Erinwood Ford - Service Centre

gillian is excellent Gillian was excellent and everything you would want in someone who is in customer service. She explained the service well to someone who has little un Gillian was excellent and everything you would want in someone who is in customer service. She explained the service well to someone who has little understanding of mechanical issues. She was also very understanding of my medical issues and arranged my transportation to and from the dealership to convenience me and make sure I was comfortable. More

Service Advisor - Chris Scott Good Morning, I was in your dealership on August 29, 2017, Service Department, because my fob would not work. I was told by one Advisor that I woul Good Morning, I was in your dealership on August 29, 2017, Service Department, because my fob would not work. I was told by one Advisor that I would need to make an appt. to have a diagnostic done to see what the problem was. I had mentioned that I had purchased a new battery and that wasn't it. It was just then that Chris, an Advisor over suggested that before I spent that kind of money, perhaps he would be able to sort out the problem. It turned out he could and I was so happy and grateful as the alarms had been going off; I could not lock the car with the button inside and it was unsettling. He just made my day! It is because of his quick service and solution, unsolicited (certainly a solution unknown to me) I will return to Erinwood Ford to purchase a new key and fob and will consider in the future purchasing my next Ford. Never underestimate the power of a good turn! Thank you Chris! Donna More

Positive Expereince Thanks to Victor N. and Dave R. Ability to facilitate completion of Lease transfer in an expedited manner is appreciated. Enjoy your week gentlemen. Thanks to Victor N. and Dave R. Ability to facilitate completion of Lease transfer in an expedited manner is appreciated. Enjoy your week gentlemen. Best regards, Happy customer More

Really the best service I ever had at dealership Had an tailight issue with my new mustang and these guys worked on it and give me best service even tho their job was sales man pretty happy with the Had an tailight issue with my new mustang and these guys worked on it and give me best service even tho their job was sales man pretty happy with the service and these guys are really friendly More

Amazing service and exceptional care. Yesterday the key to my truck broke and i needed it replaced so i could start my truck. I called Dave Gratanie and he said this would be covered no pr Yesterday the key to my truck broke and i needed it replaced so i could start my truck. I called Dave Gratanie and he said this would be covered no problem. We decided that i should try a dealership closer to my home as i live an hour and a half from Erinwood Ford and it should only take about 15 minutes to fix me up. I first went to Shanahan Ford in Newmarket. What a waste of time that was. They really didn't care that my truck was running in the parking lot and i was concerned with shutting it off for fear of not getting it going. The service writer told me to go to Mcalpine Ford in Aurora. Although i felt they were nice to deal with they didn't have the key blank for the repair and they felt i should have to pay for the key. About $400.00. I spoke to Dave and the service team at Erinwood and what a great experience. They made time and took me right away and fixed everything no charge. Not only did they replace my key but they changed my oil' rotated my tires,and did a multi point inspection on my truck for free. The service writer actually kept mechanics back from lunch so they could get me out faster. What a breath of fresh air. So often people talk about trying to be number one. This team is number one for good reason. Thank you Dave and the service team for taking such great care of me. Rob Barrett More

Always great service!!! All the staff from sales right down to service are incredible. Live over 1 hr away and still make it a point to go here!! They won't let you down! All the staff from sales right down to service are incredible. Live over 1 hr away and still make it a point to go here!! They won't let you down! More

Excellent service all the time I have been servicing my Focus ST at Erinwood for 3 years now. I really go out of my way (50kms each way) just to have piece of mind from this dealer I have been servicing my Focus ST at Erinwood for 3 years now. I really go out of my way (50kms each way) just to have piece of mind from this dealer. Gary Banks in service is honest and forth coming. I have never had an issue having any part replaced under warranty which some dealers like to refuse and play silly games. Whether its by email or by phone Gary will answer and deliver. Today was the most surprising visit ever. I went in for an oil change and explained that I would like a tech to look at my rear rotors as I noticed some graining/scoring. As the oil change was done, my rotors were replaced as well free of charge. All this on a 3 year old low mileage car. I did not expect that whatsoever and thank them for this honest and loyal service. It was a sign of a good will gesture. You won't receive that anywhere else. That is why I travel far to get service here. Excellent group of people. Thanks Gary and the team. More

Csutomer Service Excellence We have 3 fords in our family, 2 bought from Erinwood. 1 bought from London dealer, but originated from Erinwood. There was a problem 1 month after We have 3 fords in our family, 2 bought from Erinwood. 1 bought from London dealer, but originated from Erinwood. There was a problem 1 month after warranty expired, having gone through Ford Canada, then back to Erinwood we got connected to Shawn Moon. My husband had researched the issue and conveyed the problem. The apt was made and at that time any costs for correcting the issue. The problem was fixed and there was no charge. Additionally, my daughter was happy that she got a courtesy car for the time that it took to solve the problem (overnight). The problem was addressed very professionally and resolved at no cost to us. Needless to say, we are very happy with the customer service received by Shawn and his team. More

SERVICE IS EXCEPTIONAL I had my F150 in for service. Chris Scott as my regular service advisor provided exceptional service and advice. He kept me informed as work was done I had my F150 in for service. Chris Scott as my regular service advisor provided exceptional service and advice. He kept me informed as work was done and advised / recommended what was necessary and also what wasn't necessary. I have the utmost confidence in Chris and the service department at Erinwood. They have always gone the extra mile. More