2 hours which I was ok with. My little one star I was in the dealership today for servicing and had my 6 month old with me. I was told it would be 1.5-2 hours which I was ok with. My little one started to get a bit fussy and Dan asked what my name was to see where my car was at. Next thing I know, he returned with my keys in hand and my car was done (and washed!) in less than an hour! Although I was ok to wait, I really appreciated his help!! More

Financing Made Easy A co-worker recommended Finch Chevrolet to my wife and I. I went in expecting about the same service I received at our Last GM Dealer (In Kitchener). A co-worker recommended Finch Chevrolet to my wife and I. I went in expecting about the same service I received at our Last GM Dealer (In Kitchener). Night and Day difference!! Not that the last dealer was Bad, but Finch (Justin Gonciarz in particular) was just Better in Every Way! Every question was answered (and so we could understand). Even financing questions about some Other loans I had! Justin Gonciarz helped my get out of my High interest Cruze and into TWO New vehicles (His and Hers) at a Much better rate than my last purchase! I will NOT hesitate to recommend Finch Chevrolet for Anyone seeking a GM or Chev (And Finch Auto-Group to anyone looking for something Other than a GM). And if it's Financing your looking for, Go right to see Justin!! More

Worry free, no pressure purchase We contacted Justin after hearing and ad on the radio. He was very professional and made us feel comfortable and at ease. He helped us with our financ We contacted Justin after hearing and ad on the radio. He was very professional and made us feel comfortable and at ease. He helped us with our financial situation and purchase of our used vehicle. We would definitely recommend Justin and the rest of The Finch team when considering a purchase of a vehicle. Also Excellent job on detailing and cleaning of the car!!!!! We will be back😀 More

very poor customer service in their service department We had to go into the dealership to sign the warranty paperwork. They said to let them know when we would be there and the paperwork would be ready to We had to go into the dealership to sign the warranty paperwork. They said to let them know when we would be there and the paperwork would be ready to sign. We contacted them to say when we would be there and when we arrived we still had to wait over half an hour for the paperwork to be ready to sign. He kept apologizing for the delay but never gave an explanation as to why there was such a delay. They then wanted to take a look at the car for warranty purposes and pictures and offered a free car wash as well. We agreed. Over 1.5 hours later and after multiple times of trying to find they guy we were dealing because the service desk had no idea what or where our car was I demanded that someone go find Michael, forget about the car wash and get my car back to me now. They still didn't locate him and he finally showed up saying 'Sorry for the delay and I know you are frustrated'. My response was frustrated is an understatement, where is my car? There was no explanation as to why there was such a long wait or why no one else knew anything about the car. No one seemed to care that we were waiting for 2 hours and no apology was made, just a thank you to us as we walked out of the dealership after they finally gave the car back. There is no way that signing paperwork should take 2 hours. I wish this could be a one off but unfortunately it isn't as when we had the car in for a repair, they said they would clean the car inside and out. When we got the car back the car had been washed outside but the service desk said that they did't have time to clean the inside. I will never buy another vehicle from Finch because I don't want to have to deal with their service staff. The only reason that they get one start is because the girl behind the service customer service desk was very friendly and tried to do her best in locating the missing employee More

Wonderful Experience When is it fun to buy a car? I dealt with 2 very professional and knowledgeable men who made the experience very enjoyable. Chris S. and Richard L. Th When is it fun to buy a car? I dealt with 2 very professional and knowledgeable men who made the experience very enjoyable. Chris S. and Richard L. Thank you! More