Erinwood Ford

This is the second vehicle I have purchased from Martin Menzies, Graham Townsend and Matt Trueman at Erinwood. They are super easy to work with and made the car buying process easy and made it easy to see Menzies, Graham Townsend and Matt Trueman at Erinwood. They are super easy to work with and made the car buying process easy and made it easy to see exactly what I was paying for. Adam Pellegrin was easy to work with in the finance department, he never made me feel pressured to spend more money on warranties or service. More

Bad customer service from service rep. No technical knowledge of cars they sell. Tried to bring my shelby for warranty work to correct oil leak. Could not tell me how long it would take, w No technical knowledge of cars they sell. Tried to bring my shelby for warranty work to correct oil leak. Could not tell me how long it would take, what is involved to do the work, and if anyone is available to look at it. They expect me to leave the car with no answers and with no expectation how long and when it would be looked at. They don't like to do warranty work. Only chargeable repairs. What happened to dealers' service? I guess I have to call Ford Canada to get help with a new car they don't know about. I thought they were a Ford Performance dealer. Reply to owners reply on google, I had not purchased my GT500 from here. As per no availability, I ordered it from another Ford Performance dealer. I still wanted to do business with Erinwood. So I came by for some guidance on my oil leak. The gentleman at the service counter yesterday was not open and welcoming. I explained my issue and wanted someone technical on how they would diagnose the issue and also recall campaigns. The only answer I can get was the car has to come into the shop first. I wanted to know a method of procedure before leaving the car and not knowing roughly how long it will take. I paid well over $100k and just wanted more direction from the service rep or someone else knowledgeable. I work in the service field and always provide the customer a MOP. I have three other vehicles from other manufacturers, and this was the first time I got treated like this. I wasn't asked for my car info or personal info. At the end, I said thank you for your help and walked out with no response from the rep. I'm guessing my business is not worth it to them. More

I lease my F150 every 3 years with Chevon Jackson. He is very friendly and knowledgeable. It was great doing business with him once again. I highly recommended him. Thanks He is very friendly and knowledgeable. It was great doing business with him once again. I highly recommended him. Thanks More

Excellent service by Dave and awesome overall experience in delivery of our new Ford vehicle. Thank you Dave, Raj, Adam & Carol! in delivery of our new Ford vehicle. Thank you Dave, Raj, Adam & Carol! More

Phenomenal service! Graham was accommodating and passionate about getting the right vehicle for me. Throughout the process he was patient and attentive. Graham was accommodating and passionate about getting the right vehicle for me. Throughout the process he was patient and attentive. More

Working with Dave Grittani was an absolute pleasure! Dave was extremely patient and I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside an Dave was extremely patient and I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out.  It was a pleasure working with Dave and I would highly recommend him for anyone in the market for a new vehicle More

Dealing with habib and the team was easy and painless. Everything went smoothly from start to finish. Everything went smoothly from start to finish. More

The dealership is filled with a lot of amazing employees that are always willing to help! Mark Maguire has showed me the Mustang that I got. at first I wasn’t sure if I wanted to get it but after the featur that are always willing to help! Mark Maguire has showed me the Mustang that I got. at first I wasn’t sure if I wanted to get it but after the features and the talk we had about the car got me interested and I started to fall in love. Thank you Mark for introducing me to the vehicle I will definitely be back again great sales man very polite and nice doesn’t rush you and always gives you time to think. Adam Pellegrin Thank you for all your hard work aswell. You were very nice and respectful and did a lot for me with the car. Thank you Ford can’t wait to be back again. More

I found my experience very accommodating with Graham meeting every need and expectation, some moments even over and beyond. Everything was met in a timely fashion with no hiccups at all.. meeting every need and expectation, some moments even over and beyond. Everything was met in a timely fashion with no hiccups at all.. More

Thank you Graham and Martin Menzies. Amazing service. Great value. Highly recommend them for all your car buying needs! Amazing service. Great value. Highly recommend them for all your car buying needs! More