Erinwood Ford - Service Centre

Great experience! I had started my hunt to slowly replace my F150 with something newer. After looking at many other brands, I decided to stay with Ford as I have alway I had started my hunt to slowly replace my F150 with something newer. After looking at many other brands, I decided to stay with Ford as I have always had a dependable vehicle from them and having purchased 2 other vehicles from Erinwood Ford in the past. I was quickly greeted by Lukasz who was able to assist me through all my questions, and put together a package for a new F150 that would suit my needs. No pressure to purchase, which allowed me to calmly make a decision. Once I had made the decision to go through with the purchase, Robyn was very helpful in getting the appropriate financing in place that worked for my budget and was able to even find a few accessories that also fit into my budget. Thank you Erinwood Ford, Lukasz, and Robyn for making the whole experience enjoyable! More

Missing winter tires I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their shop although there was indications that the tires had been delivered a few days before. After being assured that my tires would be found I left the shop and waited two days for a call. When the call came it was from Shawn Moon, the Assistant Service Manager, who indicated that the my tires could not be found however he stated that new steel wheels and brand new winter tires where being prepared and that they would be installed that afternoon. Service Advisor Gillian Motie and Shawn Mood took a negative situation and turned it into positive experience which reinforced my belief that the staff at Erinwood Ford is the best in the business . More

Issue Fixed After Talking to Manager Had an issue with the camera but the issue was fixed after talking to manager instead of service techs. It took a while but at least it was figured ou Had an issue with the camera but the issue was fixed after talking to manager instead of service techs. It took a while but at least it was figured out. More

Fantastic I purchased a new Ford focus from Erinwood Ford back in 2011. I still have it, and have had nothing but great service and experiences here, right from I purchased a new Ford focus from Erinwood Ford back in 2011. I still have it, and have had nothing but great service and experiences here, right from the start. Mark Maguire originally sold me this vehicle. He has always been able to provide me with outstanding customer service. He is always extremely accommodating and friendly, going out of his to make sure everything is top notch. More

Superior Service At Its Best. Honesty, transparency, and a commitment to superior quality service is just one of the many reasons I continue to use this dealership. Chris always Honesty, transparency, and a commitment to superior quality service is just one of the many reasons I continue to use this dealership. Chris always makes you feel welcome and comfortable while offering sound advice. Thanks again for your commitment to quality Customer Care Chris. More

Amazing Service Our family has purchased cars from Erinwood Ford since we moved to Canada in 1990. I purchased my first brand new vehicle there in 2012. Every time I Our family has purchased cars from Erinwood Ford since we moved to Canada in 1990. I purchased my first brand new vehicle there in 2012. Every time I go in for maintenance, I head directly to Etta in Service. For the last 7 years Etta has provided outstanding service and keeps me up to date on the status of my vehicle. Next time I stop by, Tim Hortons is on me. More

Etta is great to deal with When I bring in my 2012 Mustang for service, Etta is always fantastic to deal with. She lets me know what needs to be done, what my options are, and w When I bring in my 2012 Mustang for service, Etta is always fantastic to deal with. She lets me know what needs to be done, what my options are, and without my asking, she will check to see if the required service is eligible to go through my Tricare coverage or not for me. She always goes above and beyond, and I know I can count on her, and trust her. Thank you Etta for making me feel like I am an appreciated and valued customer. See you at my next visit! :) Leslie More

F150 Lovers The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service requests !! Once at the service desk again I was given the time and attention to ensure the proper maintenance issues were being complete..they even went as far as giving me the opportunity to discuss with the mechanic my concern as I was preparing to take the F150 on a road trip!! He explained everything and put my mind at ease..just some minor warranty work and I would be on the road to Saratoga Springs, NY! Then the shuttle service to and from Square One, while my truck was being serviced was first class!! Polite and fun drives.!! A big shout out to the Service Team! More

Excellent Job Lukas From the bad experience I’ve had with the Service Manager in this dealership only Lukas made us feel that we’re an important customer he was able to From the bad experience I’ve had with the Service Manager in this dealership only Lukas made us feel that we’re an important customer he was able to help my son get a loaner car, for his car has been in the dealership for almost a month now. We really appreciate this Lukas thanks for your help. Carolina Enriquez More

Looking Through the Cracked Glass For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass rep For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass replaced under warranty since it seemed to me there was an issue with the door/power window mechanism that was causing the cracking. After the tech had a look, issue was a regulator and Gillian told me that they would need the truck for the night as the new window glass wouldn't arrive until late in the day - she arranged a rental and told me she would call me when it was fixed. Victor (who sold me the F350 Platinum CC 4x4 V8) came over to check on things as well and (I think) put in a good word with the Service Manager. Next morning, Gillian called with bad news - new window was broken, only other ones were in Edmonton, wouldn't get to the dealer until Friday, but truck would be fixed by EOD Friday... not good, needed truck at the latest Thursday to head out on a trip... Gillian explained all the things that couldn't be done (swap window from a truck on the lot, get the folks in Edmonton to send the window glass overnight courier, etc.) and then said to give her some time to work on things. 3 hours later she called to say that the truck was fixed and I could pick it up anytime - WOW! I won't tell you her secret, but I was super impressed. Kudos to her, the techs and whomever else helped to get things buttoned up. More