Erinwood Ford - Service Centre

I have recently received EXCEPTIONAL SERVICE from Habib Ahmed in helping find my “new” 2021 Escape. Habib was at all times knowledgeable respectful- listening to my parameters and presenting me with possi Ahmed in helping find my “new” 2021 Escape. Habib was at all times knowledgeable respectful- listening to my parameters and presenting me with possible options!!! THANK YOU HABIB More

Mark Maquire has sold me my last 3 cars, he always takes special care of me and my car and our needs. That’s why I keep coming back! special care of me and my car and our needs. That’s why I keep coming back! More

Thank you again for all your help Joe and Doug! Appreciate again all the ongoing support. Appreciate again all the ongoing support. More

Bad customer service from service rep. No technical knowledge of cars they sell. Tried to bring my shelby for warranty work to correct oil leak. Could not tell me how long it would take, w No technical knowledge of cars they sell. Tried to bring my shelby for warranty work to correct oil leak. Could not tell me how long it would take, what is involved to do the work, and if anyone is available to look at it. They expect me to leave the car with no answers and with no expectation how long and when it would be looked at. They don't like to do warranty work. Only chargeable repairs. What happened to dealers' service? I guess I have to call Ford Canada to get help with a new car they don't know about. I thought they were a Ford Performance dealer. Reply to owners reply on google, I had not purchased my GT500 from here. As per no availability, I ordered it from another Ford Performance dealer. I still wanted to do business with Erinwood. So I came by for some guidance on my oil leak. The gentleman at the service counter yesterday was not open and welcoming. I explained my issue and wanted someone technical on how they would diagnose the issue and also recall campaigns. The only answer I can get was the car has to come into the shop first. I wanted to know a method of procedure before leaving the car and not knowing roughly how long it will take. I paid well over $100k and just wanted more direction from the service rep or someone else knowledgeable. I work in the service field and always provide the customer a MOP. I have three other vehicles from other manufacturers, and this was the first time I got treated like this. I wasn't asked for my car info or personal info. At the end, I said thank you for your help and walked out with no response from the rep. I'm guessing my business is not worth it to them. More

Gillian was extremely helpful with the service performed and in answering questions I had unrelated to the service performed. Gillian arranged the part needed and my appointment in a very short window. G and in answering questions I had unrelated to the service performed. Gillian arranged the part needed and my appointment in a very short window. Great service, thank you! More

I was very impressed with the service I received from the service advisers. Joe looked after ordering my part and Peter ensuring it was installed on my F150 efficiently. They took the time to ensure I was sa service advisers. Joe looked after ordering my part and Peter ensuring it was installed on my F150 efficiently. They took the time to ensure I was satisfied and comfortable while I waited. I only trust and go to Erinwood Ford for all of my service needs. More

My car was a write off after it died at a busy intersection. I needed a car ASAP and Martin Menzies worked so hard to get me a new vehicle within a couple of weeks, which is not easy to do these d intersection. I needed a car ASAP and Martin Menzies worked so hard to get me a new vehicle within a couple of weeks, which is not easy to do these days. He was amazing, patient and so helpful with everything that I was requesting for the new car. He was truly a lifesaver. He goes above and beyond to help you. I am truly grateful for my new car and for his help. He even came on his day off to the dealership with me. Thank you to the entire team: Martin Menzies, Ali Sharafeldin, Graham Townsend and George Hill. Love my new car!! More

An incredible service experience yet again with thanks to Doug Keen and Joe Engel. Your exceptional service level agreement and partnership to make sure I’m always taken care of is appreciated. Doug Keen and Joe Engel. Your exceptional service level agreement and partnership to make sure I’m always taken care of is appreciated. More

I gave Erinwood Ford a five because of Doug Keen. I bough a 2020 Ford Ranger Lariat used from another dealer. When I tried to book an appointment I was told that it would be a minimum of a month away I bough a 2020 Ford Ranger Lariat used from another dealer. When I tried to book an appointment I was told that it would be a minimum of a month away (because I didn’t buy it there)……….I contacted Doug and between him and Barry my truck was fixed and running like new with 2-3 days More

Always an excellent experience working with Matthew Trueman. He has followed up way beyond the sale and always ensures I have an excellent experience at the dealership. Trueman. He has followed up way beyond the sale and always ensures I have an excellent experience at the dealership. More