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Erin Park Toyota

Mississauga, ON

4.8
1,131 Reviews

2411 Motorway Blvd

Mississauga, ON

L5L 3R2

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Showing 1,131 reviews

December 27, 2016

Worst Experience Ever Such a disappointment with the Parts & Service Department at Erin Park Toyota. Not only did I waste 2 trips to the dealership, but I still did not rec More

by ss123
Customer Service
Recommend Dealer
No
Employees Worked With
Terrance Dookie, Andrew Freeman
Dec 29, 2016 -

Erin Park Toyota responded

Dear SS123, It is absolutely our intent to offer the very best level of service to our guest during each and every visit. Viewing your comments obviously this was not the case. I would love to have the opportunity to make it right. Please let me know how I can contact you for further details to proceed. - Jim Tam, Fixed Operations Manager, jtam@ep-lexustoyota.com

December 27, 2016

Terrible experience at Erin park Toyota - I've been a loyal customer of Erin park Toyota since 2008, done all my car services through this dealership, bought different packages, new tires, r More

by Default
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ali Ismail, Uzma Baig
Dec 29, 2016 -

Erin Park Toyota responded

Hi and thank you for taking the time to communicate your concerns with us. I have spoken to our team and from the details I've gathered, there must have been some misunderstanding about your wish to repair your Sienna. As you dealt directly with our technician whom you have always request to work on your vehicle, the advisor who looked after you did not understand we had authorization from you for the repairs. If this is inaccurate please do not hesitate to contact me and I will be happy to sort it out. - Jim Tam, Fixed Operations Manager, jtam@ep-lexustoyota.com

Dec 29, 2016 -

Default responded

I think my review is fairly clear in bullet points and you can see where the gaps are. The car issue was either a result of Toyota reliability or poor service provided over the years because to me as a customer I have done my job of keeping the car well maintained on schedule at your dealership and you can check the records since 2008. I felt given that the issue was not my fault, I felt you should have at least taken responsibility and offer me a courtesy car especially that it is a holiday season and I had travel plans with the family. I bought a Toyota thinking that it is a reliable car where I can be saved from all this trouble and if I do run into issues like this one I can find a dealership that honours the brand and stand behind their customer especially in a season like that! Instead my Christmas plans were royally ruined. Thank you for taking the time to response but your response below is vague and unfortunately does not show any responsibility for what happen. I believe there is a good opportunity for improvement at the service level where you can be more flexible understanding your customers needs. I certainly do not think you can make your tech completely responsibility or blame him for this incident. My complaint is about the whole experience with the dealership as a whole. BTW my car got fixed and I am looking for a new one at another dealership where I think they care about their customer post sale.

Jan 03, 2017 -

Erin Park Toyota responded

Please accept my apologies as you feel your service experience was less than exceptional. We seem to have different interpretations on what happened here. If you feel I can be of further assistance to you please contact me directly. - Jim Tam, Fixed Operations Manager, jtam@ep-lexustoyota.com

December 18, 2016

Sales Manager cares about his customers We dealt with Dane and Ryan in the lease of my daughters new Corolla SE. Ryan lets the vehicle sell itself, so there was none of that car salesman 'pr More

by Lancer13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Jeong, Ryan Yang
Dec 29, 2016 -

Erin Park Toyota responded

Hello and thank you for the review! We're glad to hear Dane and Ryan created an exceptional experience for you during the leasing process of your daughter's new Corolla! Happy driving and we hope to see you again soon! - Erin Park Toyota

December 18, 2016

Best purchase experience Very easy and smooth purchase experience, no pressure no headaches. Have been to few other dealership but always get the "pushy" tactics. But not in E More

by erestor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suleman Zaidi , Dane Jeong, Ryan Yang
Dec 29, 2016 -

Erin Park Toyota responded

Hi Erestor and thank you for the recommendation! We are so happy to hear about your hassle free purchase experience. Can't wait to see you again! - Erin Park Toyota

December 16, 2016

Amazing Service!!! Erin Park Customer Service is amazing.....dealt with ,Shamir Patel, Joselyn Umana, Arron Cooper and Kevin Silveira. Bought winter tires and rims, ha More

by OxDuke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joselyn Umana, Shamir Patel, Aaron Cooper, Kevin Silveira
Dec 19, 2016 -

Erin Park Toyota responded

Hello and thank you for this awesome review! Our goal at Erin Park Toyota is to make sure each one of our valued guests leave our dealership with a smile! We are delighted to hear you had an exceptional experience with our Parts and Service team! We look forward to seeing you again during your next service! - Erin Park Toyota

December 12, 2016

Highlander Purchase- Adeel Saquib We purchased a new Highlander in late November after initially viewing one several months before. From the first to the last Adeel set an impeccable s More

by KevinM
Recommend Dealer
Yes
Employees Worked With
Adeel Saquib
Dec 13, 2016 -

Erin Park Toyota responded

Hi Kevin! Thank you for sharing your feedback on your experience with Adeel. He's definitely a valued member of our team and we are happy he was able to provide you with outstanding service! - Erin Park Toyota

December 10, 2016

Best Dealership I have ever dealt with! My sister and I both bought a Toyota Corolla Sport Edition, we are so happy with the cars. The staff at Toyota Erin Park were so friendly, helpful, kn More

by star021384
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duke Lam, Terrance Dookie, Suleman Zaidi , Geoffrey Hills, Dane Jeong
Dec 13, 2016 -

Erin Park Toyota responded

Hello and thank you for this amazing review! Your trust in our team is the ultimate compliment and we will strive to always make sure you leave our dealership with a smile! We hope to see you again soon! - Erin Park Toyota

December 09, 2016

Three Trips to get something fixed Nov. 21st regular servicing revealed broken pipe. Part needed to be ordered; guaranteed delivery Nov.23rd; Appointment made for Nov. 24th at 9:30; lef More

by rav4
Recommend Dealer
No
Employees Worked With
Helena Vrabec
Dec 14, 2016 -

Erin Park Toyota responded

Hello and thank you for your feedback. As per our conversation, I am happy to know we were able to reach a resolution that was to your satisfaction. If there is anything else you need, please do not hesitate to give me a call. - Harry Tam, Service Manager, HTam@ep-lexustoyota.com, 905-828-8282 ext. 282

December 08, 2016

Great experience Harry was great, approachable, and very knowledgeable about a minuscule issue I had. It was nonsensical and I didn't realize until after. I just wante More

by Les
Recommend Dealer
Yes
Employees Worked With
Harry Tam
Dec 19, 2016 -

Erin Park Toyota responded

Hi Les! Harry and the entire Service team thank you for your feedback! We are so happy you left feeling assured and confident in your understanding of the issue at hand. We can't wait to see you again! - Erin Park Toyota

December 07, 2016

Exemplary experience We visited the dealership on one weekend and Adeel followed up with me couple of days later. The service we received was great and we are extremely More

by Sam123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suleman Zaidi , Adeel Saquib
Dec 13, 2016 -

Erin Park Toyota responded

Hi Sam! We are thrilled to hear Adeel provided you with an outstanding experience while purchasing your brand new car! We are very happy to know he guided you towards the right choice and know you will enjoy being Toyota driver. Congratulations! - Erin Park Toyota

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