Erinwood Ford

Exceptional Experience We came into the dealership and were greeted instantly with a smile. Ali was very helpful and knowledgeable when it came to helping us choose our new We came into the dealership and were greeted instantly with a smile. Ali was very helpful and knowledgeable when it came to helping us choose our new 'used' car. We were able to test drive a few of them, and as we left the lot, we were told "take your time", which was really great because another dealership we went to, the sales person came and sat in the back seat as we test drove, making us feel rushed. We want to thank Ali for his professionalism in making our vehicle purchase a very calming and relaxed experienced. Ali listened to our vehicle requirements and the budget we were working within. Ali understood all of our needs and requirements and presented the right vehicle at the right price as we were trying to choose the one we wanted. Ali is a great communicator and works with the best interest of the customer. THANK YOU ALI! Regards, Meghan and John Dool More

Wonderful First Car Experience I had a wonderful first car buying experience with Rob A.; he was friendly, informative, and very patient with a first-timer! Felt zero pressure to pu I had a wonderful first car buying experience with Rob A.; he was friendly, informative, and very patient with a first-timer! Felt zero pressure to purchase unnecessary additions or packages. The entire staff was very welcoming; truly felt part of the "Ford Family" at this dealership! More

Erin wood purchase experience I had been to several other dealerships before I found Erinwood and I have to say , it was a pleasure to find such a place . no pressure , very info I had been to several other dealerships before I found Erinwood and I have to say , it was a pleasure to find such a place . no pressure , very informative , friendly service . I will definitely be recommending this dealership to friends and family . just a great stress free experience all around . thanks to Ali sharafedlin and Adam Pelegrin More

Mark Maguire you rock, Nick your a bright guy! Great guys This was the best experience ever when purchasing a new vehicle. Mark's a fantastic guy. Direct, pure honesty, no gimmick, professional, and person This was the best experience ever when purchasing a new vehicle. Mark's a fantastic guy. Direct, pure honesty, no gimmick, professional, and personable! He knew the details of the vehicle I was interested in, and was able to deliver on the needs. I brought with me my two sisters and we had fun, there was laughter. We met Nick as well. these guys were colourful guys and I m not only talking about personalities. You should see the brought shirts and of course Nick's runners. Great guys , great experience. I would not hesitate to refer them. PS when one of my sister and I picked up the vehicle, we were welcomed. Mark made certain he took me thru the navigation and controls of vehicle. they still made you feel welcome, you weren't, only a sale . they made an effort, they remembered even my sisters names. Great hires Erinwoodford!!! More

A Great Day The hubby and I stopped in to Erin wood ford to look at Ford Explorers. Or Son heard their ad on the radio and encouraged us to see if you had a deal. The hubby and I stopped in to Erin wood ford to look at Ford Explorers. Or Son heard their ad on the radio and encouraged us to see if you had a deal. We met with Mark, who was very pleasant and super friendly. Mark and Nick put a deal together that we felt was very strong. As we clapped our hands, Nicks saying if your happy, we finished the deal with Carol, who was also friendly, informative and super. Overall the staff at Erin wood Ford was super friendly and we are excited to pick up our new Explorer. John and Sheila Gresel. More

Not your average Ford dealership. Day of purchase/Day of Pickup Nothing but excellent customer service can be experienced at this dealership. Whether you're looking for a new or use Day of purchase/Day of Pickup Nothing but excellent customer service can be experienced at this dealership. Whether you're looking for a new or used car, the sales team will be happy to help decide the right car for you. I bought my very first car (2012 Ford Fusion 2.5) last October 2013 with the help of a sales person, Dave Giovanni. During the visit, he was knowledgeable about the cars (both interior and exterior), professional and was pretty humorous. This made the whole experience at Erinwood Ford pleasurable and easy. Dave went the extra mile, in customer service, to make sure that the vehicle was not sold and the price being the lowest in the area. The best part of the experience was that Dave kept smiling throughout the whole process and making sure that we had no doubts, questions or regrets with the vehicle. On the day of the pick up, he took the time to be at the dealership even though it was his day off. He made sure that the transfer of ownership from the dealership to me was quick and painless. Though Dave was seen struggling with the setup of Microsoft Sync for my phone, he still made the effort to try. Service Centre A week later, my Dad and I notice a chugging noise whenever I tried braking at high speeds. So we decided to bring it back to Erinwood for some troubleshooting.Turns out that one of the disc brake rotors warped while it was parked in the car lot. Erinwood agreed to repair the unit and minutes later, we were informed at the desk that they would replace the whole rotor unit instead, rather than repairing it, free of charge. While the vehicle was in the centre for repairs, we were strolling around the used car lot again to check out some other cars. Even though he was in the middle of a sale, Dave stopped by for a second and greeted us. Soon after, we decided to stay in the waiting room of the Service Centre where there was complimentary coffee and wifi access for customers. The repair took about 1-2 hours and when the car was given back to us, the problem was solved. Overall, I couldn't be any more happier with the experience at Erinwood Ford. An awesome place to shop for a vehicle with excellent customer service. More

