Erin Park Lexus - Service Centre

Customer Experience Excellence Epitomized yet again. Brought our 2010 RX 450h in for service and tire rotation/seasonal. Have done so religiously since acquiring the vehicle at EPL back in summer 2010. W Brought our 2010 RX 450h in for service and tire rotation/seasonal. Have done so religiously since acquiring the vehicle at EPL back in summer 2010. We continue to enjoy this vehicle immensely, but a big part of that enjoyment originates with the service experience delivered by the team, in our case, starting with Paul M. and now Carly T. Without getting into details, suffice to see we are treated fairly, and with respect and courtesy at each and every interaction, and this past week's visit was no exception. The car is getting older and requires more and more in the way of ongoing service (as they tend to over time), but unlike with other vehicle brands, I still feel as though we are treated the same as we were when the car was brand new, which only leads to a greater sense of loyalty to the Lexus brand over time. Believe it or not.....I actually look forward to bringing our second (Lexus) vehicle in for seasonal tire change and service in a couple of weeks! Thanks again to the team, with a special recognition for the standout performance of Paul and Carly! More

Refund - with courteous service i dropped my key and the pieces went flying, I still had the motherboard and brought it to the dealership for repair, Lexus ordered another case. I h i dropped my key and the pieces went flying, I still had the motherboard and brought it to the dealership for repair, Lexus ordered another case. I had to pre-pay the order ($100 including taxes). When the case came in, the attendant placed the pieces in the new case and snapped it back together. It struck me that the pieces could likely have been inserted back in the old case, but of course, neither I, nor the first attendant had tried that. So, on this visit, we tried the pieces back in the old case and it worked. I asked if I could have a refund as I didn't need the new case. It took a manager to work through the issue, but Lexus gave me the benefit of the doubt and refunded the cost of the order. That's Lexus for you - always going the extra mile for great service. Thanks, Lexus! More

Premium service Everytime I take my car to get serviced, I get first class treatment by Mr. Paul Machado and the entire service staff. They take very good care of my Everytime I take my car to get serviced, I get first class treatment by Mr. Paul Machado and the entire service staff. They take very good care of my vehicle and are friendly and efficient. More

The best service I ever had at this dealership. Mr. Paul Machado delivered the highest level of quality in customer service. Employees like Mr. Machado are giving customers confidence in quality Mr. Paul Machado delivered the highest level of quality in customer service. Employees like Mr. Machado are giving customers confidence in quality of services that this dealership provides. Great job Paul. More

Stellar service Richard was extremely helpful from the moment i arrived at erin park lexus. Made sure I was informed throughout the process and did what he could to r Richard was extremely helpful from the moment i arrived at erin park lexus. Made sure I was informed throughout the process and did what he could to resolve the issue and to follow-up. The excellent service provided by Richard is one of the reasons i do not mind paying a little more to get servicing done on my lexus at the dealership. More

Great service Every thing as expected, efficient and friendly staff. The service at this delar is AAA+ till now. This is my first experience with Lexua and prec Every thing as expected, efficient and friendly staff. The service at this delar is AAA+ till now. This is my first experience with Lexua and precisely with this delar. Yes,I highly recommend them. More

Efficient and worry-free. Prompt attention and very excellent service - have been going to Erin Park for many years and would recommend the service department without reservati Prompt attention and very excellent service - have been going to Erin Park for many years and would recommend the service department without reservation. First encounter with Richard and he was excellent. More

Consistent Service Excellence Having my vehicle serviced at Erin Park Lexus for approximately five years, I have found all the personnel at the dealership to be highly professional Having my vehicle serviced at Erin Park Lexus for approximately five years, I have found all the personnel at the dealership to be highly professional, courteous, knowledgeable and helpful. Always willing to go the extra mile to ensure customer satisfaction. The quality of service and attention to detail has been consistently exceptional at this dealership. Honest and helpful advice, open communication, quality work always done right the first time, friendliness, and professionalism are just some of the positive traits observed over the last five years. This is definitely a dealership I greatly recommend., More

Service The driver side front tyre was losing air very slowly. I showed to the service staff and they topped up the air. I had bought a warranty against suc The driver side front tyre was losing air very slowly. I showed to the service staff and they topped up the air. I had bought a warranty against such mishaps and for some strange reason Madiha could not see that on the system. However, she took initiative and had the matter resolved and got the necessary repairs done with no charge to me. I appreciate her proactiveness and despite I being upset she maintained her pleasant posture. Madiha's efforts made me feel as a valued customer. I have dealt with Richard, Carly on previous occasions and I find them all to be extremely efficient and courteous. It has always been a pleasure dealing with the service team. I have been a customer of Erin Park Lexus for over 5 years and I think the current team at service centre and ofcourse Raj Rajput have all been great in each and every respect. More

Excellent Richard was wonderful today and answered all the questions I had re my nav & e-mail system on the car. They have both changed on the 2019 & not for t Richard was wonderful today and answered all the questions I had re my nav & e-mail system on the car. They have both changed on the 2019 & not for the better. E.G. e-mail will only show what I select as my default e-mail. My other car would download exactly what was coming from both my accounts on my phone - 1 is personal & 1 is business. Unfortunate for me. The nav system does not show all the street names & I could see them all on my other car - disappointing! Service itself was excellent, as usual. Regards, Vickie May More