Erin Park Lexus - Service Centre

Great customer experience I just wanted to say if you go for a service at Erin Park Lexus that Paul Machado is the guy to go to. He listens to your issues and doesn't try to gi I just wanted to say if you go for a service at Erin Park Lexus that Paul Machado is the guy to go to. He listens to your issues and doesn't try to give you bogus reasons or explanations as to why the issues are there. He totally understands your point of view and will work on getting them fixed. His commitment is second to none and will constantly keep you up-to-date on your service situation. He is the reason why I won't go anywhere else for my service requirements. Great work... Please keep it up More

Great Service Sid is an amazing person. His sincere caring nature and knowing what you need done, keeps me coming back to Lexus for my service!!! I once did conside Sid is an amazing person. His sincere caring nature and knowing what you need done, keeps me coming back to Lexus for my service!!! I once did consider switching my service closer to home, but the family environment and overall genuine service keeps me coming back to Erin Park Lexus. Keep up the great work Sid and Erin Park Lexus!!! The little things you do make a big difference!!! Dr. Panchal More

Worth Talking about !!!!!! From the time I stepped out of my car and into the service centre I was treated like royalty! Thumbs up to Scott Bertrand and the Lexus team! Honesty From the time I stepped out of my car and into the service centre I was treated like royalty! Thumbs up to Scott Bertrand and the Lexus team! Honesty and saving me money where I don't necessarily need to spend is key. The quality of service that I depend on will keep me coming back to Erin Park Lexus. Thanks Gentlemen! More

Simply the Best We are pretty much impossible to please, and highly critical of service providers. We highly recommend that you do yourself a huge favour and go to E We are pretty much impossible to please, and highly critical of service providers. We highly recommend that you do yourself a huge favour and go to Erin Park Lexus at least once in your life. Abdul for sales is a phenom, and Sid in service? Well, there is no better, anywhere. These people are the best, and should teach customer service. We look forward to our service visits!! Lexus is so lucky to have Sid and Abdul. More

Great customer service I am very impressed with the great customer service that I received from Scott Bertrand. This is the second occasion that I have dealt with him and h I am very impressed with the great customer service that I received from Scott Bertrand. This is the second occasion that I have dealt with him and he really does everything he can to ensure that your issues are resolved and that you leave the dealership feeling that you have been treated well and with respect. In a world where customer service is increasingly lacking, Scott's dedication to customer service is very refreshing and appreciated. More

Incredible Erin Park Lexus never ceases to amaze me - always friendly, efficient and accomodating. Thanks Sid and Norman (#lexussalespro)! Erin Park Lexus never ceases to amaze me - always friendly, efficient and accomodating. Thanks Sid and Norman (#lexussalespro)! More

fantastic experience! Ryan was friendly and professional I took my RX400h in for servicing and to replace a cracked window. Ryan co ordinated everything for me and ensured I understood all work completed and I took my RX400h in for servicing and to replace a cracked window. Ryan co ordinated everything for me and ensured I understood all work completed and what I could expect at the next scheduled maintenance. He also worked it all in around my busy schedule not the dealerships. I could not have asked for a more efficient or accommodating experience! Thanks Ryan! More

Auto Service I bought Lexus RX350 Model 2010 from this dealer about four years ago. I have been getting the service done from this dealer regularly and i am very s I bought Lexus RX350 Model 2010 from this dealer about four years ago. I have been getting the service done from this dealer regularly and i am very satisfied. More

Outstanding Service I can't begin to say how great the service department is in this dealership especially Scott Bertrand! The friendliness along with expert knowledge is I can't begin to say how great the service department is in this dealership especially Scott Bertrand! The friendliness along with expert knowledge is second to none. I was in for a full service on my RX 350 before I leave on a long trip. When I booked my appt, I just mentioned that my visor light needs to be checked. When I arrived for my service appointment, I was very warmly welcomed & Scott told me that he already ordered the part so my visor light will be fixed at the same time rather than have me come back for another appointment! Just outstanding in anticipating my need as well as respecting my time. My service appointment was going to be long so Scott made sure I had a rental that meet my expectations so I am not stuck or inconvenienced in anyway. I have been Abdul's client for many years and cars now but I didn't use your service department until Sid took over managing the service department. I have been very pleased and thrilled with the service. I'm especially grateful that I am introduced to Scott who is just incredible! Scott is a great asset to the dealership and certainly a wonderful extension to my excellent experience I have by coming to Erin Park Lexus. I come all the way from Stoney Creek to your dealership because of Abdul and now for service because of Scott. Scott, I can't begin to tell you how I look forward to you explaining features to me I still don't use in my car, the smile and light hearted conversation while you are taking the car from me so I don't feel that the awkward silence when customers first arrive. Superb Team & total understanding customer experience and client retention. Thank you Scott for this experience. Abdul, thank you for keeping after me to come for service ! Well worth the drive to see you, Scott and Sid.. Thank you. More

I needed a bulb change on the driver side headlight and was due for an oil change- called in the morning and was able to get an appointment 2 hours later. Fantastic!!! Scott Bertrand was great- friendly, e was due for an oil change- called in the morning and was able to get an appointment 2 hours later. Fantastic!!! Scott Bertrand was great- friendly, efficient and true to his word, car was ready in 2 hrs. Scott went the extra mile and had them do the windows, wheels and a quick wipe down inside with the quick wash which is complimentary. The service has always been great at Erin Mills Lexus and today was no exception. Scott should be commended for his great service and friendly attitude. Thank you, Kym/John McFadden More