Erin Park Lexus

The service was exceptional, sales consultant was very knowledgeable about the product and gave detail description of the vehicle (Lexus GS350). I was impressed by the customer service and the friendly en knowledgeable about the product and gave detail description of the vehicle (Lexus GS350). I was impressed by the customer service and the friendly environment created by both the sales consultant (Peter Malone) and the Sales Manager (Sean Webb). Also I would like to point out the efficiency of the process which was made possible by the Business manager Emily Lee. More

This review is for my first time in to this dealership (fall 2013). I went in during the first snow storm of season, without an appointment, to get snow tires and rims. Expected to have to wait at least a (fall 2013). I went in during the first snow storm of season, without an appointment, to get snow tires and rims. Expected to have to wait at least a few days for an appointment to install them given the time of year. Paul was able to have the new rims & tires put on same day. Transportation to/from home was taken care of without having to ask. A sign of Paul going above and beyond in terms of customer service - he remembered that I had come in with my daughter who uses a booster seat in the backseat. When I came back to dealership my daughter didn't join me but Paul didn't know that ahead of time and had gone to great lengths to load my summer tires into the car in a way that wouldn't intefere with my daughter's seat (not an easy task because the car is not big!). Excellent service. More

the Lexus team came together to give me a positive and successfull experience every time I attend for service. They have worked to find me the least costly solutions while providing optimum quality of se successfull experience every time I attend for service. They have worked to find me the least costly solutions while providing optimum quality of service. Nothing but praise for this dealership and their efforts. this survey program however sucks as every time you need to change something it deletes other fields on you ie brand and keeps you in continuous loop of corrections...... More

Our 2013 Lexus RX350 was taken in for one of its major service (Approx 32,000k) as well to have the interior shampooed for my son had vomited in it (due to the stomach flu). My husband dealt with Scott B service (Approx 32,000k) as well to have the interior shampooed for my son had vomited in it (due to the stomach flu). My husband dealt with Scott Bertrand and he was absolutely awesome. Scott went over and beyond his call of duty. Not only did he provide excellent customer service he actually cleaned the interior himself. Thanks Scott much appreciated. More

I have been a client since 2007. Excellent service from Sid and Scott. Excellent sales service from Norman. Always take my cars here for service. Sid and Scott. Excellent sales service from Norman. Always take my cars here for service. More

Have been going to this dealer for over 7 years now, and Sid as always exceeded my expectations with the service. The work is done within the time they state, and I never get surprises with last minute or e Sid as always exceeded my expectations with the service. The work is done within the time they state, and I never get surprises with last minute or extra things they find. When I have to leave my car for them to work on, I never have to haggle for a loaner, and they even make that process pretty easy. More

I have purchased cars from this dealer before so didn't think twice about approaching them for my next vehicle. Norman Karkada was extremely pleasant to deal with, and it took me a few minutes to go didn't think twice about approaching them for my next vehicle. Norman Karkada was extremely pleasant to deal with, and it took me a few minutes to go over what I want, and he got back to me with pricing options. Because I was a repeat customer, they did their best to waive fees so my all in cost was extremely low - to the point that I did not even bother trying to get a price from other dealers. Would I recommend them again - without thinking twice. If you are in the market for a Lexus, call Norman. And make sure they assign Sid A. to service your car, as your service level is almost guaranteed! More

In the 10 years I have dealt with this dealership, I could not be more pleased with every aspect of its operation. My highest praise is for the service department and my service advisor, Carly. Carly h could not be more pleased with every aspect of its operation. My highest praise is for the service department and my service advisor, Carly. Carly has always provided the utmost professional service and has demonstrated a thorough knowledge of each situation and service requirement which she has always been willing to carefully explain to me. On top of that, there are never surprises when it comes to the invoice and the actual servicing of the vehicle begins and ends on time. To any customer, these elements represent the epitome of excellent service … I could not be any more satisfied! More

I want to provide feedback and share the exemplary customer service experience I received from Scott Bertrand. I had an unforeseen issue with my vehicle yesterday causing me to bring it into the deal customer service experience I received from Scott Bertrand. I had an unforeseen issue with my vehicle yesterday causing me to bring it into the dealership without an appointment. Scott was able to fit me in, provide transportation to work and kept me informed by calling to verify information about previous work completed. When my vehicle was ready for pick-up he clearly explained the labor, took the time to develop a customer relationship by talking to me on a personal level and assured me that Lexus would take care of any future issues. The entire event from start to end was extremely positive and left me feeling satisfied with the Lexus brand and high level of customer service at this dealership. Scott demonstrated knowledge, empathy for my concerns, honest communication and an overall warm demeanor. He is an excellent example of the customer-client experience and what the present and future of service levels should strive for. I would definitely recommend the Lexus Erin Park dealership and Scott for advancement. Kudos to employing a knowledgeable, approachable and skilled team member in an industry where this is rare to find. Scott deserves to be recognized as an individual who just developed a loyal client specifically to the Erin Park dealership and the Lexus brand. More

Excellent service and on time. They promptly responded to an issue I had with an irate taxi driver who shuttled me to the service centre to an issue I had with an irate taxi driver who shuttled me to the service centre More