Best Vehicle buying experience Thanks for the best experience I have ever had in buying a vehicle. This is what I really liked: 1. Autotrader Since I was looking for a Thanks for the best experience I have ever had in buying a vehicle. This is what I really liked: 1. Autotrader Since I was looking for a specific pre-owned vehicle(Taurus 2013 SEL), I started my search on autotrade.ca. I found the vehicle and the features I was looking for at your dealership. The key thing for me here is that you had the right price for the vehicle. I wouldn’t have visited if the vehicle was another $2000. 2. Focus on Customer satisfaction Then I went to the dealership Web Site and was immediately impressed with your focus on customer satisfaction. Very smart - definitely you are going to sell more vehicles if you focus on customer satisfaction rather than on pressuring people to buy. I have had a couple of experiences with very aggressive sales tactics and I find it quite unpleasant. For me, if I feel people forcing me into something, I am much less likely to buy. 3. Dave Giovanni My wife and I visited the dealership early on a Sunday. We had a very pleasant discussion with Dave were we reviewed all the features of the vehicle and took it out for a test drive. 4. Making the deal This was the best part. When we were ready to negotiate price, the manager came to Dave’s office and we had a fairly short discussion where we came to a price with a little bit of money off. I already knew the vehicle was priced well and their web site did emphasize this. So, I was happy with a little bit of money off. I really like that they do not do the routine where the salesperson says they have to talk to the manager and this goes back and forth. Seems so fake to me that the manager and the salesperson are actually talking about anything. 5. No pressure on Extended Warranty I never buy the extended warranties, rust proofing, etc. So I appreciate their approach where they leave these options listed on a piece of paper in the package when you buy the car. 6. Pick up day Smooth as it could be. Dave took me through the features of the vehicle. I gave them the cheque and off I went in my new vehicle. Overall, I felt like I got the exact right vehicle for myself at a great price and had a very pleasant time doing it. Brian. More

Excellent dealership Thank you so much for making our experience of purchasing a vehicle at the Automall Clearance Center a pleasant one. We would like to express our than Thank you so much for making our experience of purchasing a vehicle at the Automall Clearance Center a pleasant one. We would like to express our thanks to the staff at the dealership for the professional and courteous manner in which we were treated. Our salesman Ali Sharafeldin demonstrated honesty, integrity and a straight forward approach to buying a vehicle. His extensive knowledge of cars was an asset and aided us in making the decision to buy from your dealership. Ali understood our concerns for purchasing a safe and reliable first time car for our daughter. He thoroughly checked out the car to quarantee it met your high standards before turning it over to us, thereby ensuring our peace of mind. We will recommend the Automall to family, friends and business associates in the future. Thank you once again Ali for making our car buying experience effortless. More

Dave Grittani We first went to Blackstock Ford who were not really interested in us so we enquired online with Dave Grittani who was attentive and really helpful. We first went to Blackstock Ford who were not really interested in us so we enquired online with Dave Grittani who was attentive and really helpful. We went to the dealership to look at Fiestas and met Dave who is an extremely helpful man with no fluff or harassment he just tells you how it is and what he can do, he did help us to get the car we wanted which was an upgrade so all around we were extremely happy. The atmosphere in the dealership is very friendly and very easy to do business with. More

Amazing Service I had the pleasure of meeting Victor Chacon who was referred to me by my mother in law. The most professional and prompt service I have dealt with in I had the pleasure of meeting Victor Chacon who was referred to me by my mother in law. The most professional and prompt service I have dealt with in all my experiences in buying a new car. In my life time till this point I have leased almost half a dozen cars from sports cars to big SUV . I will send my family and friends to see Victor his professional and prompt service was above and beyond all my expectations . I feel like I owe Victor and Carol my first born child at least a middle name . I am beyond grateful for all the work they did ! Calling after hours and taking care of things on his day off. It's not very often you meet people anymore now a days that have a great affect on your life, but I did the moment I met Victor .. Sincerely Michelle potsos More